Quick delivery and the bottle warmer came with three adaptors even though I selected the mam bottles, I also got the tommee tippee one and another meaning i can use it on all our bottles. I have used... See more
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Absolutely fantastic product for any parents on the move. Heating times actually quicker than those quoted and a complete game changer. We feel like we’ve got our freedom back and can now happily trav... See more
Company replied
The product itself is fantastic, makes my life so much easier both at home and on the go. I havent found any other product in the market that was so versatile with any brands or truly portable at that... See more
Company replied
Amazing service, even saw there was bigger discount off product once I'd ordered. Contacted the team and they refunded me the difference straight away! Handy product for out and about for us personall... See more
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Company details
Written by the company
When our daughter Phoebe was born, we quickly realised how stressful bottle feeding could be away from home. From late-night feeds to family days out, we found ourselves constantly searching for hot water, waiting for bottles to warm, and struggling with products that simply weren't designed for real family life. That's why we founded Inoby. Our goal was simple: create practical products that solve genuine parenting challenges. Starting with our award-winning Portable Bottle Warmer, we've helped thousands of parents make feeding easier, wherever life takes them. Designed by parents, for parents, every Inoby product is created with convenience, reliability, and family life in mind.
Contact info
United Kingdom
- hello@inoby.co.uk
- inoby.co.uk
4.7
Excellent
115 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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The company itself dispatched the item
Few teething problems with the initial delivery due to the courier (not the company).
However excellent customer service, another was dispatched and delivered successfully.
Can’t wait to use!!
August 27, 2023
Reply from INOBY UK
Hi Hazel, we are very sorry to hear you had some issues with the delivery, we use Evri to deliver all of our parcels and unfortunately we have no control over how individual driver delivers the parcel. We will definitely raise this issue with Evri. Normally we would arrange a replacement right away if we are made aware of the issue and this is the first time we heard about this. We will send out another one immediately and we are sorry again for the inconvenience.
Sam
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
Very efficient customer service
August 1, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our service. Thank you! :)
10/10 love this brand
Always a lovely experience when purchasing from Inoby. Staff are quick to respond to any queries, deliveries are super fast and the products are amazing. I always recommend INOBY to anyone who will listen!
June 29, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)
Really good communication and level of…
Really good communication and level of updates and very friendly
June 29, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our service. Thank you! :)
Fantastic customer service.
July 1, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our service. Thank you! :)
Disappointed however good customer service
Disappointed with how long it takes to heat up 5oz. To get it to 37 degrees it takes 15 mins and to get it to 45 it takes about 25 mins. I also feel that it’s still cold at 37 as I can feel the milk on my skin.
I sent them a message and they replied straight away with information and offered a return and refund.
July 2, 2023
Reply from INOBY UK
Thank you so much for your feedback, as discussed, the reason why it took longer to heat up is because the milk was straight from the fridge. We are glad we were able to offer a solution at the end, we hope to see you again.
Excellent service
Easy ordering, delay in delivery but advised and discount applied. Not used the item yet as a gift for Great Granddaughter due next week💞
June 29, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our service. Thank you! :)
Great product
June 29, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
Great product and great service
The product itself is fantastic, makes my life so much easier both at home and on the go. I havent found any other product in the market that was so versatile with any brands or truly portable at that price point. Furthermore, I went back to buy a second plus some additional adapters and Sam in customer service was phenomenal. Answered all my questions and found solutions when I had to make changes in my order.. highly recommend to anyone bottle feeding and baby likes warmed up milk!
June 29, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)
Came In all packaging better then I…
Came I'm all packaging better then I expected really good quality
June 18, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
I've been looking for a good bottle…
I've been looking for a good bottle warmer for a very long time, did a thorough research, read reviews etc but did not find the one that would tick all my boxes until I came across Inoby bottle warmer. I was happy that it warms up a milk itself not only the water to mixup with formula and that it's portable and when you are out with a baby can be used without plug-in. It heats up milk quickly, it's easy to use and looks very trendy. Totally agree with previous reviews mentioning great customer service. I can't praise them enough. I placed my order in the afternoon and received it the very next day. After few weeks of using it my toddler played with it and lost crucial part, when I contacted company they have sent missing part within 2 days free of charge.
Highly recommend. Thank you Inoby! Your great product and excellent customer service will guarantee your success. This is the way to go!
April 25, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)
easy to use perfect for travelling with…
easy to use perfect for travelling with a fussy baby who needs warm milk we use the hottest temp for her which is perfect xxxx
May 25, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
The blender's strength isn't good at…
The blender's strength isn't good at all; very stiff to turn on, and the battery life is totally Apperley. This is a complete mess, My wife has waited for this machine, but turns out failure.
Am looking towards returning it.
May 24, 2023
Reply from INOBY UK
Hi Onoriode, we are so sorry to hear the blender didn't meet your expectation. The portable blender is designed for babies in their early weaning journey and with portability in mind, hence the strength might not be as strong as a plug in blender.
In case of faulty product or any dissatisfaction, we always remediate it by either providing a replacement or refund. Unfortunately, as this is the first time we were notified about this, we couldn't send you a free return label to return it back to us for a full refund.
We will send over a free return label right away. Again, we would like to apologies for any inconvenience caused.
Sam
Fantastic service from start to finish
Fantastic service from start to finish. Customer services second to none. Replaced top with no quibble after it was misplaced. Fantastic
April 2, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)
Honestly the products are excellent but…
Honestly the products are excellent but we ordered beige rainbows and green food bowls/utensils and instead received pink and plum. Luckily he's a baby and couldn't care less and neither do we, so they will be used regardless. My main gripe is that the order was wrong.
April 2, 2023
Reply from INOBY UK
Thank you so much for your feedback and sorry the order was mixed up. We will send over the correct order right away. Thanks!
I love Inoby
I love Inoby! Customer service is fantastic. Within about an hour of placing my order online I had an email to say that unfortunately one of the items was unavailable in the colour I'd ordered so could they swap it. It was no problem for me at all and at the time I replied I also asked if they happened to have a baby plate without the separation bits (I had not seen one on the website but thought I'd chance my luck) and low and behold they did! Apparently they are new and were in the process of updating the website so they swapped it out on my order free of charge.
I've been using the weaning set for a week now and absolutely love it. The colour , the quality. Just fantastic. Thank you Inoby.
March 24, 2023
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)
Took a bit long to heat up so it is…
Took a bit long to heat up so it is better to plan in advance.
April 2, 2023
Reply from INOBY UK
Thank you so much for your feedback! We continue to look for ways to improve our product, including the heat up speed, we appreciate your feedback, thanks!
Reply from INOBY UK
Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)
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