Wonderful experience at IOLLA Manchester. Great choice of frames at superb prices. Friendly staff who gave advice on what frames suited me. Order arrived very quickly and the glasses are just perfect... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The selection of glasses and the staff were excellent. I was given loads of personalised help to choose a really lovey pair of glasses. And the glasses are excellent value for money too. It went beyon... See more
Company replied
The retail store was bright and well layer out. Staff very polite courteous and helpful. The range of glasses were excellent and good value for money. The fitting and ordering were quick and simple. K... See more
Company replied
Great choice of frames and lense options. This was 2nd pair of glasses from Iolla, with prescription lenses and I'll definitely be going back! Excellent pricing
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
14 St Anns Square, M2 7HQ, Manchester, United Kingdom
- 0141 334 9044
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been searching around for…
I have been searching around for sunglasses that could fit my small face and provide fast delivery service (I had a trip in a week and my original sunglasses broke). Turned out, I discovered IOLLA and they have many frames that could fit perfectly with me. Their staff are very helpful and can provide very useful suggestions to me as well.
Will definitely go back again if I want to get another pair of glasses!

Reply from IOLLA - Manchester
Very satisfied.
I have had many presripton glasses hover the years and pead alot more money. But none have been as good as my latest pear from LOLLA .And the staff are very professional and polite i would recommend the shop in Manchester to everyone.

Reply from IOLLA - Manchester
Great service from start to finish
Staff member was really helpful and patient when I was choosing my glasses. She was knowledgeable and professional when fitting them.
I had varifocals and reactolites they came within 9 working days and they are lovely. My left prescription is quite strong but the lens has been thinned down perfectly. Thank you for a very good service.

Reply from IOLLA - Manchester
Good range and choice of glasses
Good range and choice of glasses. Great value for money as included thinner lenses and protective coating, also optional clip on sunglasses.
Great service and assistance in the shop and fast delivery. Would highly recommend.

Reply from IOLLA - Manchester

Reply from IOLLA - Manchester
Great customer service Not so sure about lens quality
Great customer service. Lovely frames. Ordered the advanced varifocal lenses but they are only really good for distance and perhaps mid distance. I can’t use them for reading at all. Feel like I paid extra money for no good reason.

Reply from IOLLA - Manchester
10/10 and a brilliant experience
10/10 and a brilliant experience! The Iolla store looks fantastic, and the range of glasses inside didn't disappoint! Customer service was spot on, offering advice and style support in a friendly manner which helped me find my new everyday frame.
Fitting before purchasing was in-depth, PD measured on the frames themselves which has given me the clearest vision yet!
Just over a week from ordering to being able to pick up in store, and to have the frames adjusted as needed for the perfect fit.
Thank you Iolla and staff! I'll be back.

Reply from IOLLA - Manchester
Stylish
Stylish, inexpensive glasses. Have a high prescription and complex lenses but good enough to use as sunglasses. Staff were great.

Reply from IOLLA - Manchester
The young lady in the shop very…
The young lady in the shop very attentive and very knowledgeable and made the experience very enjoyable also when I picked up my glasses could not say what good quality they are.
Will certainly be back again.

Reply from IOLLA - Manchester
Frustrating, poor and dishonest service
I purchased a frame in store and the sales placed the order for me and shipped it to where I live. However, no one ever mentioned anything about the student discount they offered, literally nothing. I found out one week later in the store, when they promoted the product to other customer while I was shopping for sunglasses. I inquired about the discount and showed them my receipt, they said it was too late. Frustrating and poor service.

Reply from IOLLA - Manchester
Glasses were great service and staff…
Glasses were great service and staff excellent - just 10 days is a long time for delivery

Reply from IOLLA - Manchester
I lost my reading glasses and it was…
I lost my reading glasses and it was easy process to order the exact same pair and pick up from the store. Being able to speak to a human being also made a refreshing change. Moreover I was able to apply a 20% off discount because my original order was incorrect. So I used it to pay for express service
The staff are super friendly and professional.

Reply from IOLLA - Manchester
Easy ordering
Easy ordering, delivered in good time, comfy glasses, decent price, all round winner!

Reply from IOLLA - Manchester
I visited the Manchester store last…
I visited the Manchester store last month I had heard a lot about iolla and was interested in finding out what they were about I was greeted with hello by 2 young ladies as I entered the shop after that I didn’t receive any encouragement from the assistants what so ever they looked like they didn’t want to be there I soon left feeling disappointed it wasn’t a good experience I probably won’t go back!

Reply from IOLLA - Manchester
Excellent service
Excellent service
My son is Absolutely over the moon with his glasses very helpful staff in the Manchester iola shop 😊

Reply from IOLLA - Manchester
The staff are exceptionally friendly…
The staff are exceptionally friendly and advise very well. The glasses are amazing and fit perfectly.

Reply from IOLLA - Manchester
Lovely glasses
Lovely glasses, lovely staff! Great quality glasses, very happy with the end result.

Reply from IOLLA - Manchester

Reply from IOLLA - Manchester
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







