IOLLA - Manchester Reviews 157

TrustScore 5 out of 5

4.8

14 St Anns Square, M2 7HQ Manchester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Wonderful experience at IOLLA Manchester. Great choice of frames at superb prices. Friendly staff who gave advice on what frames suited me. Order arrived very quickly and the glasses are just perfect... See more

Rated 5 out of 5 stars

The selection of glasses and the staff were excellent. I was given loads of personalised help to choose a really lovey pair of glasses. And the glasses are excellent value for money too. It went beyon... See more

Company replied

Rated 5 out of 5 stars

The retail store was bright and well layer out. Staff very polite courteous and helpful. The range of glasses were excellent and good value for money. The fitting and ordering were quick and simple. K... See more

Company replied

Rated 5 out of 5 stars

Great choice of frames and lense options. This was 2nd pair of glasses from Iolla, with prescription lenses and I'll definitely be going back! Excellent pricing

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contact info

  • 14 St Anns Square, M2 7HQ, Manchester, United Kingdom

  • 0141 334 9044

4.8

Excellent

TrustScore 5 out of 5

157 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have been searching around for…

I have been searching around for sunglasses that could fit my small face and provide fast delivery service (I had a trip in a week and my original sunglasses broke). Turned out, I discovered IOLLA and they have many frames that could fit perfectly with me. Their staff are very helpful and can provide very useful suggestions to me as well.

Will definitely go back again if I want to get another pair of glasses!

April 29, 2025
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Reply from IOLLA - Manchester

Hey Jane, thanks for this lovely review! We’re so glad you have had a great experience with us. I hope you had a great trip. We look forward to seeing you back again soon.

Rated 5 out of 5 stars

Very satisfied.

I have had many presripton glasses hover the years and pead alot more money. But none have been as good as my latest pear from LOLLA .And the staff are very professional and polite i would recommend the shop in Manchester to everyone.

April 12, 2025
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Reply from IOLLA - Manchester

We’re delighted to hear you had a great IOLLA experience Joseph! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. Thanks for taking the time to write us this review.

Rated 5 out of 5 stars

Great service from start to finish

Staff member was really helpful and patient when I was choosing my glasses. She was knowledgeable and professional when fitting them.
I had varifocals and reactolites they came within 9 working days and they are lovely. My left prescription is quite strong but the lens has been thinned down perfectly. Thank you for a very good service.

April 21, 2025
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Reply from IOLLA - Manchester

We’re delighted to hear you had a great IOLLA experience Hazel! Thanks for taking the time to write us this lovely review. We’d love to see you back in our showroom any time.

Rated 5 out of 5 stars

Good range and choice of glasses

Good range and choice of glasses. Great value for money as included thinner lenses and protective coating, also optional clip on sunglasses.
Great service and assistance in the shop and fast delivery. Would highly recommend.

April 18, 2025
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Reply from IOLLA - Manchester

Hey Shirley, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. And very good value

April 18, 2025
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Reply from IOLLA - Manchester

We’re delighted to hear you had a great IOLLA experience Nicola! Thanks for taking the time to write us this review.

Rated 3 out of 5 stars

Great customer service Not so sure about lens quality

Great customer service. Lovely frames. Ordered the advanced varifocal lenses but they are only really good for distance and perhaps mid distance. I can’t use them for reading at all. Feel like I paid extra money for no good reason.

April 16, 2025
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Reply from IOLLA - Manchester

Hi Sharon, thank you for leaving a review. I noticed that you haven’t contacted our Customer Support team regarding any visual issues. We definitely want to make things right, so someone from our team will be reaching out to troubleshoot and ensure you’re happy with your glasses.

Rated 5 out of 5 stars

10/10 and a brilliant experience

10/10 and a brilliant experience! The Iolla store looks fantastic, and the range of glasses inside didn't disappoint! Customer service was spot on, offering advice and style support in a friendly manner which helped me find my new everyday frame.

Fitting before purchasing was in-depth, PD measured on the frames themselves which has given me the clearest vision yet!

Just over a week from ordering to being able to pick up in store, and to have the frames adjusted as needed for the perfect fit.

Thank you Iolla and staff! I'll be back.

April 11, 2025
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Reply from IOLLA - Manchester

We’re blown away by your kind words Jamie! We’d love to see you back in our showroom any time. Thanks for taking the time to leave us this great review!

Rated 5 out of 5 stars

Stylish

Stylish, inexpensive glasses. Have a high prescription and complex lenses but good enough to use as sunglasses. Staff were great.

