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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the products for their excellent quality and value, often noting that items are exactly as described and look fantastic. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the useful information provided on the website. Reviewers also consistently commend the prompt and efficient delivery service, with items arriving quickly and expertly packed. The overall service is described as amazing, with many expressing their intent to order again due to the positive experience. However, some customers experienced issues with delivery, citing delays or parcels being lost by couriers, which sometimes led to projects being impacted. A few other people also felt that the product quality was not as high as expected or that incorrect items, such as wrong sizes or missing components, were initially sent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, often noting that items are as described... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and speedy... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of items... See more

Order

Customers consistently note positive experiences with order, highlighting ease of ordering and efficient... See more

Service

People report positive experiences with service, with many describing it as brilliant and amazing, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy on line and the stainless steel splash back arrived expertly packed and in excellent condition. It fits the wall behind my cooker perfectly and looks fantastic. I am very please... See more

Company replied

Rated 5 out of 5 stars

It's always a lottery dealing with a Company for the first time and when my order didn't turn up on time I felt a bit anxious. However, after an email querying my non- delivery I had a reply saying i... See more

Company replied

Rated 5 out of 5 stars

There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more

Company replied


Company details

  1. Kitchen Furniture Store

Written by the company

Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was sent the wrong product

I was sent the wrong product, I ordered screw down fixings and have been sent Victorian door knobs.

September 29, 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
We were sorry to be informed that you had been sent the incorrect order and the inconvenience this caused you. We refunded your order on 7th October once we were notified of the issue.

Rated 5 out of 5 stars

Great Tape

The order arrived quickly. The tape itself is really good value and does the job perfectly.

September 29, 2024
Rated 1 out of 5 stars

Never received my purchase

Bought a new lock it said 1-2 days delivery I've been waiting 8 days and still nothing

September 25, 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
We apologise that your order was lost in transit and the inconvenience that has caused you. We refunded your order on 4th October once we had been notified that your order had not arrived.

Rated 5 out of 5 stars

Excellent service

Although the first doorbell button supplied proved faulty, this was immediately replaced without quibble and now works perfectly. Very happy with the service.

August 26, 2024
Rated 5 out of 5 stars

Brilliant Customer Service

I only required 6 door latch dust covers , however the customer service I recieved was outstanding. I emailed a question on the dimensions, I received a response immediately, I ordered on line however I omitted my house number, I received a phone call requesting the number and my order was delivered the following day.The product was as required, would use again .Thank you Meg for your excellent service .

August 27, 2024
Rated 1 out of 5 stars

No stock despite being able to process…

No stock despite being able to process order via website

July 29, 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, we are sorry that we ran out of stock as you placed your order with us. Unfortunately, we had 2 orders come through at the same time and this meant we did not have enough stock for both orders. The products ordered are no longer available to order on our website. We are sorry for any inconvenience this has caused you.

Rated 5 out of 5 stars

Stainless steel worktop/protector

Great product, looks fabulous in my kitchen and very reasonably priced. The company couldn't have been more helpful, immediately responded to emails and sorted delivery issues for me. Will definitely go back to Ironmongery Now for other products as needed.

August 1, 2024
Rated 1 out of 5 stars

Items still not delivered

Items still not delivered

July 2, 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thank you for your feedback to let us know you are having an issue with your order. It looks like we haven't had an email from you to query this issue, could you please send us an email with your order information so that we can look in to this for you asap!

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