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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the LED bulbs, noting their brightness, durability, and significant improvement in visibility. Many people also highlight the fast delivery service, with items often arriving quickly and well-packaged. However, some customers experienced issues with their orders and the service received. A few people reported receiving incorrect items and difficulties with refunds. There were also instances where paid next-day delivery did not occur as expected, and some found the website to be less user-friendly.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the LED bulbs, describing them as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the LED bulbs for their outstanding... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Clients share ambiguous opinions on order. Some customers experienced issues, such as a camera being out of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very sound to deal with, extremely helpful customer service before and after purchase. Fast delivery, ordered Thursday evening, arrived Monday afternoon. Bulbs are outstanding. Bought Led’s for my 202... See more

Company replied

Rated 5 out of 5 stars

Excellent LED Bulbs from Inch Autos The LED bulbs from Inch Autos are top-quality. Bright, clean light output with a solid build that feels durable and well-made. Installation was easy, and the p... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the LED lights I got from inch autos. The delivery and customer service was top notch and the LED headlights have completely transformed my night time driving experience from poor... See more

Rated 5 out of 5 stars

Got a full LED conversion for my Corolla E12 absolutely crazy light!! It’s almost like you’re always driving by day. Absolute A1 to deal with 👌🏻 Highly recommended. You won’t get brighter!


Company details

  1. Car Accessories Store

Written by the company

Supplying car accessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. They accidentally sent out the wrong size wheel cap. Within 5 mins of me informing them they had the right size sent which was delivered the next day. Will be buying from Inch Autos again

June 8, 2024
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE!

TERRIBLE CUSTOMER SERVICE!
I received the wrong lights that I ordered and have been attempting to sort the issue for over a month. Firstly, I was having to send numerous emails and chats on the online shop as I wasn’t receiving an answer. Now, I believe I have been blocked as neither my emails or the online shop chat is working for me, all because I was wanting what I ordered and paid for!! Would not recommend in the slightest!

January 28, 2024
Rated 4 out of 5 stars

I struggled to see with my previous…

I struggled to see with my previous LEDs and these LEDs we’re definitely a good choice they are reasonably priced and definitely enhance your view of the road at night time making for a safer journey I wasn’t sure if they were going to be like in the pictures for videos they have but but I can guarantee that the videos are accurate

January 4, 2024
Rated 5 out of 5 stars

Amazing service

Amazing customer service emails back no hassle Amazing products, best company I've dealt with in a long time
From the husband

December 25, 2023
Rated 5 out of 5 stars

I thought I would have to sell my car…

I thought I would have to sell my car before a friend gave me the name Inch Autos. I could not see where I was going at night in my Toyota auris. The bulbs I got are life changing. Very quick response. Quickly advised and the bulbs arrived quickly. Even if they are more expensive they are worth EVERY penny. If you are worried about night driving, ring them for advice 🙌🏻😊

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Really disappointed bought a product…

Really disappointed bought a product and paid extra for charging pack which was not included. Followed up and was promised the charging pack but it has still not arrived 7 days later.

December 6, 2023
Unprompted review
Inch Autos logo

Reply from Inch Autos

Dear Marie,

We sincerely apologize for the oversight regarding the charging pack not being included in your original order. We understand how disappointing this can be. Please know that we dispatched the missing item the very next day, and based on our shipping schedule, it was expected to arrive by Wednesday or Thursday at the latest.

With thousands of orders processed monthly, we strive for perfection, but occasionally, mistakes do happen. We're grateful for your understanding and are here to ensure your satisfaction. If there's anything further we can assist you with, please don't hesitate to reach out.

Kind regards

Rated 5 out of 5 stars

Led lighting

Quick , professional service . Well priced . Ordered online on a Saturday evening arrived 2 days later .

November 11, 2023

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