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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the products for their excellent quality and value, often noting that items are exactly as described and look fantastic. The ordering process is frequently highlighted as easy and straightforward, with many appreciating the useful information provided on the website. Reviewers also consistently commend the prompt and efficient delivery service, with items arriving quickly and expertly packed. The overall service is described as amazing, with many expressing their intent to order again due to the positive experience. However, some customers experienced issues with delivery, citing delays or parcels being lost by couriers, which sometimes led to projects being impacted. A few other people also felt that the product quality was not as high as expected or that incorrect items, such as wrong sizes or missing components, were initially sent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, often noting that items are as described... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and speedy... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of items... See more

Order

Customers consistently note positive experiences with order, highlighting ease of ordering and efficient... See more

Service

People report positive experiences with service, with many describing it as brilliant and amazing, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy on line and the stainless steel splash back arrived expertly packed and in excellent condition. It fits the wall behind my cooker perfectly and looks fantastic. I am very please... See more

Company replied

Rated 5 out of 5 stars

It's always a lottery dealing with a Company for the first time and when my order didn't turn up on time I felt a bit anxious. However, after an email querying my non- delivery I had a reply saying i... See more

Company replied

Rated 5 out of 5 stars

There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more

Company replied


Company details

  1. Kitchen Furniture Store

Written by the company

Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

145 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I have emailed twice asking for…

I have emailed twice asking for assistance with a purchase, and to date have had no response

January 28, 2024
Ironmongery Now logo

Reply from Ironmongery Now

Hi there, thanks for your feedback. I'm afraid we haven't received an email from you, please pop an email over to sales@ironmongerynow.co.uk and we will happily be able to assist you.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Meg responded to my initial email regarding bespoke cutting service for a splash-back.

Ordered on Friday afternoon, received on the Saturday morning! Would highly recommend Ironmongery for their customer service, manner and prompt delivery!

December 8, 2023
Rated 5 out of 5 stars

Great product at a great price and excellent customer service

Great product at a great price. Fast delivery and excellent customer service at all stages. Would definitely use this company again. Big plus for me was being able to communicate with a human being when I needed help. Superb customer support and thank you Meg for your fast and efficient communications.

December 3, 2023
Rated 5 out of 5 stars

Excellent stuff - again

Once again, excellent goods and service from this company. Decided to extend the stainless steel splashback and had already bought some from them before and had been impressed with the quality

November 27, 2023
Rated 5 out of 5 stars

Excellent item, would highly recommend!

These door stops were exactly what I was looking for, small, discreet, blending in with my decor and actually doing a good job even on some of my very heavy ( some with glass ) interior fire doors. It’ll be interesting to see how they hold up but they’re just there as a buffer so as not to knock my walls and paintwork etc. They arrived super quick from the company and were a very good price compared with some others. I’d recommend & purchase again.

April 30, 2023

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