Intermountainhealthcare Reviews 750

Intermountain Health is beyond Horrible. My husband has now had two cardiologists at this place. The first one could not have cared less so we fired him. The second one got high reviews but from our experience we ask why. My husband was scheduled for a test last week and prior I called and spoke to two different people in the cardiologist's office saying there is one medication my husband has to discontinue after one year due to horrible side effects. I told them that he wanted an answer the day of his test. NOT. He was told the day of his test that he could see his doctor in August or go back to the cardiologist we fired. What the F. How on earth did this facility get approved or survive? Wait until August, are you kidding me? They have no business being in business, period. Now I am looking for another doctor who takes pride in what he does and cares about a patient's survival. Intermountain Health Care is anything BUT.

Modern western medicine is being eaten alive by corporate greed.Clinicians still show up to help people. The problem is the executive class, the insurance middlemen, and the billing parasites who turned suffering into a business model.They reward overtesting, overbilling, denial, burnout, and bureaucratic abuse. They hide behind “protocols” and “policy” while patients get crushed and staff get ground down.That is not care.
That is extraction.And let’s stop pretending this is some unfortunate accident. When a system keeps making money off confusion, fear, and illness, it is designed to protect profit — not people.The bedside workers are not the villains here.
The people cashing the checks from the top absolutely are.Investigate them. Audit them. Expose them. Hold them accountable.Because patients are getting wrecked, clinicians are getting burned out, and the people responsible keep getting richer.

Their schedule people are incompetent to say the least. They are also not allowing doctors to send orders to Logan Hospital for MRIs, no if you live within 50 miles they send it to a satellite company in Ogden; which is actually over 50 miles for me, more like 60. Why would I drive 60 miles, spending over an hour driving one way and then hurt really bad laying on the table, just to get up and have to drive another 1.5 hours to home. I am insured and they just want to save themselves money and don't care about patients that have Stage 4 cancer and an extremely bad back.

My husband needed 2 scans, MRI and mra. we received the estimates for both and decided to go with IHC in Butte Mt. We pre paid the amount in full the day of the scan. A few days later we received a bill for $3099. more. We had several audits done from the main office to no satisfaction . We worked with a woman at the hospital and she was also told they are legitimate charges but she also has questions about the estimates being so far off. I think someone coded wrong and now we are paying for it. We hope to never do business with IMH ever again and will advise anyone else to do the same

I got good care, but IHC has outsourced their billing to Utah Emergency Room Physicians. They are deceptive and do not communicate or try to resolve billing issues. I'm extremely disappointed.

I changed to a new ACA plan, which meant I had to change primary care providers. I chose one from IntermountainHealth as they are big in my area (Denver). I then scheduled my annual wellness visit, which should be 100% covered under the ACA.

I had a good visit and thought the provider was great. Nothing was discussed outside the normal annual wellness stuff.

I then received a bill from Intermountain for a $35 copay (for a primary care visit). I wrote back and told them it was a wellness visit and that by law they needed to cover it 100% without a copay.

They responded that they were billing me for a wellness visit AND a primary care visit.

WHAT ON EARTH? I have never in all my years of having ACA insurance and getting annual wellness checkups been billed in such a way.

I can't possibly think of any service that was provided that would fall outside of annual wellness, but they refuse to change it.

Other things I've noticed: They take a LONG time to process referrals. An urgent referral took over a week, and they only processed it after I called them. It was just sitting there in their system getting ignored.

Also, once the referral went through, I wasn't able to schedule an appointment. They say you can schedule online, but that's only if you have one of the seven big insurance plans in the dropdown box. Everyone else has to call a centralized call center, and they literally never answer the phone. I did the option where you can request a call back three times. Never got a call back. I ended up going out of system for my appointment, and it caused a big delay in my care.

Another interesting point: Intermountain actually owns my insurance company (SelectHealth), but they apparently hate their own insureds. I'm treated like a bastard stepchild by Intermountain Health. I can't schedule online. Whenever SelectHealth processes a bill from Intermountain, they always flag it as charging too much, which is hilarious, but also bizarre. In my experience, the other health system in town that takes SelectHealth is much easier to deal with.

It's annoying that I've now attached myself somewhat to Intermountain through this new primary care doctor, but I'll definitely be extricating myself as fast as possible.

Intermountain Health and their new way of doing things is not patient friendly or for the patients best interest. They have a centralized call center answering phone calls and these people have limited ability to be helpful. It is not an option to get things done quickly but to further complicate things by requiring extra steps to receive scans and results. It doesn't matter if you fill out the forms for the information or not, there is always one more hoop to jump through. The changes at Intermountain Health are not for the better.

