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Rated 5 out of 5 stars

I ordered my shoes 2 days ago and they arrived this morning. They are absolutely gorgeous and I’m so pleased with them and the quick response and delivery, that I’m going to order some more in a diffe... See more

Rated 4 out of 5 stars

The order was simple and straight forward. The delivery was accurate as per description online. The package has no damage, tidy and smart. The item almost fit perfectly - perhaps an option for wider... See more

Rated 5 out of 5 stars

Great shoes and price, I have seen identical pair on that German higher end label and these are not different to them, so I’m very pleased with my purchase at such an amazing price Would also like... See more

Rated 2 out of 5 stars

I've bought 5 different pairs of sandals from this company. They were comfortable pretty sandals. Unfortunately they've only ever lasted for less than 9 months. Most recent last 5 weeks. Very poor qua... See more

Company details

  1. Shoe Store

Written by the company

Footwear company established twenty years ago, at the forefront of trends with a very competitive price. We work closely with our team of shoemakers utilising sustainable materials and processes to develop a new kind of fashion


Contact info

4.0

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I bought cheap trainers for work but…

I bought cheap trainers for work but the size was tight and the sole wasn't fresh so they were either used or incomplete as It looked like spray paint on the sole death trap when only worn on the carpet and I've been refused refund received the 10th reported same day received reply 2 days later stuck with this don't buy from here anyone poor quality

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Missing shoes delivered to another property

Recieved a message from courier with picture of delivery to say my parcel was delivered, but the photo is not of my delivery address and don't know where they have been sent
I can't find a contact number for ivachy or the courier

May 17, 2024
Unprompted review
Ivachy logo

Reply from Ivachy

Hi Karen

Thank you for reaching out to us regarding your missing parcel. We sincerely apologize for the inconvenience and frustration this delay has caused you.

To assist you further, we need some additional information. Could you please provide us with your order number and any other relevant details? Unfortunately, we were unable to locate any order associated with your name in our system.

Once we have this information, we will be able to investigate the issue promptly and ensure your order is delivered as soon as possible.

Thank you for your patience and cooperation. We look forward to resolving this matter for you quickly.

Best regards,

Rated 1 out of 5 stars

CUSTOMER SERVICE.

Dreadful company. Ordered a pair of boots
for a Xmas present and my son started to use them in January.They lasted 3 months before they split right open and the laces snapped. Then they refused to refund them due to wear and tear. Consumer law means nothing to this dreadful outfit.

April 20, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic shoes for the price!

Great shoes. Mix up with colours ordered which was a shame as it was a simple order of 2 different size of same colour and shoe. Bit of a faff to sort out a return but got there in the end. Most importantly the shoes are great quality. Fantastic for the price and would certainly shop here again! Recommend.

March 6, 2024
Rated 4 out of 5 stars

Great product

Great product! But got stung with an extra €20 at customs (Brexit). So will be shopping elsewhere in the future, unfortunately.

March 14, 2024
Rated 1 out of 5 stars

Unfulfilled Expedited Delivery

Paid extra for next day delivery (ordered in the morning on a Wednesday). Did not receive the items next day. No explanation from Ivachy who happily took the additional payment and delivered 2 days later. No means of contacting the company for an update or to query / cancel the order (missed required date).

Very disappointing and unfortunately unreliable experience.

March 14, 2024
Rated 1 out of 5 stars

Don’t have U.K sizes

Don’t have U.K. sizes. Bought two pairs for my mum for Christmas and they are too small as they are Chinese sizes. Won’t refund me so my mum has no present. Very disappointed!

December 25, 2023
Unprompted review

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