Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Linz at Initial Medical is absolutely fantastic! From the very first contact, she’s been friendly, professional, and so knowledgeable. She really takes the time to understand what you need and goes ab... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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We have excellent service every week.
We have excellent service every week.
Peter especially has always been polite and helpful and we are very happy with your service.
September 29, 2025
Reply from Initial Medical
Thank you for taking the time to share your feedback. We’re delighted to hear that you receive excellent service each week and that Peter has been polite and helpful. We’ll make sure your kind words are passed on to him and the team.
Kind regards,
The Initial Medical Team
Andy is always so friendly
Andy is always so friendly, helpful & polite.
He is a credit to your company
September 29, 2025
Reply from Initial Medical
Hi Emma,
We really appreciate your lovely review. It’s great to know that Andy has been friendly, helpful and polite during his visits, and we’re proud to have him representing Initial Medical. Your feedback will certainly be shared with him.
Kind regards,
The Initial Medical Team
Excellent Service
As a company we have been using Initial Medical for a long time now, they are always on time and the drivers are very friendly, Royston is our normal driver and is always very helpful.
September 29, 2025
Reply from Initial Medical
Hi Shona,
Thank you for your kind comments. We’re so pleased to hear that you’ve been happy with our service over the years and that Royston has been friendly and helpful on his visits. We’ll make sure he and the team hear your feedback.
Kind regards,
The Initial Medical Team
Great reliable service
James who is my technician is friendly, reliable and provides a great service. The company keeps in touch to regularly check that their service is meeting my needs. I have used Rentokil initial medical waste service for many years now and will continue to do so.
September 22, 2025
Reply from Initial Medical
Hi Sarah,
Thank you for your lovely review and for being a long-standing customer. We’re delighted to hear that James has been friendly, reliable and provided you with great service, and that our team has kept in touch to ensure your needs are met. We truly value your loyalty and support over the years.
Kind regards,
The Initial Medical Team
Fabulous service
Fabulous service, Lindsey is brilliant. Always on time, smiley and pleasant to chat with.
September 11, 2025
Reply from Initial Medical
Thank you for your feedback. We’re so pleased to hear that Lindsey delivers such reliable, friendly and professional service during each visit. We’ll be sure to share your kind words with her.
Kind regards,
The Initial Medical Team
Lee Rose is a credit to Initial…
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes above and beyond and excels at his job with excellent customer service. He informs us when he is going to be away and to expect another person. We look forward to seeing him each week and wish more of our contractors were like him.
September 8, 2025
Reply from Initial Medical
Thank you for your wonderful feedback about Lee. We’re so pleased to hear how friendly, professional and helpful he has been, and that he goes above and beyond to support you each week. We’ll be sure to share your kind words with him and the wider team.
Kind regards,
The Initial Medical Team
Noel pie who collects at Hartland House…
Noel pie who collects at Hartland House is always polite and chatty with the staff.
September 8, 2025
Reply from Initial Medical
Hi Louise,
Thank you for your review. We’re glad to hear that Noel provides such polite and friendly service during his visits. Your feedback is much appreciated.
Kind regards,
The Initial Medical Team
Reply from Initial Medical
Hi Robert,
Thank you for your review. We’re delighted to know you had a great experience with our service.
Kind regards,
The Initial Medical Team
Very professional friendly and helpful…
Very professional friendly and helpful staff. Especially Matt.
September 10, 2025
Reply from Initial Medical
Thank you for your kind words. We’re pleased to hear that our team has been professional, friendly and helpful, and especially that Matt has provided such a positive service. We’ll make sure he receives your feedback.
Kind regards,
The Initial Medical Team
Always picked up when meant to be
Always picked up when meant to be. Don’t ever need to ask for extra bags as they are always left for us so we never run out. If have seen them take the bag always been friendly
September 10, 2025
Reply from Initial Medical
Hi Jessica,
Thank you for your review. We’re so pleased to hear that collections are always reliable, that you never run short of bags, and that our team has been friendly on visits. Your feedback means a lot to us.
