Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... See more
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It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... See more
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I hadn’t heard of IOLLA until my daughter told me about this company. I went in to buy non prescription sunglasses and was more than impressed with the range and price of the sunglasses. The staff wer... See more
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Accessibility of store within SJQ Layout and uncluttered ambience of store Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for... See more
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Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, United Kingdom
- 0141 334 9044
4.9
Excellent
476 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
February 13, 2026
Reply from IOLLA - Edinburgh
Hey Claire, thanks for leaving us this 5 star review! We hope to see you again soon.
Great customer service and very helpful…
Great customer service and very helpful in choosing and fitting my new glasses.
February 12, 2026
Reply from IOLLA - Edinburgh
Hey Nicola, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Purchased my second set of glasses at…
Purchased my second set of glasses at the Edinburgh store. Staff very helpful however store was very busy on a Saturday (to be expected) asked to wait and ‘take a seat’ in order for my glasses to be adjusted however only not many seats in store to do this. My glasses adjustment was rushed and I had to have them adjusted again on my return.
I wouldn’t visit on a Saturday again if possible
February 11, 2026
Reply from IOLLA - Edinburgh
Thank you for choosing us again for your second pair of glasses and for taking the time to leave a review. We’re so pleased to hear that you found our Edinburgh team helpful.
We’re sorry to hear that your visit felt rushed and that seating was limited during your adjustment. Saturdays can certainly be busy, but that’s no excuse for you feeling hurried or needing to return for a further adjustment. That’s not the experience we want for our customers.
Upon your next visit, please feel free to let the team know you’d like a thorough fit check, we’ll be more than happy to take the time to get everything sitting perfectly.
We look forward to welcoming you back soon and providing a five-star experience next time.
First time buyer. Excellent choice of frames
Excellent choice of frames. Pleasant and helpful staff. Didn't have to wait too long for my purchase. Really pleased and will use again.
February 4, 2026
Reply from IOLLA - Edinburgh
Hey James, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Staff very helpful in the Edinburgh St…
Staff very helpful in the Edinburgh St James Quarter. Lovely atmosphere, helpful but not intrusive. Great range of glasses, I ended up with 2 pairs the same and lovely staff member sorted out switching to prescription sunglasses with no extra cost. Very unusual for a business to be so helpful.
February 3, 2026
Reply from IOLLA - Edinburgh
Hey Carolyn, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon!
Great designs and quality service
Design of glasses gives a good range to select from. Staff attentive and quick in dealing with enquiries/questions. Can't fault the overall service
January 29, 2026
Reply from IOLLA - Edinburgh
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Staff were great
Staff were great - friendly and knowledgable - from first moment to going to pick up glasses
January 28, 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Jeff! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
First time Iolla customer.
Efficient, knowledgeable staff, who made the experience extremely pleasurable.
Great choice of frames and lens.
Great price.
Thank you.
January 28, 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Duncan! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Absolutely faultless
Absolutely faultless. The shop was great, my wife and I had fun trying on lots of frames, service was perfect, very friendly and communication whilst my glasses were being made was great.
January 11, 2026
Unprompted review
Reply from IOLLA - Edinburgh
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Good value, service could be improved.
Visited the store in Edinburgh and service was friendly and attentive. They advised having my glasses collected in store as they could then adjust them as needed. I agreed but a few days later they arrived in the post. Not ideal but so far, they seem to fit well.
January 16, 2026
Reply from IOLLA - Edinburgh
Hey Seonaidh, it's great to hear you are loving your new glasses! However we apologise for the miscommunication surrounding your delivery. A member of our customer support team will be reaching out to see what we can do to turn this around for you.
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Fiona! Thanks for taking the time to write us this review. We hope to see you again soon.
Great experience
I have bought my last two pairs of glasses from Iolla. The selection is good, staff are always so helpful and patient. Once I decided which ones I’d like to order the process was quick and simple. Received my glasses within a week.
January 22, 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Kirsty! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Very friendly and helpful staff
Very friendly and helpful staff, easy process. Excellent quality and value for money.
January 22, 2026
Reply from IOLLA - Edinburgh
This is so fantastic to hear Steven! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Hopefully we will see you again soon!
Couldn’t recommend Iolla enough
Couldn’t recommend Iolla enough. It was my first time getting glasses and the shop assistant was extremely helpful and friendly. They told me to take my time and pick out as many as I liked and then cut down from there. As a very indecisive person it was great to have someone so handson to give advice. Very happy with my first pair of glasses and will definitely be coming back for more
January 13, 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Ellie! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Stylish and Affordable Glasses - Friendly and Quick Service
Great option for good-looking and affordable glasses. Delivered quicker than expected - barely a week.
January 15, 2026
Reply from IOLLA - Edinburgh
Hey Lukasz, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Super quick and friendly service
Super quick and friendly service. Glasses are great. New cases much better too!
January 14, 2026
Reply from IOLLA - Edinburgh
We’re so pleased to hear you love your new specs! The Stewart frame is a fantastic choice.
The staff were very pleasant and…
The staff were very pleasant and helpful without being intrusive. The shop is cotured and not overwhelming.
January 12, 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Ros! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Really polite and helpful staff
Really polite and helpful staff, no pressure to purchase, just a relaxing and helpful store.
January 12, 2026
Reply from IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Gavin! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Can definitely recommend
Great service and price and a great selection of frames. Been going ever since they opened in Edinburgh. 👌
January 12, 2026
Reply from IOLLA - Edinburgh
We’re blown away by your kind words Gus! We’d love to see you back in our showroom any time.
Very helpful staff
Very helpful staff, and a quick turnaround for getting the glasses!
January 12, 2026
Reply from IOLLA - Edinburgh
Wow, this is so fantastic to hear Elsa! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
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