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Rated 1 out of 5 stars

This company is a fraud. Be aware. They will set you up with a provider, however, they will bill your credit card months later with no warning. I used a provider to help with my website and paid him $... See more

Rated 5 out of 5 stars

I initially worked with freelancers on Fiverr but decided to try ithire.com. I'm glad I made the switch! I hired Ida to help with a financial model and AI consultation. She did a fantastic jo... See more

Rated 1 out of 5 stars

Suspicious platform! We were contacted by a freelancer on Upwork who redirected us to Ithire, never carrying out the work, in fact the platform recommends enabling automatic payments, so in pr... See more

Rated 1 out of 5 stars

I used IThire two years ago, this week i got charged 5k€ although there was no work logged by previous projects. I think they got hacked and security seems to be an issue. Customers service reacted... See more

Company details


Contact info

  • 2810 N Church St, 19802, Wilmington, United States

  • ithire.com

3.0

Average

TrustScore 3 out of 5

140 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Unparalleled Design Expertise

Unparalleled Design Expertise: My Experience with Aleksandr Belyakov

Initially apprehensive about using ItHire and engaging Aleksandr Belyakov as a designer, I soon discovered that my concerns were unfounded. The apprehension stemmed from the unpredictability inherent in design work – it’s often a gamble, and a misstep can derail an entire project.

However, my collaboration with Aleksandr was nothing short of exceptional. He had the unique ability to take a mere concept I had envisioned and transform it into a concrete, impressive reality. What truly set Aleksandr apart was his skill in infusing his creative flair into the project while thoroughly honoring and incorporating my suggestions and ideas. This balance of originality and collaboration is a rarity, and Aleksandr navigated this with ease and finesse.

The end result was not just satisfying to me, but it also garnered acclaim from all who witnessed it. This experience solidifies my confidence in both ItHire and Aleksandr Belyakov’s design expertise, making me recommend them with absolute confidence and zero reservations.

November 1, 2023
Rated 1 out of 5 stars

It’s a scam platform

It’s a scam platform. I hired a developer but was a really bad experience since she didn’t deliver anything for weeks so I canceled the project. Then months later IThire tried to charge my card 2 times, with 1200$ then 200$, out of nowhere. Fortunately I had no money on the card that I had on file. I reached out to customer service to ask to remove my card but without any success, they completely ignored me. Now I don’t feel safe using that card anymore so I had to block it and order a new one. Total scammers and it’s outrageous that they dare to conduct business this way…

November 28, 2023
Rated 1 out of 5 stars

Their customer support is subpar

Their customer support is subpar. I strongly advise against using this platform. They send emails about charges on Friday after hours, which often go unnoticed for a couple of days due to the weekend. My attempts to contact their customer support team through live chat proved unfruitful as the chat remained unresponsive for over an hour with no reply. While I cannot generalize about all freelancers, my experience unfortunately turned out to be a waste of time. If you can, I strongly recommend avoiding this platform to save yourself the hassle.
Update: A customer service representative contacted me via email. I'm unsure why they have a live chat box if they're not able to address and resolve issues promptly. Unfortunately, my problem wasn't fixed at all. It seems that this platform may not thoroughly verify the real identity of freelancers. The freelancer I dealt with, KARA OMER, turned out to be a scam. Even though that might not be her real name, it raises concerns about the potential presence of multiple accounts like this. I advise people to exercise caution and be careful when dealing with freelancers on this platform.

October 31, 2023
Rated 5 out of 5 stars

Exceeded My Expectations

I recently embarked on a web development journey with Kathy Postma via the ITHire platform, and I am beyond impressed with the outcome. Kathy designed an incredible website, infusing it with captivating 3D animations that truly brought my vision to life. Over the span of 12 weeks, we collaborated seamlessly, culminating in a $9,600 investment in my website — an investment that has already proven invaluable for my business.