I WOULD GIVE A ZERO IF I COULD!
My mother's primary doctor at Astrana Care on Blue Diamond just switched to Intermountain Health as his medical group, which switched her medical group on her Medicare Insurance "Alignment Health + Instacart HMO" from Alignment Health Care Plan to Intermountain Health - Payer ID xxxx. Problem is, Intermountain Health has a horrifying system with no accountability, checks, or balances! They have denied many of the medications my mother was taking a month prior stating, "medicine not in formulary", then when I follow the rules to ask for acceptions, they deny them. The customer service representatives cannot tell me what comporable medicines are in their formulary and the doctors need us to give them options which the insurance company doesn't do! This was all happening while my mother, (83yo), had complications from a heart valve repair and hospitalized through the ER twice for multiple Aneurysms! Also, I have been on the phone over 2 hours trying to get simple Diabetic supplies for her like lancets and test strips. They too aren't covered! When I asked them to tell me what supplies are so I can have her doctor send in a new RX for that... they said, "NOTHING IS COVERED!" Is that right??? Not a single lancet or test strip company is covered, we have to go through "exceptions" which take 72 hrs and let's face it, they already denied the 2nd request for exception for meds. To their credit, their customer service people are very patient and kind but have no support to support us. Being on the phone for over 2 hours for diabetic supplies is unacceptable and that is why they get a NO VOTE OF CONFIDENCE from this daughter. This is UNACCEPTABLE to do to an 83yo lady who just almost lost her life twice. Shame on you Intermountain Health!

Yes, yesterday I came into the ER. I had a very large door hit me in the back leaning towards the left side. I am a wheelchair person. I use it for a walker and I said it when I’m not able to walk.
The hospital is charging your insurance more money they wrote down. I came in for chest pain and stomach pain.

Nobody mentioned that the nurse started screaming at me. Bridget was her name, and Dr. Price was not a very good doctor.

The whole ordeal was rather a gather of waste of my time, my friend just got out of the hospital.

We didn’t need to go through all that EKG stuff I didn’t come there for that. I did not say my heart hurt.

I did not say my stomach hurt so check your statements and why cause you’re gonna get a big bill very shotty .
I am a very slight woman under 100 pounds when I do not have clothes on but when I’m wearing hiking boots Levi’s and a flannel shirt

I’m a little bit heavier. They were very leaning against me from the minute. I walked in.

I had a large door land on my back it knocked over my wheelchair in my laundry. I don’t have the photo on my iPad yet and I will update it with photos they’re charging you more.

Bridget totally lost control and called security on me when she was the one shouting at me.

What do you want me to write while getting hit by a very large door that weighs over 200 pounds it’s like getting hit by a car no different.

You write down the door, not Hardt and stomach cause I did not come in for my heart or stomach.
I do know of people who got sent told to go home with their hip out of socket in their leg dangling.

Beware of this ER and who you get for a doctor hope that you get Dr. Holliday or Dr. Taylor or even some of the doctors from 2005 to 2010 or before because it’s really bad they hire anybody.

at that hospital with some of the doctors. The new doctors are not doing good. I’ve even had counselors. Tell me Utah is toxic. The doctors are not practicing medicine. They’re practicing money.

Yes, my dog is a service dog. He has paperwork from Stacy Eagan gastrology in Layton. He has a current letter and he has everybody to be there.

Yes, I forgot his harness because I had just moved out of one apartment to another because I had a flood and then I got cellulitis,

and then I broke my foot and now I’m moving after I hurt my back I’m not endangering my life for anyone in my senior years. Thank you and have a nice St. Patrick’s Day

I needed my prescriptions renewed so my wife call the pharmacy to renew them they said they called Intermountain Healthcare and they said my doctor no longer works there so the next day i went to intermountain they told me there was nothing they could do to refill my prescription and this was blood pressure medication and i had a few days left of them, it was Friday they told me to call around to find a another doctor, I would never recommend them they suck!

Very rude employees. Inter mountain is money hungry

Intermountain stated that they complied with legal requirements when adding corrective statements to the medical record. However, those updates were not visible when other providers accessed the chart. They also have a pattern of dismissing patients who attempt to document their medical experiences accurately, labeling them as noncompliant rather than addressing the underlying facts.

The nurse practitioner was fine, but the follow up is pitiful. I now have waited five weeks for a prescription to be sent to them for my infusion. Today I called the pharmacy and was told that the prescription sent to them by the practitioner did not have the strength, dosage or sig on what was submitted. They called and faxed and called again, but no one from the office has responded. I have called the offices several times and submitted inquiries on the portal, but to no avail. I am aghast.

