INOBY UK Reviews 115

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Quick delivery and the bottle warmer came with three adaptors even though I selected the mam bottles, I also got the tommee tippee one and another meaning i can use it on all our bottles. I have used... See more

Rated 5 out of 5 stars

Absolutely fantastic product for any parents on the move. Heating times actually quicker than those quoted and a complete game changer. We feel like we’ve got our freedom back and can now happily trav... See more

Company replied

Rated 5 out of 5 stars

The product itself is fantastic, makes my life so much easier both at home and on the go. I havent found any other product in the market that was so versatile with any brands or truly portable at that... See more

Company replied

Rated 5 out of 5 stars

Amazing service, even saw there was bigger discount off product once I'd ordered. Contacted the team and they refunded me the difference straight away! Handy product for out and about for us personall... See more

Company replied

Company details

  1. Baby Store

Written by the company

When our daughter Phoebe was born, we quickly realised how stressful bottle feeding could be away from home. From late-night feeds to family days out, we found ourselves constantly searching for hot water, waiting for bottles to warm, and struggling with products that simply weren't designed for real family life. That's why we founded Inoby. Our goal was simple: create practical products that solve genuine parenting challenges. Starting with our award-winning Portable Bottle Warmer, we've helped thousands of parents make feeding easier, wherever life takes them. Designed by parents, for parents, every Inoby product is created with convenience, reliability, and family life in mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
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1-star

Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The Inoby bottle Warmer is such a…

The Inoby bottle Warmer is such a lifesaver, It is so compact and fast. Warms the bottle to 37C without hotspot. My partner put the mam adapter in the steam steriliser in error and it melted. I was devastated and I emailed them to purchase a new adapter, they were so kind to send me a new one free of charge.

March 25, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)

Rated 4 out of 5 stars

Easy to order

Easy to order, fast delivery. The product is as described.

March 29, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and service. Thank you! :)

Rated 1 out of 5 stars

Rubbish

I bought a portable bottle warmer from INOBY and it is rubbish! It runs out of battery faster than it can warm one bottle and it doesn't charge anymore than 60%. It gets to 45° and the milk is still freezing cold. Not worth it and a waste of money.

February 22, 2023
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Reply from INOBY UK

Hi CC, we are so sorry to hear the bottle warmer didn't meet your expectation. In case of faulty product or any dissatisfaction, we always remediate it by either providing a replacement or refund. Unfortunately, as this is the first time we were notified about this and we couldn't locate your order detail, we couldn't send you a new one as replacement or provide a refund if needed. If you can send us the detail of your issue and your order number to hello@inoby.co.uk, we can assist you further with your issues. Again, we would like to apologies for any inconvenience caused.

Sam

Rated 5 out of 5 stars

The goods arrived promptly and were of…

The goods arrived promptly and were of a good standard

February 24, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)

Rated 3 out of 5 stars

Outstanding product and customer service but flawed adaptor

Outstanding product and customer service! This is the best warmer on the market as far as I’m concerned. Most others require water as a conduit for heating. An extra step that can slow things down in a rush with a fussy baby. With the Inoby warmer it’s a simple twist and a couple button clicks and in a few minutes you have warm milk. Very portable and easy to charge. We actually bought two so one is always charged, ready, and nearby whether downstairs or up stairs where the baby sleeps, or for when we’re on the go.

Customer service is extremely responsive and helped us resolve a couple issues with the adaptors. All in all, a great experience with this warmer

UPDATE: Sorry, I had to update this review. The warmers work wonderfully but the adaptors break very easily, rendering the devise useless. At least for the MAM adapter. I bought two units, because I liked the warmer so much. But after at least 6 broken adapters, my wife and I finally gave up on the inoby warmer and went with a competitor that doesn't warm quite as well but doesn't rely on the adapter system that prone to breakage. The customer service was great, as I mentioned. They replaced each adaptor without hassle or charge. But in the end, at least the MAM adaptor is flawed in that it will break with regular usage.

March 5, 2023
Unprompted review
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and customer service. Thank you! :)

Rated 5 out of 5 stars

Suitable & Practical.

We have been looking for a suitable mobile bottle warmer, and after reading reviews chose this one. At the time they were out of stock, after a little wait they became available so we placed an order, it was dispatched the very next day.
Yet to use in action as baby not due till end of April.

February 22, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our customer service. We look forward to seeing you using it with the newborn. Thank you! :)

Rated 4 out of 5 stars

Arrived as expected

Arrived as expected. Great little product but battery doesn’t last long.

March 1, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We will continue to improve the product, including the battery life. Thank you! :)

Rated 5 out of 5 stars

Great customer service

Great customer service! Minor problem with order and they made sure to rectify it instantly. Nice to see a company that cares about its customers!

I bought the iNoby Bottle Warmer and it is honestly the best bottle warmer out of them all.

February 22, 2023
Unprompted review
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and customer service. Thank you! :)

Rated 5 out of 5 stars

Perfect

Perfect! Warms to perfect temperature with no hassle

February 3, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)

Rated 5 out of 5 stars

Great customer service and easy product…

Great customer service and easy product to use

February 9, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and customer service. Thank you! :)

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products, delivered quickly. The bottle warmer has been perfect for EBM when travelling. Also love all the silicone weaning sets, very soft on gums and everything you need to get started.

January 23, 2023
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our products. Thank you! :)

Rated 5 out of 5 stars

Happy Customer 😁

Had a query with my purchase, it was sorted very quickly & efficiently, really really impressed with the company & its products

November 26, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and customer service. Thank you! :)

Rated 5 out of 5 stars

Great

Lovely products, great price and arrived on time. Customer service was also great when I had a query

December 1, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product and customer service. Thank you! :)

Rated 3 out of 5 stars

The delivery of my order is very late…

The delivery of my order is very late in fact it has not arrive until now 5th of December although its not your fault but due to the courier that you chose having strikes, its making deliveries delayed. It would be best to choose other couriers for your other orders to avoid hassle on following up from your costumers.

December 5, 2022
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Reply from INOBY UK

Hi Cristine, we are so sorry about the delay, whilst we tried to use some other courier as much as possible during the Royal Mail strikes, there are certain situations where we had to use Royal Mail, especially when other couriers also got overwhelmed when they received all the extra orders.

We will continue to try our best to deliver the items as fast as possible during the busy festive period and further strikes, even though there are many factors that are out of our control.

Thank you for your understanding and apologies again for the delay.

Sam

Rated 5 out of 5 stars

Amazing service

Amazing service, even saw there was bigger discount off product once I'd ordered. Contacted the team and they refunded me the difference straight away! Handy product for out and about for us personally only used every now and again with expressed milk but handy nonetheless.

November 25, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our bottle warmer and customer service. Thank you! :)

Rated 5 out of 5 stars

What a brilliant product

What a brilliant product, relieves any stress when you’re out with your baby and you need to warm their bottle. We was desperate for a solution after visiting various coffee shops and them not giving hot water and this is perfect. Purchased in the Black Friday sale and received within 2 working days even on standard delivery. Highly recommended

November 25, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our bottle warmer and customer service. Thank you! :)

Rated 5 out of 5 stars

Excellent

Excellent quality
Bought for a family members newborn

October 22, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our product. Thank you! :)

Rated 5 out of 5 stars

Very quick delivery!

November 9, 2022
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Reply from INOBY UK

Thank you so much for your feedback! We really appreciate it! We are so glad to hear you had a positive experience with our service. Thank you! :)

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