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Ivor Mairants Musicentre Reviews 

317
•
TrustScore 4.5 out of 5

4.3

Musical Instrument Store
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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, often noting items arrived in superb condition and exceeded expectations. Many consumers highlight competitive pricing and great value, alongside swift and efficient delivery with products arriving promptly and well-packaged. Helpful customer service staff also contributes to a very positive overall experience. However, some customers also noted occasional issues with delivery, including slower than expected arrival times and a lack of tracking or dispatch updates. Additionally, a few people mentioned that some items did not fully match descriptions or had minor unexpected quality aspects for their condition.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the condition and... See more

Price

Reviewers mention positive feedback about price, with many customers finding the prices to be good, great, or... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent, swift,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company communicated well. Product was in perfect condition, perfectly packaged. Shipped on time. Only reason for dropping one star was shipment was via DPD which meant (again) that I had no trackin... See more

Rated 4 out of 5 stars

I purchased an ex-demo electric guitar from Ivor Mairants and I’m super happy with the guitar. The price was great and despite being ex-demo the guitar was in near mint condition. The delivery was... See more

Rated 4 out of 5 stars

Great price and fast delivery. It would have been 5 stars, but I bought an ex display vintage bass that was referred as still grade A but the brass saddles came all rusty. I'm fine with that, especi... See more

Rated 5 out of 5 stars

When DPD failed to deliver my item, the staff member at Ivor Mairants was very helpful, and went out of his way to sort out the problem, and my item was subsequently delivered. Hugely appreciated!

Company details

  1. Musical Instrument Store
  2. Guitar Store

Written by the company

Premier specialist guitar store established in 1958. Now an online web-store also on Reverb, eBay & Amazon.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(317)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and fast delivery.

Great service and fast delivery.
I’m very pleased with the ukulele I received.
I’m a total beginner and the tutor in the class I’ve joined, tuned it and remarked it had a lovely sound.
Thanks and will recommend to friends.

April 22, 2024
Rated 5 out of 5 stars

Outstanding online sale performance

Outstanding online sale performance. Had a great experience of dealing with and was surprised to have received goods so quick and so meticulously packaged and secured prior to sending out. Couldn’t speak any higher of these guys l, and will definitely return to them

April 23, 2024

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