Kind regards,
The Initial Medical Team
Amazing Service, would highly recommend
We have been with Initial Medical for nearly 11 years. Richard has been AMAZING, he has always been helpful and is also very informative. Any queries we have, he always goes above and beyond to ensure we our questions are answered and queries have been resolved. Our area manager Brois has always been on top of things as always helped us getting the best service possible. Would highly recommend. thank you.
September 10, 2025
Reply from Initial Medical
Thank you for your fantastic feedback. We’re delighted to hear that Richard has been so helpful and informative over the years, always going above and beyond to resolve any queries. It’s also great to know that your Area Manager, Brois, has supported you in receiving the best possible service. We truly value your loyalty over the past 11 years.
Kind regards,
The Initial Medical Team
Always very helpful and Noel always…
Always very helpful and Noel always makes sure we have enough stock.
September 8, 2025
Reply from Initial Medical
Hi Shauna,
Thank you for your kind words. We’re delighted to hear that Noel ensures you always have the stock you need and that his support is helpful for your team. We’ll make sure your feedback is shared with him.
Kind regards,
The Initial Medical Team
Special mention for Angelo at Initial
Special mention for Angelo at Initial. He has been collecting our business waste for a while now and is always friendly, courteous and knowledgeable when i ask questions. He always lets us know when he's on his way, which is extremely useful.
September 8, 2025
Reply from Initial Medical
Thank you for taking the time to leave such positive feedback. It’s great to hear that Angelo’s friendliness, courtesy, and knowledge make such a difference, and that his updates on arrival are so useful. We’ll be sure to pass this on to him.
Kind regards,
The Initial Medical Team
very helpful
very helpful , he is very helpful always there to help if i need anything or ran out of anything he is happy to help .
September 8, 2025
Reply from Initial Medical
Hi Kerry,
Thank you for your review. It’s great to hear that your driver is always on hand to help, especially when you’re short of stock or need support. Your feedback is much appreciated.
Kind regards,
The Initial Medical Team
Excellent service from Jude as always.
Excellent service from Jude as always.
Always happy to help and friendly lady.
September 8, 2025
Reply from Initial Medical
Hi Helen,
Thank you for your lovely feedback. We’re glad to hear that Jude’s friendliness and willingness to help make such a positive impression each time she visits. We’ll be sure to share your comments with her.
Kind regards,
The Initial Medical Team
James-Glasgow
James is always very helpful when he comes into the clinic. He has the patience to wait and also knows his way areound the clinic so happy to just get on with the job in hand. He is always very friendly.
September 8, 2025
Reply from Initial Medical
Hi Leighanne,
Thank you for your feedback. We’re delighted to hear that James’s friendliness, patience, and knowledge of your clinic make his visits so smooth and helpful. We’ll make sure he is recognised for the great service he provides.
Kind regards,
The Initial Medical Team
Outside the premises wheelie bin is…
Outside the premises wheelie bin is great, no need to be on site for a collection.
August 19, 2025
Reply from Initial Medical
Hi Clive,
Thank you for your feedback. We’re pleased to hear that our wheelie bin service makes collections simple and convenient without the need to be on site.
Kind regards,
The Initial Medical Team
Initial Medical - Great
Always very helpful. Lee Rose comes to us fortnightly always has a smile on his face and goes above and beyond to help. A yearly review which is also helpful to make sure we have all our needs met. Would definitely recommend the company
August 27, 2025
Reply from Initial Medical
Thank you for your kind words. We’re delighted to hear how helpful Lee has been during his visits and that the yearly review supports your needs. We’ll make sure he receives your feedback.
Kind regards,
The Initial Medical Team
Reply from Initial Medical
Thank you for your review. It’s great to know your driver provides such a consistent, first-class service — we’ll be sure to share your comments with them.
Kind regards,
The Initial Medical Team
Prompt service
Always arrive on the right day and around the same time. Lee is always smiling and polite when he enters our business. He is happy to wait if we are busy with patients and if we have any queries always try’s his best to answer them. Lee also advises us if he is on leave and to expect another driver which is nice. Lee represents your company wonderfully!!
September 1, 2025
Reply from Initial Medical
Hi Lesley,
Thank you for your detailed feedback. We’re so pleased to hear that Lee’s reliability, professionalism, and communication make such a positive impression. We’ll pass your kind words along to him.
Kind regards,
The Initial Medical Team
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