While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform intuitive and easy to navigate. Many people praise the staff for their helpfulness and the exceptional service provided, often noting the personalized approach and efficiency. Reviewers are particularly impressed with the customer service, describing interactions as pleasant and productive. However, some people were dissatisfied with the artificial intelligence, mentioning issues like irrelevant questions, repeated crashes, or receiving job roles that were not aligned with their preferences or even non-existent. A few other people also felt that the service did not ultimately help them find a new job, despite the time invested.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the intuitive platform, easy... See more

Staff

Consumers generally express satisfaction with the staff, particularly highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and effectiveness. Many... See more

Artificial intelligence

Customers had ambiguous experiences with artificial intelligence. Many reviewers praised the AI, calling it... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

A conversation in this job market is hard to find. With so many applicants it is hard to feel heard. Jack may be AI but he's a good listener and it's refreshing to be able to talk about your career as... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more


Company details

  1. Recruitment Service

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

4.0

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jack and Jill offers a clean

Jack and Jill offers a clean, user-friendly interface that makes searching and applying for jobs straightforward. The platform is intuitive, even for first-time users, and the application process is smooth and efficient.

👍 What’s Good

Easy Navigation: Clear categories and filters help users quickly find relevant job listings.

Simple Application Process: Uploading resumes and submitting applications takes just a few clicks.

Responsive Design: Works well on both desktop and mobile devices.

Employer Transparency: Many listings include detailed job descriptions and company information.

February 19, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

So glad to hear this. Really appreciate your feedback; it makes a big difference.

Rated 5 out of 5 stars

Great

Great: providing opportunities I haven't found elsewhere this structured and innovative app.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

This five star is for my buddy jack

This five star is for my buddy jack the agent, he's supper cool, never forgets you because he keeps reminding me through mail my applications tracking progress, encouraging my efforts and dropping me fresh and quality Job openings that matches my CV and projects I've done on GitHub.
Jack is the agent that wants your progress

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Interesting experience

Interesting experience. Jack is nice, helpful and finds jobs I would never have found. Getting better after every refinement.

February 8, 2026
Unprompted review
Rated 4 out of 5 stars

Best tool for job search

This is the best tool I've come across until now to help me find relevant job offers through a pleasant experience (chatting and in a call instead of having to write all information) and prep for interviews via mock interviews. The agent is super smart. I really recommend it. I'll put 5 stars when I'll have found the job thanks to Jack 😆

February 14, 2026
Unprompted review
Rated 2 out of 5 stars

jackandjill.ai : Jack is glitching!!!

jackandjill.ai has been excellent up until this week.

'Jack', on my account at least, has entered a perpetual, conversational, rolling glitch where 'he' just repeats the same, the same, the same paragraph over and over. At the same time advising his technical malfunction has been resolved.

A few emails to the support team this week remain unanswered. I have cleared cookies, restarted, logged out and in.

In my mind it would appear to be a rather serious issue but I am not sure the creators are giving the issue the same attention! Perhaps relying on their AI to report and resolve, but he can't cos he is broken, broken, broken...

A fabulously useful tool when it works... decidedly unusable when glitching!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jack and Jill is highly personalised

Jack and Jill is genuinely refreshing. The level of personalisation is amazing being able to talk to Jack, explain concerns, and even vent makes the process feel surprisingly therapeutic and human. The dating-app-style interface is intuitive and far better than traditional job boards, and the matching feels collaborative rather than one-sided. I love the clear breakdown of Location, Compensation, Culture, Role, and Skills for each opportunity, which makes deciding what’s worth pursuing much easier. The branding is clean and professional, and the transparency around pricing builds real trust. It feels like Jack is in your corner.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Title: Feels like having a real talent partner 24/7, not a job board

I’ve been using Jack & Jill while exploring a relocation to London and targeting niche early-career roles in finance and strategy.

What genuinely stands out is that it doesn’t feel like a traditional job board. Jack takes the time to understand your background, preferences, and long-term goals, then filters opportunities accordingly and keep learning. The matches feel thoughtful rather than volume-driven.

I particularly value the context provided around roles and companies — it helps with positioning and tailoring applications strategically.

For anyone navigating competitive processes, especially in consulting or finance, this feels closer to having a talent partner than just another platform.

February 11, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Thank you so much! Really appreciate you sharing this feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look