iStore Reviews 632

Excellent service. Super quick delivery. And 0% interest purchase. What else do you need?
Thanks

Very good I liked

Great experience in every respect - and a great price too! Ordering process was very straightforward and communication was very good.
I would happily use this company again. Highly recommended.

After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the problem was not resolved. Visited the iStore in Guildford Mon morning, and was greeting by Ollie. In a short period of time, Ollie had resolved the problem on both IPads. Ollie is a very knowledgeable, helpful young man. He offered reassurance, and resolved the problem quickly. He is without doubt a wonderful asset to the Team @ iStore. Thank you Ollie.

Very helpful and flexible service with good options.
Delivery quick and reliable.

Thank you very much !

I booked a 40 minute slot for my iPhone 14 to have battery replaced and was given the price also online. When I attended I was told I would have to allow 2 to 3 hours for replacement which had been made clear at booking. The assistant told me they were a franchise so couldn’t control the information online. Also that it is a complicated job taking it apart as the phones are not designed to do that. Also that there was no guarantee of time frame to service the phone as it all depends when the technicians become free from their previous job. More of this info should have been available online. Istore at Rushden Lakes Northants.

Great service from Melisa in the iStore Strand today. I have a feeling the services might be pricey, but I felt in good hands.

Sam at the Woking Store reassured me that I didn’t need a replacement screen as it was only my screen protector that had cracked. So I was lucky enough just to need a new screen protector! Great service and same day appointment! It’s located in the Peacock Centre Woking.

Helpful and knowledgeable staff helping me to make the right decision before my purchase.

My review is specifically for I store Tunbridge Wells Kent.
The staff team are second to none. Absolutely outstanding. I was supported from the moment I walked in store. Nothing to do with if I was spending lots of money.
I had a fairly serious issue with my I phone. Harry the in store tech was fantastic. He was kind and saw I was very upset and distressed. He talked through how he could help and reassured me he could solve the issue. Big shout out to Harry. You truly were my angel friend who helped more than words can say. Thank you.

Freddie was absolutely fantastic. He was very patient, friendly and incredibly helpful. IStore in Woking is fantastic and they have a fantastic team. Well done guys!

My wife said her Apple Watch wasn’t charging in Istore (Woking), they checked it and said the cable was faulty, she had the receipt and explained it was purchased just over a year ago, they said it would take a week to return. I asked if I could purchase a new one and when the replacement came get a refund they refused and said if we were in an apple shop they might replace it immediately but they couldn’t, we then left and contacted apple, they said it was only covered for a year. Although Woking guarantee for 2 years I cannot believe their customer service is such that they expect you to travel twice and be without your watch for a week just to cover a £29 cable. We returned a bought one but left deflated never to return.

Everything was clear and transparent in the purchase. Access to first-class smart products and installment purchases are a very high point for the customer.

Ordered an Apple Watch, order was fine and got it quickly

Visited the istore rushden lakes today (13.12.25)
Received a lovely warm welcome on entry and great service from Charlie who took time to explain the various Watch strap options and then kindly fitted my new strap.
Great customer service that I thought deserved a shout out,
Will definitely visit again

Excellent customer experience. Great deal

Being elderly and not overly proficient with computers, we needed some help with our equipment.
Speaking to some friends, they both recommended we visit the IStore in Hereford.
We ‘phoned the IStore to see whether we needed to make an appointment. A very helpful young man advised that we didn’t need an appointment and that we should just go along.
Go along we did and we received the most helpful, polite and considerate assistance. Nothing was too much trouble. We left the IStore truly delighted.
Thank you so very, very much to Nathan.
We have to say that other people came into the IStore in Hereford whilst we were there and they received equal attention from other members of staff.
Truly exceptional service at the IStore in Hereford. We were and remain most grateful.