I ordered an infinity dress earlier, which I was very satisfied with, so I decided to order the "beach dress", which wasn't what I expected. So I reached out to the support, they replied fast and offe... See more
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I was very impressed with the fast shipment. The fabric is a lovely thickness, so it's not see through (something I was worried about). The plus size fitted perfectly, maybe just a smidge on the short... See more
Company replied
Disgusting customer service. Spent £300 on bridesmaid dresses; 4 came with no label, just shoved in a plastic bag! The two with labels state 'no refunds if removed' - so this has compromised my statut... See more
Company replied
Bought two long infinity dresses - in teal and navy. Beautiful flowing fabric and so many options for wearing. Also came with super bandeau to allow for tonnes of different styles. Staff very helpful... See more
Company replied
2.9
Average
155 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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DO NOT BUY FROM THESE COWBOYS!!!
DO NOT BUY FROM THESE COWBOYS!!!! The quality is poor, the colour not what expected. The cut is terrible and material thin. I’ve asked for a refund multiple times and ‘TINA’ won’t give me the returns address and point blank refuses, she states ‘no one else is unhappy with their dress’ reading the reviews I think that’s totally untrue!! £51 inc postage down the drain! Very very angry. She’s offered a 1/3 of the cost if I keep the dress, why would I do that. I just want to return it!! Infinity dress seem to think consumer rights do not exist.
January 30, 2022
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for the unacceptable experience you've had with our service and product quality. This is not the standard we uphold, and we appreciate you bringing this serious matter to our attention.
We've escalated this case to senior management for internal review
Regarding your specific concerns:
Our customer service team is undergoing additional training to ensure proper handling of returns
We are auditing our quality control processes for this product line
All future communications will be handled by our customer relations specialist, not the previous representative
We take consumer rights extremely seriously and want to assure you we fully comply with all UK/EU regulations. Your case has helped us identify areas needing urgent improvement.
Please accept our deepest apologies.
bridesmaids dresses
I brought my bridesmaids dresses from this website and they are just what I'm looking for! All my bridesmaids are different shapes and sizes from 6 to a 16 and fitted perfectly on everyone! They are so pretty and versatile
January 26, 2022
Unprompted review
Reply from Infinitydress
Your review just made our day! 💐 We're absolutely overjoyed that your bridesmaids' dresses fit perfectly across all sizes—this is exactly why we design with inclusive sizing and adjustable details. Knowing we could help your entire bridal party feel beautiful and comfortable means everything to us.
Thank you for trusting us with such an important part of your wedding journey. Wishing you and your squad a celebration as stunning as you all look in those dresses!
BEWARE - They do not offer returns
The dresses are thin and poor quality, having tried other multiway dresses you really see the difference in quality. The dresses are quite small too, it fit my size 8 friend perfectly. Certainly not one size fits all (I am a 12) I contacted them to say the size is too small and that the delivery took too long that I couldn't get an exchange in time - I didn’t realise a UK website would be shipping from CHINA and all returns must be sent to the US which costs more than the dress. The offered me 1/3 of the cost to keep the dress - why would I want to keep a dress that doesn't fit, and I no longer need? A company that doesn’t allow refunds is dodgy. Victoria Lou Bridal, Stratford-upon-Avon, do good quality multi way dresses in all the colour and not much more money and are actually a UK based company, check them out - you won't be disappointed.
December 14, 2021
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We sincerely apologize for your experience. Your feedback highlighted serious issues, and we're taking action:
UK/EU returns now available
Improved sizing charts & quality checks
Your case has been escalated to prevent recurrence. We value your input and hope to rebuild trust.
False returns policy
I'm giving a '2' but only because delivery was so quick.
Ok here's the thing. The dresses are affordable priced, they come in a range of colours. If you have a certain budget and you aren't necessarily bothered about high quality material, this dress is for you.
The website very clearly states they have a '100% customer satisfaction policy'. I wasn't keen on the material quality - I found them to be really thin and poor. The colour was also most definitely lilac, not mauve as requested. After sampling another multiway dress for only £20 extra, I opted to pay more for the much better quality dress.
I requested a return on the basis I was not satisfied with the dress quality. I was told by 'Tina' in customer services that nobody else had complained about the quality and she wasn't prepared to give me a full refund. She suggested I keep the dresses, and they will refund half of the cost.
Hence why infinity dresses only get a 2/10 from me
November 23, 2021
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
Thank you for your honest review—we truly appreciate your feedback and apologize that our dress didn’t meet your expectations. You’re absolutely right: our "100% satisfaction" promise should mean just that, and we regret falling short in your case.
To make this right:
✅ Revised our policy to ensure future returns are hassle-free.
✅ Color accuracy improvement—we’ve updated product photos and descriptions to better match reality.
We’ve also retrained our team (including Tina) to prioritize customer satisfaction over debate. Your experience helped us identify critical gaps, and we’re grateful for your patience.
I ordered 5 bridesmaids dresses from…
I ordered 5 bridesmaids dresses from this company back in may. I didn’t receive them so started to chase them. They told me that I had to find the parcel myself and to contact my local
Yodel. I did this and eventually found it had been delivered but to the wrong address. I had made a mistake when clicking addresses and it had gone to the wrong house but the same stress. This was my mistake but due to reviewing no communication that my parcels had been delivered I waited nearly a month for my parcels. By the time I found out they had been to the wrong address they had sent them back. Yodel told me it was the company’s responsibility to find them but when I asked the company for help they have basically told me that it was my mistake not there’s. So no I have no bridesmaids dresses and no refund even though the dresses were returned to them by the address they were delivered to. Anyone know what I can do about this. Is this now a police matter ?
September 19, 2021
Unprompted review
Reply from Infinitydress
We sincerely apologize for the distress this situation has caused—especially for such an important occasion. While the initial delivery error may have been accidental, we recognize our responsibility to support you in resolving it, and we clearly failed to do so.
Here’s how we’re making this right:
✅ Replacement dresses expedited at no cost (if still needed), or a 10% future discount as goodwill.
✅ Internal review of our delivery communication process to prevent similar oversights.
This was not the experience you deserved, and we’d appreciate the chance to rebuild your trust.
POOR QUALITY
Wish I could rate this company no stars. Awful awful company to deal with!! Please do not trust the description of these dresses. They are cheap and see through!!!! Quality is so poor.
Requested a refund which was an absolute nightmare, trying to get anyone to respond was like getting blood out of a stone! Sent the dresses back via tracked postage (cost £40+ to return to the USA). Company then denied they received the package despite having confirmation it had be received, had to make a claim via PayPal to get my refund. Very frustrating, if you want a decent ‘infinity’ do not shop here.
May 11, 2021
Unprompted review
Reply from Infinitydress
In the past, our sales and returns were managed by a third-party agent, which failed to provide you with a satisfactory service experience. For this, we sincerely apologize. To improve our service, we have now taken full control of our operations—from production to after-sales support—ensuring stricter quality control and a more efficient, worry-free shopping experience for you.
Currently, both our shipping and returns warehouse are located in Worcester, making the process more transparent and responsive. If the dress you received isn’t quite right, you’re welcome to return or exchange it within 30 days—no questions asked!
We are deeply sorry for the unacceptable experience you had with our product quality and return process. This falls far short of the service you deserve, and we sincerely apologize for the frustration caused.
To immediately rectify this situation:
✅ Investigation launched into our returns team’s handling of your case—this level of service is inexcusable.
✅ Quality control overhaul for this product line, including fabric thickness verification.
Your PayPal claim should never have been necessary, and we appreciate your patience.
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