Integrar Reviews 

1,655
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and quick to respond to any questions during the process. Consumers highlight that the platform is very straightforward, making tasks simple and efficient from start to finish. Many people emphasize how smooth everything feels when dealing with their assigned caseworkers. Some reviewers were not happy with customer service, pointing out slow response times and unhelpful interactions when trying to get updates. A few people also mentioned difficulties with tracking progress across multiple portals, alongside unclear instructions and delayed timelines. Others felt that communication could be improved due to disjointed automated messaging.

What people talk about most

Service

Clients share positive opinions on service, noting that the remortgage process was fast, efficient, and very... See more

Staff

Users describe positive interactions with staff, frequently highlighting that every member of the team was... See more

Customer service

Customers had ambiguous experiences with customer service regarding their interactions. While reviewers often... See more

Response time

Customers consistently note ambiguous experiences with response time, as opinions are sharply divided. Many... See more

User experience

People report positive experiences with user experience, highlighting how straightforward, speedy, and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things moved quickly and the Portal was quite straightforward to use. One frustration was having to register to two different portals and monitor both for updates, I feel that process could be imp... See more

Rated 4 out of 5 stars

Overall the systems employed reduced the requirements to make time intensive phone calls and emails. They were easy to use and enabled us to get the tasks completed. Holly and Jake's correspondence... See more

Rated 4 out of 5 stars

The staff at Integrar, especially Roo my main contact, were helpful and efficient. After trying emails and the portal and finding them a slow and clumsy way to access information - I got fed up with c... See more

Rated 4 out of 5 stars

Good flow of communication. Someone straightforward and helpful available on the phone when I had a question. Documents came in hard copy and electronic as requested. All smooth, and we got there in t... See more


Company details

  1. Conveyancer

Written by the company

Integrar is a market leader in the provision of conveyancing services. Specialising in delivering a commoditised remortgage service for banks and building societies, alongside home-mover services to customers; estate agents and financial advisors. We are committed to providing the best possible services to our clients and have achieved both Lexcel and the Law Society’s Conveyancing Quality scheme approved status.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(1,655)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Megan was my case worker for our…

Megan was my case worker for our re-mortgage and Jake was the Team Leader.
They kept me informed of the progress of my application throughout the process and were responsive to any queries I had.

I would recommend Integrar

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage service - Quick response

We used Integrar services for our recent remortgage. They were quick to respond to any queries and kept us informed at every stage of the progress. Their online portal is quite handy to track progress. The case worker Roo was very helpful.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really good

Really good, Emily was very fast with our remortgage and mate which was a stressful situation a lot less stressful! Thanks Emily

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I want to sincerely thank Integrar for…

I want to sincerely thank Jack and Chris for the fantastic support throughout my mortgage renewal. From start to finish, the process of securing my mortgage was seamless. Your professionalism, guidance, and constant support made a complex process feel simple. Truly appreciate the dedication and hard work!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Reliable, responsive and thorough. I can’t fault the attentiveness and customer service from Emily & Jake. 10/10

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional staff

We went through our remortgaging process smoothly with the help of Emily our case worker. Emily and Jake has been very professional and helpful. I would definitely recommend. Thanks guys.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky enough to have no…

I was lucky enough to have no bureaucratic issues with my remortgage and the handling of it, so my experience with Integrar was minimal and efficient. They kept me informed at every step, and were very responsive to all communication. Great service

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I must admit i was a wary to start with…

I must admit i was a wary to start with as I had never dealt with an online conveyancer I guess that's what they are doing). Setting up the account and navigating through the registration was well documented. All requests on me were clear and the team were good at chasing up if they needed more details from me. I spoke to the Barclays re mortgage team a few times....when I was either stuck or wanted clarification on what I needed to do. I spoke to nathan and Jake who we very helpful. Best time to gt them was early in the morning as they tend to be really busy during the day. Overall very happy.thanks

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Got our names wrong and other problems

Got our names wrong
Last minute hitch (again with our names)
Charged twice for ID checks (2 files going at the same time)
In the end Barclays had to intervene to sort things out

Do you employ people from the lower sixth - it seems like it!

Didn't like the online stuff

Wished I had used my own solicitor

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

First and last time

They were slow, didn’t do what they said they would by the deadlines they sat. Poor communication, unhelpful over the phone and didn’t reply to emails. Would avoid.

April 8, 2026
Unprompted review

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