Integrar Reviews 1,584

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the efficient service and the helpful, professional staff. Many people highlight the quick response times and the smooth user experience, often noting how straightforward and stress-free the process was. The online tools are frequently described as easy to use, contributing to a positive overall experience for consumers. However, some customers also noted issues with customer service, mentioning slow replies or receiving conflicting information. A few other people felt the process was overly complicated, citing a large number of documents and a convoluted system. There were also occasional reports of delays and requests for information that had already been provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and professional... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and professionalism of... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Customer service

People report ambiguous experiences with customer service. While some customers, like those helped by Chloe,... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of navigation and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Integrar provided his service on time. They use an electronic system for communication and all updates are online. They do allocate a case worker, Carl, whom you can email directly. Carl did respond... See more

Rated 4 out of 5 stars

Things moved quickly and the Portal was quite straightforward to use. One frustration was having to register to two different portals and monitor both for updates, I feel that process could be imp... See more

Rated 4 out of 5 stars

I was referred to Integrar by Barclays to handle our re mortgage. There was a requirement for a lot of duplicated information which had already been provided to Barclays but my caseworker Jamil was on... See more

Rated 5 out of 5 stars

Absolutely brilliant service from this company , first found while scrolling on facebook. Could not fault the people and service received. From first call back the next day to completion. Special sho... See more


Company details

  1. Conveyancer

Written by the company

Integrar is a market leader in the provision of conveyancing services. Specialising in delivering a commoditised remortgage service for banks and building societies, alongside home-mover services to customers; estate agents and financial advisors. We are committed to providing the best possible services to our clients and have achieved both Lexcel and the Law Society’s Conveyancing Quality scheme approved status.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Have to say that the staff were great

Have to say that the staff , in particular Aissa and Holly were super efficient and patient. Kept me informed all the way and were very helpful when I had a problem electronically signing documents.
Thanks guys

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Aissa was an amazing single point of…

Aissa was an amazing single point of contact!

I rate Aissa 5 stars for her service. She was always able to assist and update me with the progress of my case. Providing me with complete reassurance throughout the process.

Thank you Aissa!!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Emailed me to introduce themselves on behalf of my lender. Did not send the introduction pack as per their initial email and proceeded to send me reminder emails asking for documents to be uploaded which were not explained were required. When I got round to uploading them they then said they needed to be posted and I needed "certified ID" which again was never explained.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with the service provided

Delighted with the service provided by Integrar with regards to my remortgage. Sincere thanks to Chloe and Lily who were fantastic from start to finish and managed my case with upmost professionalism, diligence and care. Despite having only a small timeframe from the mortgage application date, this was achieved in a stress-free, friendly, and painless process. Many thanks to you both!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use if you have the option fo

They were the appointed conveyancers on my remortgage by HSBC. Very sloppy work, unprofessional, they spam you with conflicting emails, some system generated others by actual case workers. I had provided all my docs months before the remortgage completion dates yet they waited until the last few days to review the docs, and took absolutely ages to confirm all is on order, 1 business day before completion. If you have a choice, do not use them.

August 29, 2025
Unprompted review
Rated 4 out of 5 stars

I had good responsive communication …

I had good communication with Misheel and any issues were responded to. The remortgage went through without issue. I did find all the tracking systems confusing and not as useful as i think they are meant to be.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Remortgage

Excellent experience with Integrar with another smooth remortgage process. Hamza was excellent throughout the whole process.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed two remortgages…

I recently completed two remortgages with integrar , and I am very happy with their service. The team was incredibly helpful—any time I called with a question or issue, they resolved it straight away. The whole process was smooth, stress-free, and completed much faster than I expected. I highly recommend them!

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Smooth re-mortgage

Integrar provided the legal services for my re-mortgage. Misheel smoothly handled the case with gentle prompts and support where necessary. Tobi also ensured my feedback on certain forms was taken seriously. Overall good service that I would use again.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and responsive

Fast and responsive - being able to speak to someone pleasant on the phone who quickly resolved issues was a blessing. Thank you Gracjan for quick and efficient work

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience with this…

Had a fantastic experience with this company !! No fuss everything done digitally no waiting for papers to sign or long delays. Everything smooth service our case handler was a lady called Amber she was super

Thanks again I would/will be using this service and company again

July 9, 2025
Unprompted review

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