Intermountainhealthcare Reviews 752

We have used the electronic visit a couple of times now and have found it to be quick and easy. It has saved us a lot of time.

I loved the ability to connect with a provider within an hours time! The provider I spoke with had excellent bedside and the ability to receive prescriptions to a pharmacy with ease was fantastic.

Concise, complete, considerate, timely and free from exposure to others that may have or be sensitive to contagious diseases.

Good for weekend eye infection. Didn’t need to wait at an urgent care clinic with sickness surrounding me. Would have been better if the primary bronchial infection could have been treated with antibiotics that triggered the secondary pink eye. I got eye drops to clear up pink eye but still have bronchial infection with cough 30 days after coming down with bronchitis and paying for both urgent care one weekend plus connect care the next.

I was skeptical at first. But once I started talking to the doctor, he actually listened and it was neat to see a one-on-one with just the doctor and take care of the issue that I had. I think that I would most definitely do this again.

I was out of town and used Connect Care. It was very user friendly and I was able to get the medication I needed. It was fast and efficient. I would definitely recommend this service to others.

I called about my fourth bout with bronchitis in a year hoping I would get an antibiotic without having to leave the house in this cold weather! If they cannot prescribe over this service what good would it do to anyone. For health questions there is always Google!

The wait was very long, and because of this, I didn't feel the "ease of use" that ConnectCare markets. Once the provider was available, she seemed to want to end the connection within the first 30 seconds without listening to my concerns or reviewing my symptoms or situation. I'm an RN and in the end I had to tell her what I thought the problem was and I had to tell her the prescription medication for the condition. She sent the prescription to my pharmacy and when I went to pick it up, she had written the prescription in an extremely low dosage (about 1/10th of what it was supposed to be). I guess I should have told her the dosage too, but I thought the provider would have at least a basic ability to treat. Any of my nursing colleagues could have diagnosed my condition and prescribed the correct dosage.

I think a refund is warranted based on the following factors:
1. I didn't receive the service, diagnosis, or treatment that I should have (and would have received if I'd visited an Instacare).
2. My SelectHealth insurance should have covered the visit but the system required me to pay the ConnectCare fee and stated that I would receive a refund when my insurance paid. However, SelectHealth was never billed properly, so I never received a refund.
3. I had to go to a physician appointment the following day so that I could get an accurate prescription.

Great experience. Easy and got results. I have recommended it to others.

Other than the wait to connect with the doctor, once I did connect, she was excellent, and diagnosed my problem precisely, stating she would not rule out an appendicitis, and suggested I go to the emergency center of the nearest hospital.

Easy to use, quick and efficient. The only issue was not being able to connect with the doctors over cellular data on my phone. I had to get on wifi for the connection to work.

I was given a diagnosis and prescription to fill. when I went to fill provider had not sent in and changed her advice , asked me to be seen.

I was seen given new RX, but charge not reversed for the connect care visit.

Connectcare was a great experience! So easy and fast!

Great experience, convenient! Helpful

They were every helpful and nice. I felt like that they really cared.
They were able to answer all of my questions.

I am a return customer and know most of the people there. I'm comfortable discussing things with them.

It was the second I have used the services, because I was sick, had flu like symptoms, a cough, fever and could not get an appointment with my regular physician. It was a waste of time. However, I was not charged for the visit and told to go to urgent care for a 45 minutes drive and a 200 min wait time

In the first call the physician assistant was very personable and listened to everything I had to say. She did not think it was flu and prescribed medicine for cold symptoms. By evening I was feeling much worse and called again. This doctor seemed perturbed that I had called again. He said if I don't have a fever, I don't have the flu. He acted like he could not wait to get me off the phone. Next day I went to the hospital and was diagnosed with flu.
As far as I am aware...I never had a fever.

First visit, a week ago, not so good. Tried again while in CA now one week more sick. Great service, great listening, great compassion, great care.