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See what reviewers are saying

Rated 1 out of 5 stars

This company is a fraud. Be aware. They will set you up with a provider, however, they will bill your credit card months later with no warning. I used a provider to help with my website and paid him $... See more

Rated 5 out of 5 stars

I initially worked with freelancers on Fiverr but decided to try ithire.com. I'm glad I made the switch! I hired Ida to help with a financial model and AI consultation. She did a fantastic jo... See more

Rated 1 out of 5 stars

Suspicious platform! We were contacted by a freelancer on Upwork who redirected us to Ithire, never carrying out the work, in fact the platform recommends enabling automatic payments, so in pr... See more

Rated 1 out of 5 stars

I used IThire two years ago, this week i got charged 5k€ although there was no work logged by previous projects. I think they got hacked and security seems to be an issue. Customers service reacted... See more

Company details


Contact info

  • 2810 N Church St, 19802, Wilmington, United States

  • ithire.com

3.0

Average

TrustScore 3 out of 5

140 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been freelancing on ithire for…

I have been freelancing on ithire for some time now, and I wanted to share my thoughts about the platform. Overall, I've had a positive experience and would like to highlight some of the key aspects that have made my journey a successful one.

Pros:

1. Abundance of Opportunities: ithire consistently provides a wide range of exciting projects to choose from, ensuring that I can always find work that aligns with my skills and interests.
2. Supportive Project Managers: The platform's project managers have been instrumental in helping me navigate through various projects. They provide valuable guidance and assistance, ensuring a smooth workflow and successful project completion.

Cons:

1.Rigorous Interview Process: Although I understand the necessity of a thorough screening process, I found the interviews to be quite challenging. However, once I passed them, I gained access to quality projects that were well worth the effort.
2.Client Satisfaction: On rare occasions, clients may be unsatisfied with the work delivered. In such cases, freelancers may need to put in extra hours without the tracker to ensure their satisfaction. While this can be frustrating, it's important to remember that keeping clients happy is a crucial part of a successful freelance career.

Despite the challenges, my experience on ithire has been largely positive, and I look forward to continuing my journey as a freelancer on the platform.

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Tried Scamming me for over £3000

Joined this company some months back and started to hire one of their coders, but it was clear from the start she was just after my offering her more money. Cancelled the project. 3 months later Barclays stopped them from trying to take over £3000 out of my account. I would completely ignore all the positive comment
offered by others who have given amazing reviews.

April 25, 2023
Unprompted review
Rated 1 out of 5 stars

I have Hired Lara Braun from IThire

I have Hired Lara Braun from IThire, it was a nightmare. i lost my 1000€ and my project never made correctly. the start budget was 800€. Never work with Lara Braun.

April 4, 2023
Unprompted review
IThire logo

Reply from IThire

Dear Simon,

We are truly sorry to hear about your less than satisfactory experience with Lara Braun and IThire. Your feedback is of utmost importance to us, and we sincerely regret any inconvenience that this situation may have caused you. We take your concerns seriously and want to assure you that what you have experienced is not reflective of our usual standard.

As per our records, we can confirm that you have received a €300 refund after the dispute you've raised. We understand that this does not make up for the inconveniences and loss you have experienced, but we hope it demonstrates our commitment to resolving our client's issues.

Our Dispute Center is in place to ensure the protection of both our clients and freelancers, and to maintain a transparent process. It operates within the framework of IThire Hourly Protection service which aims to safeguard clients against undue charges.

We regret if our service did not match your expectations, and appreciate you bringing this matter to our attention. We are continuously striving to improve our services and this is possible with valuable feedback like yours.

Moving forward, we will use this as an opportunity to improve. Your feedback will be escalated to the appropriate department for review and possible sanctions on the freelancer. We also encourage you to take advantage of our client support services for help with selecting and managing freelancers to ensure a more pleasant experience in the future.

Once again, we apologize for any inconvenience caused, and thank you for your understanding.

