Intra Laboratories Ltd Reviews 164

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Ordered some activated charcoal and received ascorbic acid. No problem in itself as mistakes happen, but just e-mailed them for a second time as they've completely blanked me for a few weeks since... See more

Rated 5 out of 5 stars

I have been using them for many years now… their level of customer service is exceptional and very personal. Nothing is too much to ask for. The product quality hasn’t changed which is always a major... See more

Rated 5 out of 5 stars

What a wonderful sack of herbs appeared at Dartmouth Caring, our volunteer cooks were thrilled. They have been adding that something extra to all our meals. The quality is excellent with no added ingr... See more

Rated 5 out of 5 stars

this company was very ethical. When my parcel did not arrive at my house via a Royal Mail delivery (despite me being home at the time), Intra Labs were great in spite of the abisimal Royal Mail servi... See more

Company details

  1. Beauty & Well-being

Written by the company

We stock a range of Food Additives, Cosmetic Ingredients, Salt, Clay, Minerals and Chemicals. Each product is packaged on site in our specialised sterile packing area. We also hold a large quantity of main stock products in our warehouse all of which are available for wholesale purchase.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

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Rated 5 out of 5 stars

Very impressed ,this is the company…

Very impressed ,this is the company where they go for an extra mile to reach customer satisfaction ,extreamly happy ,and great quality prodcuts, buy with confidence and any queries just a call away they will solve any issues with proffessionalism and with the speed of light, will be a regular customer from now on.Thank you so much.

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure to deal with this…

Absolute pleasure to deal with this company, when i had delivery problems Nigel dealt with it straight away. Communication was excellent.
I use their magnesium for my horse as a calming supplement and it is the best product I’ve ever used. Can’t live without it now.

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

First class service.

Firstly thanks to Intra Labs for suppling me the material I required. Price and delivery time was very good. Items I required was for fly fishing to make my tippet sink. They will be starting a pack for us fly fishermen. All I can say is a BIG 5 STAR rating.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Firstly, Intra Labs offer great products at an affordable price.

But, secondly, they also provide fantastic customer service. When a product I'd ordered recently arrived damaged in the post, they immediately sent a replacement. No stress or hassles on my part :)

Will definitely continue to shop with them.

July 11, 2021
Unprompted review
Rated 1 out of 5 stars

After sales service non existent.

I was initially really impressed with this company, however once I had bought the product I needed they no longer responded to emails. I had a question about the item I had bought from them, and this was never answered.

June 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company with excellent…

Fantastic company with excellent customer service. Ordered Iron Sulphate for the garden and despite a few hiccups out with Intralabs control they dealt with everything brilliantly and I'd highly recommend.

May 22, 2021
Unprompted review
Rated 5 out of 5 stars

Having searched the Internet for Citric…

Having searched the Internet for Citric Acid Powder I came across the Intrlabs site. I only needed a small amount (250g) and ordered a pack. The site was really easy to use and very slick. Not only that but the order was quickly confirmed and arrived (despite Brexit) in Spain in a week. All in all a very impressive company that gives value for money and excellent service. I will definitely use them again.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

Unique, Hassle-Free & Value for Money

The Sodium Bicarbonate | Baking Soda
Powder I bought from Intralabs is so pure & smooth, more like ‘baby powder’! I really enjoyed it.
Although I only used it for the bath, I’ve no doubt that such quality is unique for all its multiple uses.
The bags are handy, sparing all the extra pain.
As for the service, it’s by far & large, unrivalled. They’re always there for hassle-free help.
Above all, it’s a real value for money.
That’s much more than what I would have bargained for.
‘Thank You’, is not enough for such a ‘treat’. You make life much easier!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Service

I had a brief issue with a delivery. I phoned the given number expecting to be on the line for a while. Within two rings the phone was answered, my problem was dealt with in a few minutes in a cheery manor. I felt listened to, no ambiguities and satisfied.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Good old Fashioned Service

I am a photographer and needed some glycerine for an effect in an image. I called Intralabs, out of the blue, and they couldn't have been more helpful and accommodating. I thoroughly recommend them as your first port of call.

April 7, 2021
Unprompted review

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