I’ve used lipotrim for a while now, started at 24 stone, now hovering between 15-16 stone. Customer service is second to none, any issues I had with ordering or payment I would get a very quick... See more
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Ordering was simple and prompt . Delivery was within a couple of days and given the demands on delivery service this was impressive . On day 9 and already feeling results however with the rain bucket... See more
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misleading spent loads of money. didnt find i had great support at all so disappointed
Company replied
I'm delighted! I've lost 1 kilo in 5 days - which is amazing - without feeling hungry. I love the taste of the shakes and I'm looking forward to reaching my goal weight quickly. Gareth (Pharmaci... See more
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Company details
Information provided by various external sources
Lipotrim developed in Britain by qualified nutritionists and experts in weight management, and proven to be safe and effective in helping you lose weight.
Contact info
Downing Park, Swaffham Bulbeck, CB25 0NW, Cambridge, United Kingdom
- 015255636
- lipotrim@lipotrim.co.uk
- ireland.lipotrim.com
4.4
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Lipotrim is Brilliant
Thank you Lipotrim,I lost 10Lbs in one week on my second week now.It’s very tough for the first 4days after that it gets easier.Great Service and fast delivery. Lipotrim has brought back my shape and more importantly my energy.
February 25, 2021
Reply from Lipotrim Ireland
Thank you Catherine for the great diet review and well done on your weight loss.
We are here to support you.
Reply from Lipotrim Ireland
Thank you for the 5 star review - we are here to support you.
Fast efficient delivery
February 15, 2021
Reply from Lipotrim Ireland
Thank you for taking the time to do this Lipotrim Ireland review, it is very much appreciated. We are here to support you throughout your weight management.
I never got my stuff
I never got my stuff! It’s a hoax! So disappointing! I never got my tracking number! I‘m waiting for a refund
February 7, 2021
Reply from Lipotrim Ireland
We are sorry to hear you are still awaiting the delivery of your parcel. It is definitely not a hoax.
We have manged to locate your details on our system and have emailed and sent a SMS to you regarding this matter.
It seems your parcel may have been one of the few of our parcels to be affected by the Brexit and/or Customs teething issues.
We are working hard to rectify this but you do need you to respond to the email and SMS
The most effective way to contact us regarding any issues or for assistance is via our helpline 015255636 (local rate) and/or website ireland.lipotrim.com
Great service with personal touch which…
Great service with personal touch which is important. The office understands the issues with Brexit and is doing their best to sort out
February 7, 2021
Reply from Lipotrim Ireland
Thank you Richard for the review and your patience with Customs' initial teething issues due to Brexit.
Excellent customer service
February 4, 2021
Reply from Lipotrim Ireland
Thank you Sarah - your 5 star diet review of Lipotrim is very much appreciated
Lipotrim had beem the only weight loss…
Lipotrim had beem the only weight loss program that has ever worked for me, a few years ago I lost 5.5 stone and kept it off for years,
While on the shakes I was full of energy and my skin, eyes and hair were glowing,
Although it is a hard diet to start with it does get much easier if you keep at it and once you see the pounds fall off there is no going back,
It changed my life for the better and the money I spent on the shakes I would have spent on Takeaway's and Wine so anyone that says it's expensive is just making an excuse not to change their life
5 stars all the way from me and Thank You
February 2, 2021
Reply from Lipotrim Ireland
Thank you Aileen for this honest review of the Lipotrim diet programme and truly well done with your weight loss success.
After initial issues around Brexit
After initial issues around Brexit. The personal worked really hard to resolve. Top Marks
January 27, 2021
Reply from Lipotrim Ireland
Thank you Eamonn for your review and patience through the Brexit transition.
We did work hard and are pleased to say the initial issues experienced by Customs seem to have been resolved.
It is our intention to closely monitor the situation still so we ask anyone with even the smallest issue with their delivery to contact us on 015255636. We are here to support you.
Reply from Lipotrim Ireland
Thank you Morgan, we are here to support your weight management - helpline 015255636
Reply from Lipotrim Ireland
Thank you Geraldine, we work hard to deliver on all these points, so it is superb to get this feedback. Thank you and we are here to support you.
