I ordered an infinity dress earlier, which I was very satisfied with, so I decided to order the "beach dress", which wasn't what I expected. So I reached out to the support, they replied fast and offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... See more
Company replied
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... See more
Company replied
Bought two long infinity dresses - in teal and navy. Beautiful flowing fabric and so many options for wearing. Also came with super bandeau to allow for tonnes of different styles. Staff very helpful... See more
Company replied
2.9
Average
155 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service
This is the worst customer service ever. I paid for fast shipping but it is well over the timescale for delivery and no sign of the dresses. Infinity Dresses is not doing anything to support finding out the delay nor finding any solution to the problem. They offered to refund me the shipping however are now delaying refunding this on purpose for no reason. The chat bot function on the website doesn't work, and the people who are replying via email don't actually read your responses before replying. Honestly, I really do not recommend buying from here if you want a stress free shopping experience!!
April 8, 2022
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly ashamed of the experience you’ve had with us—this is not the level of service we strive for, and we sincerely apologize for the delays, lack of support, and poor communication.
We’re Improving proactive shipping updates via SMS/email.
We know this doesn’t undo the stress, but we’d be grateful for the chance to make it right.
The dress is a lovely colour and is…
The dress is a lovely colour and is very flexible with lots of different options on how you can wear the dress. Looking forward to wearing it in the sumner
April 7, 2022
Unprompted review
Reply from Infinitydress
We're absolutely delighted to hear you're loving the color and versatility of your dress! It's wonderful knowing it'll be your go-to piece for summer—we can already picture how fabulous you'll look soaking up the sunshine in it! ☀️
Thank you for taking the time to share your kind words. If you ever need fresh styling ideas to show off all those wearable options, don't hesitate to reach out. Wishing you a summer filled with stylish adventures!
Awful Dress, Awful Company!
AVOID!! Dresses are very very poor quality, they're bulky when tied, cheap looking, unhemmed and colour not as advertised at all. Was originally told I couldn't have a refund only an exchange of colour, which I didn't want, after much arguing with Tina on customer services, I was finally offered a 50% refund, it was only then I found out it was going to cost me £22 to return the awful dress (all returns have to go back to America) so I agreed to accept the 50% refund, I was told this would only be provided to me once I had left a 5 star review on Trust Pilot and sent proof of it to the company. I can only assume the 5 star reviews for this company are a result of the same bribery. Don't waste your money!!
April 6, 2022
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are deeply disturbed by what you’ve described—this behavior is unethical, unacceptable, and against everything we stand for. You should never have been pressured into leaving a review for a refund, and we sincerely apologize for the frustration and deception you experienced.
Policy Changes Implemented: Stricter quality control—all dresses now pre-checked before shipping.
Your feedback has exposed serious flaws in our operations, and we are grateful you spoke up.
DO NOT SHOP HERE, MOST OF THESE REVIEWS ARE NOT TRUSTWORTHY
Awful company! Dress feels cheap and fabric is clingy. When I wanted to send the dress back, I was told the only returns depot they have is in America (something not advertised on the website) and I was going to have to pay to send it back which would have been very expensive. I was then told that I could keep the dress and get a 50% refund if I wrote a 5* review so do not trust the reviews on here, they will have been offered the same deal so the reviews on here will not be truthful.
Update: they are now trying to offer me money to edit my review
April 5, 2022
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are absolutely horrified by your experience - this behavior is completely unacceptable and violates everything our company stands for. Please accept our deepest apologies for the unethical practices you've encountered.
We've also:
Launched independent audit of all customer service interactions
Created executive review team to monitor compliance
Your courage in speaking up has led to crucial changes in our company. If you'd allow us, we'd like to offer you a personal shopping experience with our quality assurance team to help find dresses that meet your standards.
Excellent customer service and beautiful dresses thank you
Absolutely stunning dresses and brilliant customer service would recommend these dresses to anyone. Customer service is great, very quick with responses and very very helpful staff thank you so much.
April 3, 2022
Unprompted review
Reply from Infinitydress
Wow—your review has us blushing! 🌸 We're beyond thrilled that you love your dress and had such a fantastic experience with our team. Hearing that you'd recommend us is the highest compliment we could receive!