Kathy's skill set, professionalism, and dedication made the entire process smooth and enjoyable. Her outstanding work, combined with the support of the ITHire team, has left me immensely satisfied. If you're looking for top-tier web development services, I wholeheartedly recommend Kathy Postma and ITHire.

September 23, 2023
Rated 1 out of 5 stars

Absolute Scam

Got asked by a freelance developer to hire them through this site after an initial conversation. Not thinking much of it I agreed. Firstly the developer was not a developer by any means and had absolutely no idea how to solve the issue on the site so I cancelled the contract (my basic knowledge of coding working as a digital marketer far surpassed hers). Secondly they charged over $1000 weeks later for no apparent reason? We got the money back thankfully but others please NEVER use this company.

July 13, 2023
IThire logo

Reply from IThire

Dear Ellma Magos,

Firstly, I would like to sincerely apologize for the experience you had with our platform. It deeply saddens us to hear that you felt this way and we genuinely regret that our services did not meet your expectations.

We strive to ensure that every freelancer on our platform is qualified and meets high standards. However, it seems there was a lapse in this instance with the developer you were associated with. We appreciate your feedback in this regard and promise to investigate further.

In light of the unexpected charge you mentioned, let me explain our payment system:

1. Time Tracking: Our payment system for freelancers is designed around the Time Tracker, which ensures timely and reliable payment based on tracked hours.
2. Escrow Holding: Payments are held securely in Escrow for a week, granting clients the opportunity to review the freelancer's work.
3. Release of Funds: Once the week concludes, the funds are released to the freelancer. We emphasize the importance of clients staying connected with freelancers to ensure the work quality, something that is beyond the direct control of the Ithire platform.
4. Dispute Resolution: If there are disagreements over tracked hours, we recommend initiating a conversation with the freelancer. If this doesn't yield a resolution, you can open a dispute within 5 business days post-invoice receipt. Our team will then review the matter and make a decision, given that the charged amount remains in Escrow for those 5 days.

Lastly, we reached out for more information to address your concern comprehensively, but unfortunately did not receive a response. This made it challenging for us to identify the specifics of the issue you faced.

Once again, our apologies for the inconvenience. Your feedback is invaluable and will guide our efforts to refine and enhance our services. We're open to further discussions and are committed to ensuring your satisfaction. Please reach out whenever you feel ready.

Warm regards,
Melissa

Rated 5 out of 5 stars

I want to give a 5-star review to the…

I want to give a 5-star review to the Ithire Platform.

I first learned about Ithire from LinkedIn when Anna Cadet reached out to me, offering her services as a Shopify developer. Since then, I have hired 7 developers for my agency through Ithire.

I am very pleased with the developers; they all are working perfectly, including the designers. When I couldn't find a Lua developer, I reached out to Ithire support, and they connected me with Vicente Castro. He is a great Lua developer and has completed all my tasks to satisfaction.

I highly recommend Ithire for their professionalism and quality of service.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

I recently hired Chloe from ithire as a…

I recently hired Chloe from ithire as a Shopify developer for my project, and the experience was truly awesome! We worked together for 10 weeks, and she finished the project flawlessly. Now my online shop is live, and I am already selling products to hundreds of online clients. Thank you, Chloe, and the ithire team for making my Shopify journey a success! Highly recommended! 👍

June 1, 2023
Rated 5 out of 5 stars

Outstanding Service from Anastasia Melnyk and ITHire Platform

I am delighted with the service rendered by Anastasia Melnyk, an exceptional Shopify developer, and the ITHire platform. Anastasia's stellar work, alongside the exceptional support from ITHire, has left a lasting impression.

Anastasia showcased commendable Shopify expertise, consistently delivering high-quality results. Her unwavering dedication and superb communication skills have exceeded my expectations. Her ability to handle complex problems with meticulous attention to detail was truly impressive.

Meanwhile, ITHire's provision of a free project manager was immensely beneficial, making my busy schedule manageable. The platform's intuitiveness, reliability, and efficient workflow made for a stress-free experience.

