Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was very easy on line and the stainless steel splash back arrived expertly packed and in excellent condition. It fits the wall behind my cooker perfectly and looks fantastic. I am very please... See more
Company replied
It's always a lottery dealing with a Company for the first time and when my order didn't turn up on time I felt a bit anxious. However, after an email querying my non- delivery I had a reply saying i... See more
Company replied
There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more
Company replied
Company details
Written by the company
Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road Bramshall, ST14 8TD, Uttoxeter , United Kingdom
- 01889 598630
- sales@ironmongerynow.co.uk
- ironmongerynow.co.uk
4.5
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful feedback, we are so pleased to hear you would recommend us and our product!
Kind regards,
The Ironmongery Now Team
Good product advice info on delivery…
Good product advice info on delivery could have been better
February 7, 2025
Reply from Ironmongery Now
Hi There,
Thank you for your review of our product and we are so glad you are happy with it. We are sorry to hear you could have received better information in regards to delivery. We will pass on the feedback to the relevant department.
Kind regards,
The Ironmongery Now Team
Happy with stainless steel Chopping…
Happy with stainless steel Chopping Board and the size. Good customer service. Although informed by company of posting,DHL only tell you on the actual day and time it arrives even when you check early so it is luck if you happen to be home!
February 3, 2025
Reply from Ironmongery Now
Hi There,
Thank you for your lovely review. I'm pleased to hear our customer service has been good during your customer journey with us.
Kind regards,
The Ironmongery Now Team
My purchase was first clad lovely…
My purchase was first clad lovely weighty curtain tie back hooks item was not in stock but I was kept informed of their journey
Which is impressed me would definitely use this company again and would recommend
100%
January 16, 2025
Reply from Ironmongery Now
Hi There,
Thanks so much for your lovely review. I'm pleased to hear you are happy with our customer service keeping you updated in regards to the stock of your order.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thank you for your wonderful feedback. We are pleased to hear that your order was exactly what you needed and arrived quickly.
Kind regards,
The Ironmongery Now Team
Great product
Great product. Nice and safely packaged and delivered. Very good sturdy quality and nicely cut to size. Fits perfectly. I would recommend.
December 31, 2024
Reply from Ironmongery Now
Hi There,
Thank you so much for your positive feedback! We are so pleased to hear that your order has arrived as described and you are happy with it!
Kind regards,
The Ironmongery Now Team
My order never arrived and
My order never arrived and
Phone doesn’t work
January 1, 2025
Unprompted review
Reply from Ironmongery Now
Hi there, I'm sorry to hear that your order hasn't arrived. Please could you kindly drop us an email to sales@ironmongerynow.co.uk and we can look into this for you?
Reply from Ironmongery Now
Thank you so much for your positive feedback!
Kind regards,
The Ironmongery Now Team
Unsatisfactory service…
Tried to cancel the order 10 mins after placing, but they sent them anyway.
December 26, 2024
Reply from Ironmongery Now
Hi there, thanks for your feedback. Unfortunately as your order was placed on a bank holiday, your cancellation message was not picked up by our customer service team - apologies for this. Please feel free to return to us for a refund if unwanted.
Easy website to navigate
Easy website to navigate, easy to order, delivered as stated
November 25, 2024
Reply from Ironmongery Now
Hi There, Thanks so much for the positive feedback!
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback!
Kind regards,
The Ironmongery Now Team
Good quality splashback
Great product and price, ver quick delivery, highly recommend
November 6, 2024
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! So glad to hear you would recommend this product and our company.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! Glad to hear the product was as expected and you received great service.
Kind regards,
The Ironmongery Now Team
I The good guys needed help in getting my purchase…
I needed help in getting my purchase fitted, great support.
November 10, 2024
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! I'm pleased to hear that we were able to help you with advice in fitting your order.
Kind regards,
The Ironmongery Now Team
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback!
Kind regards,
The Ironmongery Now Team
Signs arrived on time and were as described
Perish arrived on time and were a described
October 25, 2024
Reply from Ironmongery Now
Hi There,
Thanks so much for your positive feedback! I'm pleased to hear your order arrived on time and was as you expected.
Kind regards,
The Ironmongery Now Team
Prompt and quick delivery
Prompt and quick delivery. Sadly the shaft on the keys are too wide to fit the lock I needed them to fit so will need to find alternative
October 12, 2024
Product as described
Product as described, efficient delivery. Prompt customer service.
September 29, 2024
I was sent the wrong product
I was sent the wrong product, I ordered screw down fixings and have been sent Victorian door knobs.
September 29, 2024
Reply from Ironmongery Now
Hi There,
We were sorry to be informed that you had been sent the incorrect order and the inconvenience this caused you. We refunded your order on 7th October once we were notified of the issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.