Intra Laboratories Ltd Reviews 164

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Ordered some activated charcoal and received ascorbic acid. No problem in itself as mistakes happen, but just e-mailed them for a second time as they've completely blanked me for a few weeks since... See more

Rated 5 out of 5 stars

I have been using them for many years now… their level of customer service is exceptional and very personal. Nothing is too much to ask for. The product quality hasn’t changed which is always a major... See more

Rated 5 out of 5 stars

What a wonderful sack of herbs appeared at Dartmouth Caring, our volunteer cooks were thrilled. They have been adding that something extra to all our meals. The quality is excellent with no added ingr... See more

Rated 5 out of 5 stars

this company was very ethical. When my parcel did not arrive at my house via a Royal Mail delivery (despite me being home at the time), Intra Labs were great in spite of the abisimal Royal Mail servi... See more

Company details

  1. Beauty & Well-being

Written by the company

We stock a range of Food Additives, Cosmetic Ingredients, Salt, Clay, Minerals and Chemicals. Each product is packaged on site in our specialised sterile packing area. We also hold a large quantity of main stock products in our warehouse all of which are available for wholesale purchase.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service and excellent product. Fast and responsive and immediately followed up with a query I had. Thanks very much and I will always use you guys.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Intralab

Intralab, were very helpful when I called them about a product I had bought from them. I was amazed at how many products they stock when you're looking for some obscure chemical. Highly recommended

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Can't fault this company

Can't fault this company, I was sent sent out free samples which were sent out straight away, the product is absolutely perfect for what we needed, the gentleman who took my initial call and then my order could not help enough, we will definitely be a regular customer now, thankyou the help you gave and the samples were greatly appreciated

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

WOW, Fantastic Intrababs

I highly recommend this company to the highest standard. Their service is impeccable. My package came from the Royal Mail all ripped and was in a terrible state. I rang Intralabs to tell them what RM had done to my package and they dealt with it impeccably. Even though the items inside were not damaged, they still insisted on giving me a replacement, the full order, And a special gift for me.
I really can’t praise them highly enough. They sure have my custom again.
Their products and prices are unbeatable. Well done Intralab and thank you so much.
From Agnes Barnes (was Miller)

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect all around

Amazing service, quick delivery, and great quality at competitive prices! what more do you need. I use their salts for my bath products and cannot fault them at all. Very happy customer 😊

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

What brilliant service

What brilliant service. Royal Mail screw up and Intralabs offer to give me products free. What fantastic service and lovely people to deal with. Product did arrive and very happy with it. Thank you.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Magnesium Oxide.

Magnesium Oxide.
I needed this animal feed supplement in verifying quantities and Intralabs were able to supply it at a very good price and in very quick time.
I recommend them, give them a try.

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

Calcium Chloride

I got the goods late, due to COVID and some other issues, but the seller have proposed the refund. Now the goods are great and Im looking forward to buy again with my full recommendations.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent follow up service on order

My original order was heavily delayed by Royal Mail, and though it did eventually arrive, but because a week went by without order, the company sent a replacement pack by courier on next day delivery.
And when the original finally arrived via Royal Mail, they just said to keep it too.
So, excellent service overall. And good customer follow up.

February 3, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look