IN'n'OUT Autocentres Reviews 14,712

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, knowledge, and friendly demeanor. Many appreciate the transparent and fair pricing, along with the efficient and easy booking process. People frequently mention the high standard of work and the convenience of the overall experience, often noting quick turnaround times and effective communication. However, some customers reported issues with the online booking system, experiencing discrepancies between their confirmed appointments and the company's internal records. A few other people also felt that the customer service was unresponsive, with some mentioning unreturned emails or unanswered phone calls. Additionally, a small number of individuals expressed concerns about the quality of work, citing instances where repairs were not performed correctly or where unnecessary services were recommended.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its speed and efficiency. Many... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Price

People report positive experiences with price. Customers consistently find the pricing to be competitive and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Booking process

Consumers find the booking process to be positive. Many reviewers highlight the ease of booking online, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot praise the staff in the Basingstoke branch enough! Friendly, knowledgable & very helpful. The MOT started exactly on time, the service was completed straight after with helpful comments on prio... See more

Rated 5 out of 5 stars

Helpful staff, Helps as well that garage is within walking distance if I need to leave the car rather than being on some Trading Estate miles away from anywhere. You can book or get a rough time by... See more

Company replied

Rated 5 out of 5 stars

A great team in the reading branch who never over sell are always on time and keep a very clean tidy shop. I’ve used them many times for basic oil changes MOT and tyres and have never been let down re... See more

Company replied

Rated 5 out of 5 stars

I have been having my car serviced and MOT'd here for three years now and have always been very satisfied with the service. They are informative and helpful and provide free hot drinks if you are wa... See more

Company replied


Company details

  1. Car Service
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Tire Shop

About IN'n'OUT Autocentres

Written by the company

IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's. We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple. Visit our website

IN'n'OUT Autocentres latest offers

Written by the company

Same day MOT available online
We offer same day MOT Tests, which are completed within the hour. Includes a free re-test within 10 working days.
Interim Service from only £139
32-Point Service, includes new oil filter, Castrol oil, Vehicle Health Check and INO Cam video report. - Recommended every 6000 miles - Completed within 1 hour - Your car is inspected, and Video Report taken - We only supply the correct grade of Castrol Oil - Latest diagnostic equipment used - Full report to take away - We never carry out any unauthorised work

100% Commitment to Customer Service

We provide you with fixed prices, clear explanations, and quality service.

We provide you with fixed prices, clear explanations, and quality service.
100% customer satisfaction is our promise and our goal of getting you back on the road quickly and safely. We are proud to be a ‘Which? Trusted Trader’ so we are really a garage you can trust. We use manufacturer approved parts and provide 12 months & 12,000 mile warranty on parts and servicing. Plus we only use premium Castrol oils as standard.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing

Amazing service so thankful that they managed to get my car back on the road, definitely would and have recommended.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Despite being fully booked

Despite being fully booked, Andrew and Lewis found a way of squeezing us in as a result my wife (who runs an NHS recovery unit) got her precious means of transport back on a timely basis. Thank you to In an out Kettering 🤩

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and affordable

They were very friendly on the phone and helpful got me in the same week for mot and service the price beat all of the quotes I had already got the mechanics explained what the issues I had and how to sort them would highly recommend and will definatly be going back

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing garage

Amazing garage! I was nervous at first as two others garages have nearly ripped me off. The staff are lovely and very professional. It’s nice to know I can trust this garage.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff on arrival and had a text message when my car was ready which meant I didn't have to stay and wait would definitely use in and out again

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Kind and professional! Felt I could trust them as a woman not to rip me off. Already recommended them to my father "

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Craig was friendly and welcoming the…

Craig was friendly and welcoming the waiting area and facilities were clean and tidy and it was great to see a selection of women’s magazines to read through whilst waiting as well as men’s

Thank you

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Syd and his team at Warrington.

I’d recently bought a new car and noticed there was a small leak coming from the bottom of the car. I assumed it was the air con, but wanted a second opinion. I took my car to see Syd at the Warrington branch. He was extremely helpful and very polite. He put my mind at rest. As a result I’ve booked my car in for an MOT with him and his team again as I feel it is in very safe hands.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

In n Out Huntscross Liverpool

In n Out Huntscross Liverpool. Everyone here are fab ! Ive been coming to this garage for years because their welcoming & friendly to all. My first mot was with Halfords booked for 10am at 5pm it still wasnt done BUT here at In n Out you book, which I do online ( super easy)at a time that suits ex- yesterday mot was 10am at 11.15am they phoned to say it was ready & it's been like that everytime. With its new look there is an even better waiting area where you can a coffee or nip next door for a bit of breakie etc when my exhaust went they bought me through to show me then showed me what they will do to fix it. I had my rear light smashed so I nipped to the garage where one of the fab mechanics explained because my car is 20yrs old it would be better if I looked for a replacement & if I got one to go back & they'll fit new one. Im disabled & if its raining they go get my car & bring it to the entrance or they will park it in the disabled bay for me. At the other place they said my car had failed on several things & needed 4 new tyres which they done without asking, blades & ordered all the parts ready & I was to leave the car there. When my husband turned up their attitude changed. In n Out treat everyone the same, they ask you if you want them to do the work. I highly recommend this place to all my family, friends, colleagues & even my customers. Ive never had a bad experience here think it's been 8yrs or more. Its such a shame that Paul on the front desk is leaving he's so helpful your loosing a good member of staff there.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

The chaps at the wednesbury branch were…

The chaps at the wednesbury branch were super helpful even though very busy managed to fit me in after my brakes failed on my 21 transit on my trip down.
Left it with them and they were able to get me going by the end of the day.
Can’t thank them enough. Really dug me out if a situation by just being really helpful.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking system and very stress…

Easy booking system and very stress free process.
I stayed on site for duration of my MOT and there are good facilities to relax and have a coffee whilst you wait.

I dealt with Craig who was very helpful and discussed my advisories with me.

I will be using In 'n' out again!

Thanks Team

April 28, 2026
Unprompted review

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