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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the LED bulbs, noting their brightness, durability, and significant improvement in visibility. Many people also highlight the fast delivery service, with items often arriving quickly and well-packaged. However, some customers experienced issues with their orders and the service received. A few people reported receiving incorrect items and difficulties with refunds. There were also instances where paid next-day delivery did not occur as expected, and some found the website to be less user-friendly.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the LED bulbs, describing them as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the LED bulbs for their outstanding... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the exceptional and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Clients share ambiguous opinions on order. Some customers experienced issues, such as a camera being out of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very sound to deal with, extremely helpful customer service before and after purchase. Fast delivery, ordered Thursday evening, arrived Monday afternoon. Bulbs are outstanding. Bought Led’s for my 202... See more

Company replied

Rated 5 out of 5 stars

Excellent LED Bulbs from Inch Autos The LED bulbs from Inch Autos are top-quality. Bright, clean light output with a solid build that feels durable and well-made. Installation was easy, and the p... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the LED lights I got from inch autos. The delivery and customer service was top notch and the LED headlights have completely transformed my night time driving experience from poor... See more

Rated 5 out of 5 stars

Got a full LED conversion for my Corolla E12 absolutely crazy light!! It’s almost like you’re always driving by day. Absolute A1 to deal with 👌🏻 Highly recommended. You won’t get brighter!


Company details

  1. Car Accessories Store

Written by the company

Supplying car accessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service. Excellent quality.

Lights i got a couple of weeks ago had a wiring issue. Texted and was replied to the same day which was a Thursday I went down and changed the lights and got the newer set. No questions asked lovely people to deal with no hassle at all. How it should be, top service. Lights are absolutely brilliant the difference at night is something else compared to halogen. Will definitely keep my custom with inchautos and will return for other top quality products like the LED lights

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient and prompt delivery…

Very efficient and prompt delivery service. Personal touch in getting a phone call to say the colour I ordered was out of stock. I ordered in another colour and had it the following day. Turned out size was too small and no problem exchanging it for a different size. Great company with a personal touch for their customers. Highly recommend.

December 13, 2022
Rated 5 out of 5 stars

Led lights

Bought a full set of lights for a transit connect , ordered thursday evening and were on my doorstep 1st thing saturday . The lights and the service was 2nd to none and i will be ordering more off these guys again . Super

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, efficient, trouble free, from ordering to receiving goods. Goods arrived quickly.

November 9, 2022
Inch Autos logo

Reply from Inch Autos

Thanks Frank

Rated 3 out of 5 stars

Couldn't contact them

Couldn't contact them! Wanted to return something, followed the instructions & the email provided bounced back to me. No other way given to contact them.
Contacted me after this & eventually sorted it.

October 27, 2022
Inch Autos logo

Reply from Inch Autos

Hi John we apologise for the inconveniences our inbox was down it was outside our control. We do apologies

Rated 5 out of 5 stars

Ordered lights for my van wasnt Happy…

Ordered lights for my van wasnt Happy with the pattern as was a bit off after focusing so contacted Daniel and he sent out a different type in exchange and they are perfect great to deal with. Very bright light.

October 11, 2022
Unprompted review
Inch Autos logo

Reply from Inch Autos

Thanks Ian

Rated 5 out of 5 stars

Inch Autos

The item I ordered came after two working days! And it works perfectly very happy with it

October 4, 2022
Inch Autos logo

Reply from Inch Autos

Thanks Colin

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