Sincerely,
Customer Support,
IThire Team

Rated 1 out of 5 stars

Beware of IThire.com - Unreliable Freelancer Platform

We recently had a disastrous experience with IThire.com, a freelancer reached out to us through Upwork. We agreed on a fixed price of $3,000 for the entire project with the freelancer, and he insisted on using IThire for project management. Little did we know that it would turn into a nightmare.

The freelancer ended up billing us $3,800, exceeding the agreed-upon price, and delivered worthless code that was incomplete and unusable. It was a total waste of time and money. We reached out to IThire to address the issue, and after multiple attempts to communicate, they finally spoke to the freelancer and only refunded $540. This was not even close to compensating for the bad work that was delivered.

The dispute process on IThire.com was ineffective, and their project management/control system was lacking. Communication with the platform was frustratingly slow, which only added to the delays and issues we faced. We had to start the entire project from scratch due to the incomplete and subpar work delivered through IThire.

What's even more concerning is that the negative review we left for the freelancer on IThire.com cannot be seen on his profile, which is highly suspicious and unreliable. It seems like the platform is trying to hide negative feedback, which is unacceptable.

Based on our terrible experience with IThire.com, we strongly advise others to steer clear of this platform. The lack of proper project management, slow communication, and unreliable dispute resolution process make it a risky choice for hiring freelancers. Save yourself the headache and find a more trustworthy and reliable platform for your freelancing needs.

Overall, our experience with IThire.com was extremely disappointing, and we urge others to avoid using this platform at all costs.

March 11, 2023
IThire logo

Reply from IThire

Dear Joost, we are sincerely sorry for your bad experience.

Our team strives to deliver the best possible solutions for our customers so that they can have a positive experience on our platform.
The project lifecycle is agreed and are being planned internally with the freelancer and we as a platform provide all the necessary tools that help to succeed with the project. We are sad to hear that it didn't help on your case and we'll definitely take this feedback to improve our platform.

As for the dispute process, please be noted that to ensure that we are providing the best possible service, we have a tracking system that allows us to monitor the freelancer's work progress closely. This includes analyzing screenshots, tracking time spent on the project, and reviewing the completed work. These are the main points that our team took time to examine and come up with the dispute resolution, the process is highly individual and we do our best to come to a decision that will work for both parties included.

In your case our team provided the refund based on this above mentioned criteria. We aim to be fair and transparent in our dispute resolution process.

As for the reviews, please be aware that each review is being published on the freelancer card, you can check it on the freelancer's review section.
Also, we tend to provide tools/services such as Project Manager opportunity and video/audio chatting so that our users can conduct effective interviews and collaborate with the freelancers.

We are really sad to hear that you are not satisfied with the output of the project as client's satisfaction is our top priority, and we want to assure that we are committed to doing everything we can to make things right.

Sincerely,
Ithire team

Rated 1 out of 5 stars

Platform is not what claim to be!

I wrote earlier , how .I got scam by this platform double. Agree to pay for project $480 , and , was charge $800. Project was never finish , and Money not return. The freelance that scam me Maya Alanis, after changing her profile continue work for this platform.
After many emails back and forth, customer service ,offer credit of $800 with the platform and suggested new freelance , after many attempt to contact freelancer suggested by platform , I got answer, and the new freelancer, want $ 8000 for project that original freelancer agree do it for $480. After , i ask again for refund , this what thy answer; "We see that your experience with the previous freelancer was bad, and we are very sorry for that.
We would like to add extra $200 credit for you, in total you will have $1000 credit amount to use in our platform if necessary.
And we have a little request, please change your review in trustpilot.com. As we are doing our best to satisfy our clients." thy offer additional $200 if i remove my review. If i excepted there offer , I would have to pay $8000 for the project that i agree $8000.
Please if you want avoid headache do not deal with platform that not protecting there customer. And keeping freelance that scam people that put there trust in platform. I try to contact customer support , thy totally ignoring my mail.