April 10, 2025
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Reply from IOLLA - Manchester

Hey Natalie, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

The young lady in the shop very…

The young lady in the shop very attentive and very knowledgeable and made the experience very enjoyable also when I picked up my glasses could not say what good quality they are.

Will certainly be back again.

April 9, 2025
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Reply from IOLLA - Manchester

This is fantastic to hear Deborah! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We hope to see you again soon.

Rated 1 out of 5 stars

Frustrating, poor and dishonest service

I purchased a frame in store and the sales placed the order for me and shipped it to where I live. However, no one ever mentioned anything about the student discount they offered, literally nothing. I found out one week later in the store, when they promoted the product to other customer while I was shopping for sunglasses. I inquired about the discount and showed them my receipt, they said it was too late. Frustrating and poor service.

April 9, 2025
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Reply from IOLLA - Manchester

Hi Yvonne, thanks for taking the time to leave a review. I’m really sorry to hear about your experience. We always aim to make sure every customer is fully informed during their visit, so it’s disappointing to hear we missed the mark here.

We’d love the chance to speak with you directly and see if there’s anything we can do to make this right. Our Customer Support Manager Callum will be in touch.

Rated 4 out of 5 stars

Glasses were great service and staff…

Glasses were great service and staff excellent - just 10 days is a long time for delivery

April 7, 2025
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Reply from IOLLA - Manchester

Hi Prentice, thank you for taking the time to leave a review. We're sorry to hear your experience didn’t meet the 5-star mark however, we are glad to hear you still had a great experience with our team.

Just to clarify, we do note both online and in-store that prescription orders typically take 6 to 12 working days to arrive, so we're glad we were able to deliver your glasses ahead of schedule.

We appreciate your feedback and hope to welcome you back again soon!

Rated 5 out of 5 stars
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Reply from IOLLA - Manchester

Hey Lindsay, thanks for leaving us this 5 star review! We hope to see you again soon.

Rated 5 out of 5 stars

I lost my reading glasses and it was…

I lost my reading glasses and it was easy process to order the exact same pair and pick up from the store. Being able to speak to a human being also made a refreshing change. Moreover I was able to apply a 20% off discount because my original order was incorrect. So I used it to pay for express service
The staff are super friendly and professional.

March 31, 2025
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Reply from IOLLA - Manchester

We’re delighted to hear you had a great IOLLA experience Aiden! Thanks for taking the time to write us this review. We hope to see you again soon.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, delivered in good time, comfy glasses, decent price, all round winner!

March 25, 2025
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Reply from IOLLA - Manchester

We’re delighted to hear you had a great IOLLA experience Ben! Thanks for taking the time to write us this lovely review.

Rated 1 out of 5 stars

I visited the Manchester store last…

I visited the Manchester store last month I had heard a lot about iolla and was interested in finding out what they were about I was greeted with hello by 2 young ladies as I entered the shop after that I didn’t receive any encouragement from the assistants what so ever they looked like they didn’t want to be there I soon left feeling disappointed it wasn’t a good experience I probably won’t go back!

March 13, 2025
Unprompted review
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Reply from IOLLA - Manchester

We’re so sorry to hear that you were disappointed in your showroom experience Elwyn! This is not the level of service we aim for here at IOLLA.

Unfortunately we’re not able to reach out to you as your contact information isn’t available to us through Trustpilot. We’d love for you to get in touch with our customer support team at help@iolla.com so we can get a little more information and do all we can to make things right

Rated 5 out of 5 stars

Excellent service

Excellent service
My son is Absolutely over the moon with his glasses very helpful staff in the Manchester iola shop 😊

March 21, 2025
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Reply from IOLLA - Manchester

Hey Michelle, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Great glasses

Great glasses. Great service. Great people

March 20, 2025
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Reply from IOLLA - Manchester

Hey Pamela, thanks for leaving us this 5 star review! We hope to see you again soon.

Rated 5 out of 5 stars

The staff are exceptionally friendly…

The staff are exceptionally friendly and advise very well. The glasses are amazing and fit perfectly.

March 18, 2025
Unprompted review
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Reply from IOLLA - Manchester

Hey Alison, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Lovely glasses

Lovely glasses, lovely staff! Great quality glasses, very happy with the end result.

March 11, 2025
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Reply from IOLLA - Manchester

We're so pleased to hear that you love your new glasses Lauren! We really appreciate you letting us know

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