IOLLA - Edinburgh Reviews 476

The experience in store was relaxed and casual which I really appreciate and prefer. I was able to try on multiple frames until I found the best fit for me, and then the assistant was very helpful in further guidance and customising measures. Will definitely buy from them again.

Always love the selection and shopping experience at iolla - I used to get my glasses from Specsavers but discovered the quality of the glasses, customer service and frame choice at iolla are far better - I was converted a few years ago and I haven't looked back!! Jodie at the St James store is absolutely wonderful, its always a joy to see her and she's helped me out so many times now!

Iolla is fast and efficient. I wanted new lenses put in old Iolla frames and this was no problem. They were posted out within one week

Amazing experience from start to finish. Excellent service and communication.

I’ve used this company (Edinburgh shop) now several times and the customer service is great. Great choice of frames to select from and at very reasonable prices.

Been here many times and recommended to very many people. You guys are the best.

Excellent service. Quite a long lead time but love the glasses.

Great range of glasses in bright colours and interesting shapes .
Staff all very helpful but unobtrusive.
Fitting service impressive as time is taken to ensure glasses fit well .

Staff were very helpful and efficient in the Edinburgh store. Frames are perfect so far! Good to see the new range has more options for smaller fits. Would love to see even more colour options across the range but very pleased with my purchase and experience.

Efficient, friendly and uncomplicated. No problem sending abroad!

I travelled down from
Aberdeen to get new glasses as my husband has several pairs from you. The service was excellent and my glasses were delivered very quickly.

helpfull staff in the shop, decent range of frames, quick delivery, decent quality of final product.

Having a high prescription I’m normally charged an extra £100 plus on top of the price of glasses to have them thinned down, both for comfort and cosmetic appearance. Having worn glasses for 40 years I have spent thousands just to be able to see.
Iolla thin them down as standard, and do a really good job of it!
The choice of glasses is fabulous, modern and trendy.
The staff are great, friendly and knowledgable. I’m fed up of other stores sending me out with staff to pick glasses, and despite their efforts they don’t have a real understanding of what I want or suit. Iolla staff take one look at me and know what is going to work for me. They’re not pushy, they are knowledgable, just refreshingly better!
I was told delivery would be 2-3 weeks. One week later I’m out the door with my new glasses on.
And all for £85! I HAVE to wear glasses and I have finally found a store that doesn’t penalise me for my high prescription, and I can have more than one pair for the same cost as one pair elsewhere. Even the case is refreshingly better!!! It folds flat!
Iolla - I’m a convert and I will never buy glasses anywhere else!
6 stars from me!

My daughter suggested I tried IOLLA as my prescription had changed and I needed new glasses. I have been wearing glasses for many, many years and this was my first experience of not purchasing lens and frame from an Optician/optometrist.
I am absolutely delighted with my new glasses. The service was second to none. The staff were interested, friendly and helpful, the range of frames was amazing and my new glasses were made up and dispatched within the week. Apart from having experienced a great service overall, I was particularly struck by the attitudes of all the staff with whom we had contact, (even if it was just for an additional opinion). They appeared interested, upbeat and to be enjoying their work. It felt like a breath of fresh air - a very positive shopping experience!

Great service, and so fast and easy to buy a pair of glasses.

Staff helpful. Great selection of frames which are well laid out and accessible.

Great glasses, just as comfortable and great a fit as my really expensive ones from the optician. The lady serving me took a long of time measuring my face to get the frames just right.

Loved how quickly my order was made in the shop. The assistant measured my pupil distance and that was my glasses ordered. They were ready quicker than than they said too. Great service and reasonable price.

Staff and lovely and very helpful. Delighted with my glasses and after sales service has been excellent so far.

Excellent service both when choosing glasses and brilliant after care service. Best I've ever had.