I ordered some flexible denture product from them because I broke a tooth and have been trying to avoid some enormous dental bills I face for dental surgery and follow up for implants or denture bridg... See more
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I ordered many products which came in two “shipping” envelopes. I did not open some of the individual products. However, the company would not let me return individual products that were still taped s... See more
My package was stolen so I never received my items. I will no longer order from this company if you're going to continue to use DHL because they ship their items through USPS instead of bringing the p... See more
I really enjoyed this experience. It was fun to shop for these items from the comfort of my home. The description were very good on most products. Everything seemed to be priced competitively. My pa... See more
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Company details
Written by the company
At Jack and Jill Adult you can find advice and reviews on top adult toys for men, women, and couples. Free gift on any adult toy purchase and holiday deals with safe and discreet shopping guaranteed.
Contact info
2562 Commerce Pkwy Unit 3, 34289, North Port, United States
- customerservice@jackandjilladult.com
- jackandjilladult.com
1.9
Poor
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Product I paid for never arrived
I ordered a product for a bachelor party, your product never arrived, I was gonna give you a chance since I never heard of you, but if this is the kinda thing I can expect then I'm glad no serious money was sent
February 24, 2022
Unprompted review
Good Ordering Experience
Both items I ordered arrived on time, and were exactly as described.
The prices were comparable to similar websites, and they had a wider selection then most.
The package was labeled discretely.
February 5, 2022
Unprompted review
Actually good people
I haven't actually received a product yet, but I had advised that my item stated it was shipped despite it not being at the destination. When informed, their team took extra efforts and went above and beyond to ensure that it would be taken care of. Was honestly surprised at their team.
November 10, 2021
Unprompted review
I recently order an item and when I received the item was poor quality
I recently order an item and when I received it I felt the description was not correct. I did not use the item and I notified customer service only to learn that they basically will not accept returns. I feel jack and Jill company should back the items they sell. They have very poor quality
September 1, 2021
Unprompted review
I was not pleased with the products at…
I was not pleased with the products at all, the descriptions are very vague.
July 28, 2021
Reply from Jack And Jill Adult
Hello Kimberly, We appreciate your feedback. If you have any further questions about your products or need a product recommendation for a future purchase please feel free to reach out to our customer service via e-mail at Customer service@jackandjilladult.com, or call us at 1-800-307-9531 Mon-Fri 10am to 5pm EST. Our apologies, Team Jack and Jill.
jack and jill adult was quick with…
jack and jill adult was quick with sending out the products and the delivery was very prompt. i will use this shop again with no worries at all, thanks guys for all that you do ;)
July 21, 2021
Reply from Jack And Jill Adult
Hi Paul, we appreciate your interest in our products. Thank you!
nice product
July 19, 2021
Reply from Jack And Jill Adult
Thank You Mary! We appreciate your five star review.
I still have not received half of my…
I still have not received half of my order and it says it's with a local delivery but we have a po box and it is not at our po box... a little upset as a first time customer.
July 16, 2021
Reply from Jack And Jill Adult
Hello Stacey. It does look like your package arrived slightly delayed, and we apologize for that. Standard Shipping CA$19.99 is estimated 10-14 business days excluding weekends. We hope to make this right, in the future please feel free to reach out to our customer service with any questions regarding your package while in transit. -Team Jack and Jill
It was excellent!
July 16, 2021
Reply from Jack And Jill Adult
Thank You Ryan! We appreciate your five star review. Be sure to visit our site again soon.
Very discrete thank you
July 14, 2021
Reply from Jack And Jill Adult
Thank you for the awesome 5 star review! We appreciate it.
Fantastic for first timers
These vibrators are AMAZING I have never felt something so smooth but heavy, durable but handy. I have never used a tool so much ever. I’m slightly inexperienced and this tool made me feel like a pro and my partners enjoyed it as well, all the speeds were so much fun to explore
July 12, 2021
Reply from Jack And Jill Adult
Hi Erica, thanks for sharing your experience! Be sure to visit our site again soon.
never receved any tracking or product
i never receved any tracking information and never receved my products after a month
July 8, 2021
Reply from Jack And Jill Adult
Hello! It looks like there were some issues regarding delivery. A customer service representative has contacted you privately to resolve this issue. It is important to contact us with any concerns as soon as possible in order to find a resolution. -Thank You
Best service i ever had
Man the service is great, no words can say how i feel.. But everybody need raises ASAP
July 3, 2021
Reply from Jack And Jill Adult
We appreciate your 5 star review! Thank You.
Poor quality of product and can't…
Poor quality of product and can't return for a better quality or get reimbursed smh. Ended up throwing away.
July 2, 2021
Reply from Jack And Jill Adult
Hello, We're sorry to hear you're about your dissatisfaction. It looks like our customer service department reached out to offer a replacement product but never heard back. Please use extra care to make sure you order the correct size, color and type of your items. We will replace any defective item with the same item. We may ask for a photo of the defective item. -Thank You
No problems in the purchase
June 18, 2021
Reply from Jack And Jill Adult
Thats great news Robert! Thank you for your review.
All products come new and as described
All products come new and as described, no hassles from them. Very pleased with their products and prices
June 14, 2021
Reply from Jack And Jill Adult
Thank You Jerry! We appreciate your five star review.
Reply from Jack And Jill Adult
Thank You Frank! We will be looking forward to your next visit.
You broke and I buy it in the garbage
June 12, 2021
Reply from Jack And Jill Adult
Hi Harry, it looks like a replacement product has already been shipped out! A customer service representative will reach out to provide tracking for the replacement package. We hope this helps!
Product arrived quickly in a discreet…
Product arrived quickly in a discreet package. Website easy to navigate
June 12, 2021
Reply from Jack And Jill Adult
Thank you for your review Maximus. Rest assured, all packages from Jackandjilladult.com are shipped in an unmarked padded envelope or box, with your shipping address and a discreet return address.
Item I purchased was delivered quickly…
Item I purchased was delivered quickly and I have nothing but fun with it. Thank you
June 11, 2021
Reply from Jack And Jill Adult
Hello Alaina, We are glad to see your package arrived in a timely manner. Thank you for your five star review! -Team Jack and Jill
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