Integrar Reviews 1,629

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient and professional service, highlighting how quickly and smoothly processes were completed. The staff are frequently commended for their helpfulness, prompt responses, and clear communication, making the overall user experience straightforward and stress-free. Many people also appreciate the ease of using the company's portal and the quick resolution of their queries. However, some customers also noted issues with customer service, experiencing slow or unclear communication and feeling that their questions were not adequately addressed. A few other people also felt that the process was overly complicated due to multiple communication channels and automated updates, leading to confusion and delays.

What people talk about most

Service

People report positive experiences with service, often highlighting great communication and ease of use. Many... See more

Staff

Reviewers highlight positive aspects of staff, with many customers praising specific individuals for being... See more

Response time

Customers generally report positive experiences with response times, noting excellent, fast, and smooth... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to poor... See more

User experience

Consumers find the user experience to be positive, with many describing the process as seamless,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff at Integrar, especially Roo my main contact, were helpful and efficient. After trying emails and the portal and finding them a slow and clumsy way to access information - I got fed up with c... See more

Rated 4 out of 5 stars

Things moved quickly and the Portal was quite straightforward to use. One frustration was having to register to two different portals and monitor both for updates, I feel that process could be imp... See more

Rated 4 out of 5 stars

Overall the systems employed reduced the requirements to make time intensive phone calls and emails. They were easy to use and enabled us to get the tasks completed. Holly and Jake's correspondence... See more

Rated 4 out of 5 stars

Good service overall and easy set up for the Portal. Some information stayed Amber when everything had been received but I was able to contact the team and they were very helpful. Everything was... See more


Company details

  1. Conveyancer

Written by the company

Integrar is a market leader in the provision of conveyancing services. Specialising in delivering a commoditised remortgage service for banks and building societies, alongside home-mover services to customers; estate agents and financial advisors. We are committed to providing the best possible services to our clients and have achieved both Lexcel and the Law Society’s Conveyancing Quality scheme approved status.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Remortgage

I recently completed a remortgage through Integrar. The customer service and communication I received from Aissa in the legal team was excellent. She always responded promptly to my queries, and I was kept well-informed during each stage of the process. Many thanks.

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

Integrar managed my remortgage

Integrar managed my remortgage. The initial comms were not very clear on process but once I started working with Yinxiao as my case worker, everything ran very smoothly.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish - no messing around - the re-morgage was done in 5 weeks and these guys kept all the stress away but kept me informed all the way
Callum and Jake were my case workers and they were excellent - always at the end of an email with any questions etc . I was dreading re-morgaging but it was a breeze with these guys and Barclays bank

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Good service all around

Misheel dealt with our case in a really professional matter, always answering our questions as best as they could. There was a set of questions that we were not answered clearly but overall great service

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage Completion Service

I would like to express my appreciation for the professional service I received throughout this remortgage process. Your team was responsive, helpful, and guided me through what could have been a complex transaction.

I particularly want to highlight the assistance provided in settling my Lenvi Help to Buy loan. The coordination between redeeming both my mortgage and the Help to Buy loan was managed seamlessly.

Many solicitors charge premium rates for dealing with Help to Buy redemptions due to the additional complexity involved, but I found your fees to be fair and competitive.

I would not hesitate to use Integra's services again or recommend you to friends and family who are remortgaging, particularly those dealing with Help to Buy redemptions.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle Free Re-mortgage

Smooth, hassle free remortgage. Easy to use portal for document upload and Hayley (Caseworker) promptly answered a couple of questions I had. I could always track progress with ease. Overall, I can’t find any fault in my experience. Thank you for a swift transaction.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Awful service by Integrar regarding…

Awful service by Integrar regarding handling of my remortgage.

They've made numerous mistakes regarding both mortgage amounts and completion amounts, with the initial completion statement asking for over £7,000 in payments to them as a balancing payment.

I had to call them numerous times to get this rectified where initially they had the audacity to blame this on the mortgage broker making a mistake with the mortgage.

Unfortunately to them, I was the mortgage broker so no mistake was made on my behalf. Wouldn't want to imagine if someone who is not in the industry had to go through this.

Issues were resolved but only after numerous phone calls and emails.

I also had to repeatedly ask them to get an updated completion figures.

Free service otherwise I'd give them zero stars.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

I'm very happy with the service I received from Integrar for my remortgage. Yinxiao, Chris and Jake always replied to my emails promptly and sent me regular updates throughout the process. They ensured that the mortgage transfer completed on time. Thank you!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

Our case worker Carl very happy with the communications via email we had with him would recommend the company

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

They were excellent and responded to emails promptly. I received numerous reminders to ensure we were on target for completion. Nathan was my case worker and was very helpful, there was few delays for documents etc but one phone call Nathan managed sort all out and send me an update. For once I had a stress free experience when re-mortgaging. The online tool was easy to use. I would highly recommend Integrar. Thanks for all the help.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Anya, Jake and the team pushed my re-mortgage on in a very quick timescale. The online portal worked well and communication throughout was very good. I would highly recommend.

October 1, 2025
Unprompted review

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