I should have taken it was a warning when I walked into Intermountain Health in Billings and they had a great big sign up threatening to have security haul you away if you raised your voice, argued, or used profanity. So much for the First Amendment. Believe you me, you will have plenty of reasons to want to raise your voice, argue, or use profanity.
At least my doctor was excellent, and the rest of the medical staff seemed pretty good too, but the administrative and billing side of things was just plain garbage.
Saint Vincent’s used to be a private Catholic hospital and was rated one of the very best facilities in the state. Now, they’ve been taken over by a giant multi-state corporate monstrosity and things are going downhill fast.
At the pre-op appointment the afternoon before my surgery, the billing people totally blind-sided me with a $4,500 out-of-pocket bill which my Blue Cross/Blue Shield insurance did not cover and which had to be paid immediately. It was the first I had heard of it. So much for the No Suprises Act. I am fortunate that I have an emergency fund set aside that was sufficient to cover said bill, but how many people do not or cannot pay this kind of unexpected extortion?
I had gotten a call from a Colorado number about “demographics and billing”, but every single time I tried to call this number back I only got an AI robo-operator that asked for the location I was going to. I tried every variation of Saint Vincent’s, Intermountain Health, Yellowstone, Billings I could think of but the robot would not recognize any of them and I could not get past Hal to talk to an actual human being.
They also wanted me to sign up for their “epic” My Chart on-line system but every single link they emailed me to sign up for said system malfunctioned and led nowhere…”There has been an error and we cannot process your request.” Any system that’s so screwed up they can’t even get an email link to work is likely dysfunctional in most other ways as well.
When I got home after the surgery, there was an email and a letter about the $4,500 bill after the fact.
Ever since, now well over a month after the surgery, I have been getting bill after bill after bill. Letter, email, or phone, these bills simply demand more money and don’t tell what it is for. There’s literally no information…no explanation or breakdown of what it’s for, no itemized list, no rhyme or reason, no codes, no note if insurance has been billed…absolutely nothing but a demand to send them more money. So much for the Patient Bill of Right’s clauses on Cost Transparency and Billing Clarity. And of course, I cannot respond to or contact the phone numbers or email addresses, they just get kicked back as undeliverable.
For the first month I kept paying hundreds of more dollars for all these additional mystery bills, but I just received yet another unexplained demand for yet another $515. Now I’m waiting on hold trying to contact an actual human being on the phone to ask for some kind of clarification about what these endless streams of bills are actually for.
What a scam and a boondoggle. If you make the mistake of seeking medical treatment here, better figure on having a few extra grand in your pocket or, better yet, demand a full account from them on the actual costs ahead of time. Just don’t ask loudly or profanely or they’ll sic the rent-a-cops on you.
And so much for the “Affordable” Care Act.

Run as fast as you can AWAY from Intermountain Health. Absolute worst! Been on-going for months. Medical care horrid. You need to schedule an appointment for EVERYTHING, including to renew a prescription! Once I was prescribed 2 meds, and within 2 weeks I went to the ER!! All this company cares about is $$$$$$$. If you can't pay your bill in full, watch out.....the harrassment will begin! I'm 77 years old on a fixed income, and have been paying part of my bill monthly. Not good enough for them. I get constant texts, phone calls, emails, and just today a registered letter!!! I owe $40.00! No wonder their ratings are in the dumpster, and have lawsuits....Thank heavens I switched health care providers months ago. RUN!

I have been wrongly billed by IHC repeatedly. Of all visits, my bills were either wrong of fraudulently wrong 75% of the time. I've spent over 40 hours fighting billing, after using IHC for three years. We visited urgent care and cannot get IHC to bill for urgent care. Instead, we were billed for a rural office pediatric visit. We never went to a rural pediatric office visit. We went to a Salt Lake City Instacare. We even have the proof that the city intacare accepted our copay but our insurance has been billed for rural office visits (in another county) and IHC refuses to bill for instacare (which is covered). Now, my account is past due for the rural pediatric kids care that I did not use. I also took my child to the lab and for a year, IHC demanded an urgent care copay because they had a doctor from urgent review the labs. It took 12 months to get that urgent care copay (when I did not visit urgent care) "forgiven." I've filed 33 disputes in 3 years and even with receipts proving the billing was wrong, nothing changes. The dispute process puts me into circular conversations and the process within IHC goes no where. We used our insurance to try to change the billing and it took 8hours to get one bill changed from kids care to urgent care. We have already spent 5 hours on the first instacare visit and no luck. The second instacare visit (from the same location) was changed but IHC is refusing to change the first visit (at the same location) to the actual location we visited (sic urgent care). Now, my PCP has added $40 misc charges to my follow up visit for having "complicated" medical problems. You have the right to know before you go but the billing is out of control and you cannot know that there will be fraudulent reported locations to void urgent care coverage and you cannot know your doctor will extra charge you for having multiple health problems (without telling you during your visit). No one is paying me for the entire 40 week that I've put into fighting outright fraudulent billing.