Thank you for shining a light on our customer service—we work hard to be quick, helpful, and genuinely caring (so your kind words mean the world to our staff!). If you ever need anything else—or if your friends want styling advice—we're here with the same energy.
Wishing you countless turns in the spotlight in your stunning dress!
Gorgeous dresses
Gorgeous dresses! Love the way each dress can be styled differently. Beautiful colour and material.
April 2, 2022
Unprompted review
Reply from Infinitydress
Your words just made our whole team do a happy dance! 💃 We're thrilled you're loving the versatility, color, and material of your dresses—it's exactly why we designed them to be your go-to wardrobe heroes!
Thank you for taking a moment to share your joy. Need fresh styling inspo? We've got a whole lookbook of ideas we'd love to send your way—just say the word!
Great dress and customer service!
April 1, 2022
Unprompted review
Reply from Infinitydress
Thank you for your kind words—they mean the world to us! We're thrilled you love your dress and had a great experience with our team.
If you ever need anything else (or want styling tips for your new favorite piece!), we're always here. Enjoy turning heads in that gorgeous dress!
Excellent customer services
Excellent customer services, quick reply to messages and help with order. Dress arrived quickly, lovely long length thats easy to alter due to the raw hem. Long chest straps allow for easy styling.
March 30, 2022
Unprompted review
Reply from Infinitydress
Thank you for taking the time to share such thoughtful feedback—we truly appreciate it! We’re thrilled you’re happy with your dress, especially the adjustable length and versatile chest straps (it’s so rewarding to hear when our design details make a difference!).
Our team takes pride in providing quick, helpful service, so your kind words mean the world. If you ever need styling tips for your new favorite dress or have any questions, we’re just a message away.
Wishing you many confident and stylish moments ahead!
Beautiful dress
Really good dresses I bought 3 for my bridesmaids if all shapes and sizes and they fit well lovely dress and will be a really nice asset to my wedding next month thank you
March 29, 2022
Unprompted review
Reply from Infinitydress
We’re absolutely delighted to hear that the dresses worked perfectly for your bridesmaids—it’s so rewarding to know our designs flatter all shapes and sizes! 💐
Thank you for trusting us with such a special occasion. Wishing you the most beautiful wedding day (we know your bridal party will look stunning!). If you need any last-minute styling tips or accessories, don’t hesitate to reach out—we’re here to help!
Ordered champagne gold infinity dress
Ordered champagne gold infinity dress, arrived in good time , Dress is lovely, same as pictures, material very good Quality would definitely recommend.
Kelly B
March 28, 2022
Unprompted review
Reply from Infinitydress
Thank you for your wonderful review—we're thrilled you love your champagne gold infinity dress! ✨ It's fantastic to hear the color, material, and quality met your expectations (we agree—it's such a versatile showstopper!).
Your recommendation means the world to us! If you ever need styling inspiration to create new looks with your dress, just say the word—we’re happy to help.
Wishing you many glamorous moments ahead!
I’m based in the Uk and ordered from…
I’m based in the Uk and ordered from infinity dress - unfortunately the quality was cheap and it’s an absolute nightmare getting a refund! After chasing and after several week I’m still waiting .... I would definately avoid!
March 26, 2022
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are truly sorry for your experience with both the product quality and our refund process - this falls far below the standards you deserve.
Improvements we've made:
✔ New UK-based quality control team inspecting all orders
✔ Faster refund guarantee
Your patience during this process has been incredibly valuable in helping us improve.
Great company and communication
Great company and communication. Beautiful dress!
March 24, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for taking the time to share your kind words! We’re thrilled to hear you loved our infinitydress and had a positive experience with our team. Your feedback truly motivates us to keep delivering quality and style.
If there’s anything else we can do to make your next order even better, don’t hesitate to reach out. Wishing you a wonderful day!
Beautiful dress & excellent customer…
Beautiful dress & excellent customer service!
March 23, 2022
Unprompted review
Reply from Infinitydress
Thank you so much for your lovely feedback! 💖 We’re delighted to hear that you love your dress and had a great experience with our service. Our team works hard to ensure every order is perfect, and kind words like yours make it all worthwhile!
