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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the LED bulbs, noting their brightness, durability, and significant improvement in visibility. Many people also highlight the fast delivery service, with items often arriving quickly and well-packaged. However, some customers experienced issues with their orders and the service received. A few people reported receiving incorrect items and difficulties with refunds. There were also instances where paid next-day delivery did not occur as expected, and some found the website to be less user-friendly.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the LED bulbs, describing them as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the LED bulbs for their outstanding... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Clients share ambiguous opinions on order. Some customers experienced issues, such as a camera being out of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very sound to deal with, extremely helpful customer service before and after purchase. Fast delivery, ordered Thursday evening, arrived Monday afternoon. Bulbs are outstanding. Bought Led’s for my 202... See more

Company replied

Rated 5 out of 5 stars

Excellent LED Bulbs from Inch Autos The LED bulbs from Inch Autos are top-quality. Bright, clean light output with a solid build that feels durable and well-made. Installation was easy, and the p... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the LED lights I got from inch autos. The delivery and customer service was top notch and the LED headlights have completely transformed my night time driving experience from poor... See more

Rated 5 out of 5 stars

Got a full LED conversion for my Corolla E12 absolutely crazy light!! It’s almost like you’re always driving by day. Absolute A1 to deal with 👌🏻 Highly recommended. You won’t get brighter!


Company details

  1. Car Accessories Store

Written by the company

Supplying car accessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Great service. Product came as stated and very fast

July 4, 2023
Inch Autos logo

Reply from Inch Autos

Thank you for your positive feedback and for taking the time to share your experience. We're thrilled to hear that you're satisfied with our service and product. Looking forward to serving you again soon.

Rated 5 out of 5 stars

Led kit mkv mondeo

Bought an led kit for my mkv mondeo, what a difference. Don't know if they'll pass nct but it's worth the hassle regardless.
Quick delivery and easy website to navigate.

June 25, 2023
Inch Autos logo

Reply from Inch Autos

Dear Chris,

Thank you for taking the time to share your experience with us. We're delighted to hear that you're pleased with the LED kit for your MKV Mondeo and found our website easy to navigate. Your feedback about the quick delivery is much appreciated.

We're here to provide the best service and products to our customers, and your words reaffirm the hard work we put in every day. If you have any concerns about the NCT, please don't hesitate to reach out. We're always here to help.

Looking forward to serving you again soon

Rated 5 out of 5 stars

Brilliant service with excellent…

Brilliant service with excellent quality products. Very impressed 👍

June 12, 2023
Unprompted review
Inch Autos logo

Reply from Inch Autos

Dear Evan,

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you were impressed with our service and the quality of our products. Your satisfaction is our top priority.

We look forward to serving you again in the future.

Rated 5 out of 5 stars

Absolutely fantastic service and…

Absolutely fantastic service and delivery service 👏

June 13, 2023
Inch Autos logo

Reply from Inch Autos

Dear Kevin,

We truly appreciate your positive feedback and the time you took to write it. It's fantastic to hear that our service and delivery met your expectations. Your satisfaction is our greatest reward.

We're excited to have you as a customer and look forward to serving you again.

Rated 5 out of 5 stars

Definitely would recommend!

Very happy with the products these lads sell. Both of my cars (161 Skoda Octavia and 151 seat Toledo) have been kitted out with LED's from the lads.
I ran into a small issue with installation and with one quick Whatsapp the issue was solved with the lads expertise and my inexperience 😂 delighted with the results as the LED's are serious quality with serious light output!

June 12, 2023
Unprompted review
Inch Autos logo

Reply from Inch Autos

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you're happy with the LED kits for both of your cars and that our team could assist you promptly via WhatsApp.

Your feedback about the quality and light output of our LEDs is greatly appreciated. We strive to provide top-notch products and support to our customers, and we're glad to hear that we hit the mark for you.

We look forward to serving you again in the future.

Rated 1 out of 5 stars

Not answering phone after enquiring how…

Not answering phone after enquiring how to install LEDs. Rang 10 plus times over a few days answered once was told they would get back to us never did

May 5, 2023
Inch Autos logo

Reply from Inch Autos

We sincerely apologize for the inconvenience you've experienced. During the week of your inquiry, we were operating with a reduced staff, which unfortunately led to delays in our response time.

We understand the frustration of not receiving timely assistance, especially when trying to install a new product. We strive to provide the best customer service possible and regret that we fell short in this instance.

While we do our best to assist everyone with the fitting of their LED lights, we recommend seeking professional help if you're having difficulty with the installation.

Thank you for bringing this to our attention. We value your feedback and will use it to improve our customer service

Rated 5 out of 5 stars

Ford parts

The service from inchautos was excellent.

May 7, 2023
Inch Autos logo

Reply from Inch Autos



We appreciate your positive feedback! It's great to know our service met your expectations. Looking forward to assisting you again.

Rated 5 out of 5 stars

Top notch quality products

Top notch quality products - fast delivery

May 7, 2023
Inch Autos logo

Reply from Inch Autos

Thank you for your feedback! We're thrilled to hear you're satisfied with our products and delivery speed. Looking forward to serving you again.

Rated 5 out of 5 stars

Iv ordered the LEDs for my ford focus…

Iv ordered the LEDs for my ford focus and they came very quickly and they are in great condition and they are very bright i would definitely recommend and worth the price i got them

April 24, 2023
Inch Autos logo

Reply from Inch Autos

Thank you for sharing your positive experience with us. We're delighted to hear that you're satisfied with the LEDs for your Ford Focus, their condition, brightness, and our quick delivery. We appreciate your recommendation and look forward to serving you again.

Rated 1 out of 5 stars

Better customer service

Better customer service. Better knowledge of products. Answer phone reply to messages.

March 16, 2023
Inch Autos logo

Reply from Inch Autos

Dear DJ,

Thank you for your feedback. We're taking steps to improve our customer service and product knowledge. Our team is undergoing training and we're implementing new communication strategies for prompt responses. We value your patience and support during this process

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