iStore Reviews 632

I went to Apple istore in Woking center after been advised by Apple support on line regarding buying a new IPad and trade the old one ; my IPad is Generation9 capacity 256GB ,10 inches, in immaculate conditions,not a single scratch, once we arrived at the shop one of the workers tried to help us …so we spoken and explained what we were looking, trade the IPad and buy a new one, so we were told to wait until the iPad will be inspect and confirmed the actual trade value; after few minutes he came back saying sorry but we can’t take this iPad as it’s damaged????? As shock me and my wife we were absolutely surprised and speechless! The iPad was immaculate condition 100% always looked after properly very carefully….now it’s only question to be fair and honest….certainly we do not expect to trade a IPad that is damaged the screen for £120 Apple valuation, but our words against their words at the end who’s to trust ? The end of the story was that we bought another new IPad from £329 and regarding the trade of the old one after spoken with the manager called Freddie we had been offer the option to wait around 15/20 minutes to locate the recording and see exactly what’s happened during that time they took the iPad at the back of the shop for inspect the condition, I said I had to go I couldn’t wait any longer, so was not necessary in that moment….but once back home I cannot stop thinking about all this happened and every time me and my wife starting talk over and over again we realised that the worker who took the iPad for inspection must have had some kind of accident in some way during taking out the iPad from the tight cover case…and accidentally had a scratch line expanded all throughout the top and consequently was cracking in different parts!!! Today I called the shop and asking to speak with manager, a lady called Sam ( second manager) answered and said the Freddie was off , explained all the story to her and she’s promised to get in touch later after viewing the recording and let me have the update of what happened; we will see…..we will wait to have a answer about it and surprisingly a Company like Apple we expect a proper respectful reply …but sometimes not everyone use it, G.S.&C.H.

Complete crap!! My husband took a day off work to drive to nearest repair centre - 45 minutes away - take my iPad in and was told to wait in the town & they’ll ring him when ready. They didn’t. Brought home several hours later. That was Friday. Just over a week later yesterday (Monday) afternoon it had stopped again and wouldn’t accept my password!!! It had worked for less than 10 days!!

They’re suggestion was that I ask my husband to take another day off work to bring it in again!!!!

On the positive, polite staff…. And gave me the Apple helpline number

Very helpful team assisted me in making the right choice of MacBook for me.

Great service, the representative was extremely helpful and knowledgeable and helped me in choosing the best product. It wasn’t in stock but ordered it for me and true to his word was ready for collection on Wednesday.

A big THANKYOU to Ross, Sam, Barrie and Leyland for helping me through the process of replacing and setting up my new iPhone. My previous iphone was “swiped” when I was shopping, a horrid experience and the guys in the iPhone shop were so helpful, patient and supportive. I’m in my 70’s and do my best to keep up with technology but I do sometimes need things explained more than once! It’s great to have a phone again and to know that I can call into the shop if I need anymore help is very reassuring.

We had exceptional service for what was a very stressful time with a broken /smashed phone. All options seemed impossible to recover but with help from Tech team we were able to recover. No force to buy replacement, however we bought a new phone .

Before purchase I rang the shop- the call was answered straight away and all questions answered.
I ordered online - the phone arrived in a week and the staff in the shop were extremely helpful, transferred all the data and handed back my fully functioning new phone. Couldn’t have been easier.

I came into the Ipswich store in town today, I was served by a fantastic guy called Dan I explained what I was looking for he told me all the different options available. I chose the one I wanted, when I said I wanted screen protector he put that on and also transferred everything over to my new iPhone. Excellent service thank you

Ipswich IStore

Very disappointing. Booked an appointment a week in advance. Got three reminders including the day before. Got there for my 9am appointment after driving 45 minutes and was told my battery was out of stock. They had used the last one the day before. No communication, no cancellation even though they knew I was coming for a iPhone 13 Pro battery replacement. Not only did I waste 2 hours of my Saturday, I wasted fuel and parking money. Would not recommend, completely incompetent. Avoid!

Quick service

Regarding Colchester iStore…

Summary: The Colchester iStore messed up, resulting in financial loss, wasted time, stress and labor on my part, and incurring damage to my credit rating. The store has taken no accountability for this, and refused to offer anything to make up for the nightmare they caused, despite none of it being my fault.

Apple is a premium product and should come with premium service, which should include compensation if an error is made which causes a situation like I’ve detailed below. I spoke to the store extensively before posting this review, because it’s a last resort for me to do a negative review.

Further details:
Went in to buy a phone on finance 25/02/26.

During the process I was instructed to log out of my Apple ID on my old phone and erase everything.

The staff member then instructed me to do the finance part on my phone, which required use of my phone number, email and banking app, which I had just deleted all access to. I hadn’t questioned this as previously they would sort this out on their computer and followed the instructions.

I was then unable to do the finance agreement, so I was advised to get my laptop from home. I rode my bike all the way home and then returned with the laptop so that I could access an email link. This failed because I then needed access to my phone for the next steps anyway, which I was unable to access or re-instate. Again, I couldn’t have known this, but they should have before sending me to do this. If I hadn’t have happened to have an old iPod Touch at home, I would have had to do a full account reset, which would have taken up to 10 days. It was very distressing being faced with this prospect while I scrambled to sort it out

I had to go home and spend hours getting access to my phone and installing everything again to get back to square one.

I returned the next day with it all working again, but this time the finance agreement with Klarna approved me, but then wouldn’t work when I came to link it to my bank using the banking app because I’d had to reinstall my banking app due to the mess up and it wouldn’t let me do that for 4 days after re-install. I then ran to the bank and spent ages in there getting that aspect sorted out before returning to the store. This time I was rejected by Klarna, presumably because of all the messing around. I will add that I have NEVER been refused credit and have always looked after my credit rating, but now I have a blot on my credit history.

I then moved money from my ISA to pay for the phone upfront, so will lose interest I would have otherwise made on that money.

This experience has been incredibly stressful, frustrating financially damaging, and time consuming. This is compounded by the complete lack of accountability from the store and refusal to compensate me in any way whatsoever. I’d gone to buy a phone and ended up with my own phone bricked, no access to anything and was only spared another 10 days of that due to luck and effort on my part.

Picked up in store. On time.Good service

I visited the Cheltenham istore on saturday 14th Feb with a faulty set of airpod 2 pro's and charging case. After chatting with Joost the store manager he quickly booked them in for a service as the fault needed a technician to fix it. 3 days later i received a pleasant call from Joost again saying my pods have been sorted under their 12 month guarantee period. He remembered who I was which is always a big plus in my book! I could not fault the service or attention received from the store or the manager. very happy apple customer!

Visited the iStore rushden lakes on the 16th feb 26, we we greeted by Toyah and recieved not only exceptional customer service but a honest review on what laptop was better suited for us walked through accessories and explained thoroughly how Apple protect works - without her help we would of purchased the wrong laptop so thank you toyah

It’s amazing service

Fast and great service

Everything great

Excellent service would love to again