If there’s anything else we can do for you, just let us know. Hope to see you again soon!
Very good customer services
Very good customer services. Dress is flattering and plenty of tutorials available online.
March 22, 2022
Unprompted review
Reply from Infinitydress
Thank you for taking the time to leave such thoughtful feedback! 🌟 We're thrilled to hear that you found our customer service helpful and that the dress fits you beautifully. It’s also wonderful to know you’re enjoying the online tutorials—we created them to help you get the most out of your purchase!
If you ever need styling tips or have questions, don’t hesitate to reach out. We’re always here to help!
Beautiful dress
Absolutely beautiful dress for all shapes and sizes.Lovely, thick material with a sleek finish. Highly recommend
March 21, 2022
Unprompted review
Reply from Infinitydress
Your review just made our day! 🌸 We're so happy to hear that the dress fits beautifully and that you love the quality—our design team puts extra care into selecting fabrics that flatter every body type while keeping that luxurious feel.
Knowing you’d highly recommend us means the world!
Absolutely brilliant
Absolutely brilliant. I am a big girl with weight to lose before the wedding. What an absolute joy and relief not to have to worry if I can fit into my dress . It fits now and I will try my best to eat healthy and even if I lose a couple of stone it will still fit ! But now there is no pressure. So comfortable and a dress I will be able to wear again and again.Such a simple idea that is good in so many ways. Highly recommended .
March 19, 2022
Unprompted review
Reply from Infinitydress
Your words truly touched our hearts! 💖 We created this dress with the hope that every woman could feel confident and beautiful exactly as she is—no compromises, no pressure. Hearing how it’s brought you joy and relief before your special day means more to us than you know.
Your commitment to self-care is inspiring, and we’re honored that our design will adapt with you on your journey. That’s exactly what inclusive fashion should do: celebrate you today and tomorrow.
Wishing you all the happiness (and comfort!) as you prepare for your wedding. Remember, you’re already radiant—the dress is just the icing on the cake!
Contact via email prompt replies
March 19, 2022
Unprompted review
Reply from Infinitydress
Thank you for your kind feedback! We're delighted to hear that you received prompt replies via email—our team strives to make communication as smooth and efficient as possible, because we know your time is valuable.
If you ever have further questions or need assistance, don’t hesitate to reach out. We’re always here to help!
Amazing dress
Amazing dress
Recieved dress very within 2 weeks and it was exactly the
same colour to the photos. It was a lovely dress and could
style it in loads of different ways! fabric was is nice!
March 19, 2022
Unprompted review
Reply from Infinitydress
We're absolutely thrilled to hear you love your dress! 🌟 It's wonderful that the color matched your expectations perfectly and that you're enjoying styling it in different ways - that's exactly what we hoped for when designing this piece!
Thank you for mentioning our shipping speed too. We work hard to get your orders to you promptly while maintaining our quality standards. The fact that you appreciate the fabric quality means so much to our design team - they're particular about selecting materials that feel as good as they look!
Lovely dresses
The dresses arrived within a few weeks. They were in great condition when they arrived and true to the website. very reasonable price. Communication with the company was smooth.
March 18, 2022
Unprompted review
Reply from Infinitydress
Thank you for taking the time to share your positive experience! We're delighted to hear that your dresses arrived in perfect condition and matched the website descriptions exactly - we take great pride in ensuring our products meet expectations.
It's especially rewarding to know you found the pricing reasonable and that our communication met your needs. Providing clear, helpful service is just as important to us as the quality of our products.
We truly appreciate you choosing [Infinitydress] and would be honored to serve you again whenever you're ready for your next fashion find!
Great dress gorgeous colour!
March 17, 2022
Unprompted review
Reply from Infinitydress
Your review just brightened our day! ✨ We're absolutely thrilled that you love the dress and its gorgeous color - our design team spends countless hours perfecting those beautiful hues, so your appreciation means everything!
This style was made for confident women like you to feel fabulous. We'd love to see how you style it - tag us @[Infinitydress] for a chance to be featured!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.