I tried to call Intermountain Healthcare this morning to see if the front desk girl had relayed a message to my PCP. After a 25 minute wait, I hung up and drive down to the clinic. I spoke with the front desk girl again and she didn't have an answer to my request, she called the PCP from the back and he took care of my needs. (I hope). The phone system the are using really "SUCKS" I may change providers

The emergency department is the worst! Waited an hour to see my sister went up there twice asking to see her and they told me they forgot about me. Last time I went up there they told me there can’t be any visitors they are too busy. The fact that they made me wait an hour and couldn’t tell me the first time I went up is ridiculous. The receptionist just sit there and could’ve taken 30 seconds to come tell me. They wouldn’t even let my sisters boyfriend know what was going on and made him wait for hours but they sure will give you an estimate and ask if you want to pay your estimate before you leave. Greedy is what they are.

I was recently dismissed from my PCP's clinic in Denver allegedly for "verbal abuse" and "physical intimidation" of staff while he was on leave. I'm in the middle of a 5 years delayed rare cancer diagnosis, have no access to him, he was not consulted, and I desperately need him to write a letter for my SSI hearing in Sept. since no other doctor really knows me.

The clinic manager (Jamie Brave) is a dictator and to be frank, just not very good at her job. She has a personal grudge against me bc I said something negative about an NP not even employed there to my doctor in a private message. She said I could never write anything negative about any healthcare worker anywhere ever again.

She also decided I was sending too many MyChart messages while in the middle of a cancer diagnosis and told me she had made a "verbal contract" that I could no longer message my doctor through MyChart (she left me a VM after I specifically said not to do that on their intake paperwork). He was the one who had been telling me to keep him updated after appts.

I'm really not even trying to be rude here but I have complex, rare problems (I also have Ehlers-Danlos syndrome) and most of the MAs have poor reading comprehension, which resulted in a lot of back and forth but that's not my fault and I tried to be polite about pointing out they'd misunderstood my questions or what information I needed passed on.

I told her it was impossible that we had any such verbal contract since I'd never spoken to her and there was no other contract either since I'd never signed anything and I'd continue to message my doctor as needed until he told me himself not to. She tried to get me dismissed then and he admitted she was furious and all the MAs hated me when patient relations didn't do it for her.

A few weeks ago I called the clinic in excruciating pain, 9/10, and asked if someone could please give me a prescription for Toradol, which is like stronger ibuprofen and absolutely no one abuses it. I told the woman I was speaking to that I realized I was speaking loudly but wasn't trying to be disrespectful, I was just in a lot of pain and having trouble regulating my tone of voice. She said she understood and not to worry. The doctor told her to tell me to go to the ER if I was in that much pain and I told the MA that the doctor was useless.

That's the only possible thing I can think of that could be considered verbal abuse but it was said about her, not to her, and there was no reason she needed to be told I'd said it. Plus, again, I was in excruciating pain and have documented PTSD from 5 years of malpractice.

As for the "physical intimidation", this is libel, plain and simple, and definitely damages my reputation and is in my medical record. The legal definition involves using one's body to intimidate which is literally impossible over the phone and no details such as date, names, location, alleged threats or intimidating gestures, or time were given. I'm 130lbs and disabled, I'm not very intimidating in person either. I also believe they're retaliating for leaving a negative review of another doctor.

This has all been incredibly emotionally traumatic during an already extremely stressful time. At this point it's hard to know if the cancer has spread or not and certain blood markers are showing there's a good chance it has. I don't have time to be twiddling my thumbs.

If there were any truth to me being abusive and intimidating I don't think they'd just give me an appt in another one of their clinics that's inconvenient for me to get to. I also believe security would be called if I'd physically intimidated anyone but it's hard to do that through the phone.

So to sum up:

*The clinic manager personally hates me and I admittedly have to send more messages than average since I'm a complex patient, but my doctor has asked me to update him on specialist appts.

*I raised my voice in extreme pain and it's being called verbal abuse. I didn't insult, use profanity, or threaten her in any way, shape, or fashion.

*I'm being accused of physical intimidation despite there being no details and I was never even physically there.

*I now have no doctor in the middle of trying to get a cancerous adrenal gland removed, disability benefits approved, I'm at the very tip of my rope, and it can take months for a Medicaid patient to get a new appt with a doctor who actually went to medical school and I definitely need one who did well.

*It's defamation to claim I physically intimidated anyone, it's just a completely made up lie to make me look bad and have an excuse to kick me out and lawyers won't take small cases like this.

*I'm supposedly abusive and intimidating but it's ok to give me an appt in another one of their clinics 5 miles away with no car and terrible transportation here? Seems like it would be better to keep me with the doctor we know isn't afraid of me.

Horrible place! They killed my Mom. She had a heart attack on a Friday and they had no cardiologist available until the Monday afternoon after. They stole the down comforter we brought for her room along with other personal possessions of hers. Her physician requested a different hospital but her insurance company (through Teton county Wyoming ) would only pay for her surgery to be done there.