Worked well and lost 10kg easily
Worked well and lost 10kg easily - no difficulties!
Now to keep the weight off!
December 14, 2020
Reply from Lipotrim Ireland
Thank you for the 5 star diet review and it is superb to hear of your 10kg weight loss using Lipotrim. Truly, well done. You must be feeling such a benefit from this medically significant weight loss.
Make sure you check out our Maintenance Programme.
We are here to support you.
Reply from Lipotrim Ireland
Thank you Ann Marie - we are here to support you
I have only completed a week but I’ve…
I have only completed a week but I’ve lost half a stone. They are very quick to respond to my emails and very pleasant and helpful to deal with.
November 15, 2020
Reply from Lipotrim Ireland
Thank you JM for the great review and well done on the weight loss so far. We are here to support you.
Second time ordering from lipotrim and…
Second time ordering from lipotrim and as before excellent service
October 13, 2020
Reply from Lipotrim Ireland
Thank you Mary for the 5 star Lipotrim diet review - we are pleased to hear our high service level is appreciated and are here to support you.
excellent service / delivered to…
excellent service / delivered to Ireland within 3 days
September 28, 2020
Unprompted review
Reply from Lipotrim Ireland
Thank you Yvonne for the 5 star Lipotrim diet review. It is very much appreciated and we are here to support you.
Its really working,i trying 4time now…
Its really working,i trying 4time now and its help for me loose the weiht.
September 18, 2020
Unprompted review
Reply from Lipotrim Ireland
Thank you Kristina for the 5 star Lipotrim diet review
The service was excellent
The service was excellent, many thanks to the team members
September 1, 2020
Unprompted review
Reply from Lipotrim Ireland
Thank you ever so much Grace for the 5 star review. We will pass this message to our team. Best wishes and here to support you.
The best diet programme I ever tried
The best diet programme I ever tried! 🥰 In 7 weeks I lost 19 kg, happy days! :)
August 30, 2020
Unprompted review
Reply from Lipotrim Ireland
Thank you for the amazing review Gunita and what a superb weight loss. We are here to support you.
Prompt delivery
August 23, 2020
Unprompted review
Reply from Lipotrim Ireland
Thank you Pauline for the 5 star review - we work hard to offer a quick and accurate service.
Ordered on a Friday
Ordered on a Friday, I had a number of issues with the web order, Irish customers pay more for the product and it’s now the following Wednesday and no sign of the product
August 19, 2020
Unprompted review
Reply from Lipotrim Ireland
We are sorry to hear of your issues through this Trustpilot review and that you have felt our service was lacking.
Since we do not monitor Trustpilot as routinely as our emails and helplines, we do not recommend this for the resolving of issues. We are here to support you through our Lipotrim Ireland helpline 015255636, social media channels, website or email addresses.
To answer your issues:
1. Ordered on a Friday – your order was placed at 5pm on a Friday and as per our working week and T&Cs, all orders placed after 3pm are dispatched the next working day. Your parcel was therefore dispatched on the following Monday as expected.
2. I had a number of issues with the web order – we are really sorry to hear there were difficulties placing the order. We are unaware of any issues with the website. It would really help us and other customers if you could elaborate so we can investigate any issues you have encountered.
3. Irish customers pay more for the product – the price has been the same for a number of years now without an increase. We attempt to keep a stable price across all of our regions. There is naturally a slight difference in price across the different countries we operate in, as is the case with a vast majority of businesses.
4. and it’s now the following Wednesday and no sign of the product – we use FedEx who who attempt to deliver in 1 to 3 working days. Friday post-3pm orders are therefore likely to arrive on the following Tuesday, Wednesday or Thursday.
We supply FedEx with each customers contact details so they can keep the purchaser updated throughout their processing of the parcel. It is unusual to therefore hear there is no sign of a parcel. We will look into their notification processes.
Please be mindful that unfortunately the pandemic has caused a minority of parcels to be slightly delayed (through FedEx delivery issues and not our dispatch times which have been unaffected).
All of our customers and their orders are highly valued.
We also appreciate feedback so we can respond to queries etc to the benefit of others as we have done here.
Best wishes and here to support you
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