In summary, I wholeheartedly recommend Anastasia for her superb development skills and ITHire for their outstanding platform and services

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

It’s a scam platform

It’s a scam platform! Beware! They’ve tried billing my paypal for 2500$ and 1250$ in automatic payment setup, and have setup the payment to be processed 1 day after they have set this up. They’ve set it up on saturday so I wouldn’t see it until monday and the payment would have been processed. Very risky! Do not ever register!

Edit: They have tried contacting me and scaring me that they would pursue legal action to remove this review, because it is "not truthful". I wish there was a way to shut down a site based on public vote, because this one truly deserves to be shutdown.

June 11, 2023
IThire logo

Reply from IThire

Dear Artur Byambadorj,

I'm sincerely sorry to hear about the difficulties you've encountered. As the Head of Customer Happiness at ITHire, I assure you that we take these concerns very seriously.

Upon investigating your case, it appears there may be a misunderstanding. According to our records, we haven't initiated any charges to your PayPal account related to our platform. It's possible that the notifications you received from PayPal may be linked to another service or product. I can understand how this could be alarming and confusing.

While ITHire is not directly connected with the issues you've faced, I'd still like to help wherever possible. I recommend that you reach out to PayPal customer service directly to obtain more details about the mentioned charges. They should be able to clarify the origin and purpose of these charges and help you resolve any potential issues.

As for your update, we would never intimidate our customers or pressure them to remove their reviews. We believe in the importance of honest feedback, whether it is positive or negative. I apologize if any of our previous communications gave you a different impression.

We highly value your feedback and strive to use it to continually improve our services. Should you need any further assistance or have any additional concerns, please do not hesitate to reach out.

Best Regards,
Head of Customer Happiness, ITHire

Rated 5 out of 5 stars

user-friendly interface

Ithire boasts a user-friendly interface that makes navigation and project management a breeze. From creating a profile to submitting proposals and managing contracts, the platform is intuitively designed to streamline the entire freelance workflow. Even for newcomers, Ithire's interface is easy to grasp, allowing freelancers to focus on their work rather than getting lost in complicated processes.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

The best platform

This is the best website with bright minds that connects clients and freelancers. They deliver with high standards and transparency throughout the process.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

As a freelancer

As a freelancer, I appreciate how easy it is to create a profile and showcase my skills. The platform's user-friendly interface also makes it a breeze to find and apply for jobs that match my expertise.

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

Scam platform with scam freelancers

Like others here, I've been charged for absolutely no reason: $1800 out of no where. Long after I have completed my freelancer contracts. On top of that, both freelancers I hired through IT Hire were horrendously bad, did not respond to messages, and charged me for work they never did.

Take your work to a more reputable platform.

April 20, 2023
Rated 1 out of 5 stars

Designer did not deliver - I was charged for nothing

Hired a web designer through ITHire. The designer did not deliver the product and IT Hire transferred the payment to the designer without my approval. Now I have no website and was charged $3500 for it. Horrible company! Do not use!

April 20, 2023
Unprompted review
IThire logo

Reply from IThire

Dea Amy,

We apologize for any inconvenience caused by the web designer you hired through ITHire. We understand that you were disappointed with the service and the outcome of the project.

After receiving your complaint, our team has investigated the issue thoroughly as we take such matters very seriously and have taken several steps to resolve the issue.

Firstly, we refunded fully the disputed amount of your payment from our system as well as initiated 2 phase refunds. Secondly, we reached out to the freelancer and negotiated a solution where the latter agreed to complete the work for free. We did everything in our power to resolve this matter in a satisfactory manner for you.

We take pride in our commitment to providing high-quality services to our clients, and we are sorry that we were not able to meet your expectations in this instance.

Please know that we value each feedback!

Thank you for your understanding and for giving us the opportunity to address your concerns.

Best regards,
Ithire

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