January 12, 2023
Unprompted review
IThire logo

Reply from IThire

We are truly sorry for the inconvenience and frustration you experienced on our platform. We take all client concerns seriously and we are committed to finding the best possible solution to any issues that arise.

In this case, we are delighted that our team has reached to the problem and suggested a credit for your project, which we hope you will find satisfactory. This credit means that you are free to choose a freelancer from our platform to work with on your project.

It is completely client's choice whether to work with Ithire's suggested freelancer or choose one the one that corresponds to his project better. We believe that our platform offers a wide range of talented and skilled freelancers, and we are confident that our customers will surely find someone who meets your specific needs and preferences.

The client's satisfaction is our top priority, and we want to assure that we are committed to doing everything we can to make things right and have things in order.


Sincerely,
Ithire team

Rated 5 out of 5 stars

It's the best platform that I have ever used

At first I doubted, but then it turned out to be a great platform, where you can find many talented people. I built a website with the help of Jaak. To tell the truth, I just had the idea, which was very unusual, but Jaak did his best. Use the platform and you'll never regret.

October 31, 2022
Unprompted review
Rated 3 out of 5 stars

Dispute Process Lacking

Update: following this review, IThire reached out and offered me a full refund.

------------------------

I hired a freelancer for a low code project, the tool tracks changes so I could see no progress was made. At the end of a week, the freelancer charged for the bulk of the work despite no evidence provided of work in the period. I used the dispute process to try and resolve the issue, it was clear they did not review the case properly, asked for no additional information and simply split the difference so we were charged half the bill despite no work being completed. I would not use ITHire again as this crucial safety net just isn't good enough.

December 12, 2022
Unprompted review
IThire logo

Reply from IThire

We're happy that your case has been resolved and you got full refund.

At Ithire, we strive to create solutions to solve our customers' needs and provide tools which guarantees success of the projects.

Using our AI-based time tracker clients can track the freelancer's work and see screenshots posted in the activity section of their dashboard making sure that the work is done properly.

For collaboration we have we have real-time chatting & videocall functionality. Additionally, with the help of our task management system clients can easily create tasks and manage the project process cycle in more seamless way. If there's no time for managing tasks, we have key benefit for our clients to apply for Project Manager which is free of charge.

In case something goes wrong, Ithire upholds the Hourly Protection system, which enables one to dispute freelancer’s hours if they feel the freelancer has billed for more than than they actually put into your project.

We're sorry that our dispute specialists didn't meet your expectations when they initially offered you partial refund. The hourly dispute process reviews freelancer’s Work Diary as it's the primary criteria for understanding whether time worked qualifies for Ithire Hourly Protection. Hourly Disputes cover how time is logged on the contract, not the quality of work produced.

We want to make sure that our customers feel safe in our platform as we link our success with the satisfaction of our customers and our team's high-level professionalism.

Rated 5 out of 5 stars

World's best freelancing platform

I have a very positive experience working through ItHire. It is very safe working environment where neither the clients nor the freelancer is at risk. You are sure while offering a proposal, accepting an offer, doing the job or with payments.
Thank you ItHire team for your great platform that helps professionals live out their dreams!

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Client

Ithire connects businesses with freelancers offering their digital services. The top experts will ensure the successful and timely realization of any project.

Ithire is one of the best platform for me hiring qualified, responsible, reliable freelancer team.

November 28, 2021
Unprompted review
Rated 5 out of 5 stars

Professional freelance business platform

Super easy and fast service for hiring professionals with different skills required to implement the necessary work. Ithire.com is the best business platform that allows one to hire specialists in a short time. Whatever type of work needs to execute you will find professionals to implement your order in time. To the service, ithire.com presented categorized lists with qualified specialists who are required for your request task. The interface of the web service is intuitively understandable and easy to use on daily basis. For everyone who wants to seriously find professionals, ithire.com is the best choice for businesses in different categories. Registration occupies not many times, so let’s ready to go.

October 13, 2022
Unprompted review
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