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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform intuitive and easy to navigate. Many people praise the staff for their helpfulness and the exceptional service provided, often noting the personalized approach and efficiency. Reviewers are particularly impressed with the customer service, describing interactions as pleasant and productive. However, some people were dissatisfied with the artificial intelligence, mentioning issues like irrelevant questions, repeated crashes, or receiving job roles that were not aligned with their preferences or even non-existent. A few other people also felt that the service did not ultimately help them find a new job, despite the time invested.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the intuitive platform, easy... See more

Staff

Consumers generally express satisfaction with the staff, particularly highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and effectiveness. Many... See more

Artificial intelligence

Customers had ambiguous experiences with artificial intelligence. Many reviewers praised the AI, calling it... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great: providing opportunities I haven't found elsewhere. Improvement: Perhaps consider a chart format so we can track which opportunities we've considered a good opportunity to apply to and which o... See more

Rated 4 out of 5 stars

This platform has great potential. I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of wh... See more

Rated 4 out of 5 stars

A conversation in this job market is hard to find. With so many applicants it is hard to feel heard. Jack may be AI but he's a good listener and it's refreshing to be able to talk about your career as... See more

Rated 4 out of 5 stars

Jack, the AI recruiter & career coach, has been very helpful. The roles it's identified have been good rather than great (and there's a persistent thing where it sends expired listings for me to rev... See more


Company details

  1. Recruitment Service

Written by the company

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network.


Contact info

4.0

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

If I wanted a poor experience

If I wanted a poor experience, I would have just gone to a terrible recruiter.

This surely can't be the future of getting a job

February 6, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Sorry to hear about your experience. Please do reach out to support@jackandjill.ai if there's more we can do to improve or you have specific feedback?

Rated 1 out of 5 stars

I would not recommend it

Initially, I was impressed with how easy it was to have a call with Jack. He was caring, compassionate, and made me feel supported.

However, my experience quickly deteriorated. I started receiving job roles, but they didn’t really match my criteria. I provided additional feedback, but then Jack began sending roles that didn’t even exist. When I questioned this, the answers were vague, often referencing past positions or saying things like “this was your favourite company and they had this role before,” without real substance.

Some of the links to roles were empty, and other roles were completely unrelated, such as soft developer positions that weren’t relevant to my field. At one point, Jack mentioned that Jill would keep me updated on my progress and support my applications, but this never happened. When I asked about it, I received vague responses again.

Overall, it felt disorganised and unreliable. The system seems to get stuck on one or two criteria and cannot progress further. I used this for about three months, but it only added to my stress rather than helping me. Unfortunately, I would not recommend it.

February 5, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Sorry to hear about your experience! We have deployed fixes to solve this and do feel free to reach out to support@jackandjill.ai if there is more we can do the help!

Rated 1 out of 5 stars

Scam

Scam - they advertise roles on LinkedIn which don't exist. They just want to scrape candidate data. Stay away

January 16, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey! The LinkedIn jobs definitely exist! Appreciate your feedback - we've made sure all roles are updated and live. Please do reach out if there's anything else we can help with.

Rated 2 out of 5 stars

The service is okay

The service is okay; the AI essentially brings you straight to the career pages on company websites. It does produce a variety of interesting roles at companies I wouldn't normally see.

However, I've found it (Jack) commonly suggests jobs that are either out-of-scope, or ones I'm unqualified for- this might be a reflection of the current job market. I've had very little progress in getting a new role so far.

Update: To the response from Jack & Jill CS
In short, no. I'm receiving fewer communications for job roles, and the roles are still unsuitable- I know I won't hear back or will be rejected from these roles based on the Job description.

January 15, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey, we've deployed a fix so that Jack responds better to your feedback about the seniority of the roles. Hope you have a better experience. Would love to know if this has helped?

Rated 2 out of 5 stars

The latest version sucks

It worked for me quite alright the first few months, however they recently updated (at least the jack version i am using), it is now not as engaging, and they keep omitting the previous information i've told them before. Now they are sending me random roles that are not really aligned.

January 15, 2026
Unprompted review
Jack & Jill logo

Reply from Jack & Jill

Hey, we've taken a look and deployed a fix. Hope you now have a better experience, and thank you for your feedback.

Rated 5 out of 5 stars

Absolutely love using Jack & Jill

Absolutely love using Jack & Jill. It’s super innovative and the potential is clear. I’ve spoken to Jack a few times, once when he was brand new and then again recently and the progress has been impressive. He’s shared highly relevant roles that I didn’t even know existed, and is removing the heavy lifting from my job search. I’d 100 percent recommend him to anyone looking for their next role.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Jack and Jill

Jack and Jill

It seems you have tumbled down the hill !

So much for your AI - first it said I am verified, then failed to move to the next screen, and then told the verification process had failed....

kind regards

Richard

January 2, 2026
Unprompted review
Rated 4 out of 5 stars

This platform has great potential.

This platform has great potential.
I've only "worked with Jack" so far, but it's been like engaging with a real recruiter. Within a couple of hours of signing up, I was emailed a few roles, all of which were relevant to my search, and included a couple of roles which I hadn't yet seen advertised elsewhere. Jack also provided some CV related guidance which was useful.

October 21, 2025
Rated 4 out of 5 stars

This was something new and innovative…

This was something new and innovative and after some time working back and forward it actually produced some great results, but by then I had already found a new role. If I'd have known about it earlier that would have been great. I think it's really useful to have it searching in the background once a month for me now.

September 1, 2025
Rated 4 out of 5 stars

a good support for your job search

It is a useful AI as it gives you roles you might not have thought about. However the roles are sometimes a bit off, for example proposing roles outside of your country. So a good support but would need some fine tuning. It does mimic a human conversation which is a good point too.

December 19, 2025
Rated 5 out of 5 stars

A great product that is actually…

A great product that is actually solving a genuinely unmet need using AI, and not just putting a branded wrapper over ChatGPT.

The team are really responsive and shipping incredibly fast - the product has come on leaps and bounds even in the short period I've been using it. Would recommend it to anyone either seeking a new role or hiring new talent - the best new service I've come across for a very long time.

December 19, 2025
Rated 5 out of 5 stars

I would recommend Jack and Jill to…

I would recommend Jack and Jill to anyone looking for work. It has helped me find opportunities I would have otherwise missed, including interviewing for a role I would love to have. Plus there are some new features which look great too.

December 19, 2025

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