Jackson-Stops Reviews 515

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, noting that they are kept well-informed throughout the process. Many highlight the excellent and professional service received, with numerous individuals appreciating the efficient and supportive customer service provided by the team. However, some customers were not happy with the overall manner of the staff, describing it as rude, patronizing, and unprofessional, which led them to choose other estate agents. A few other people also felt that certain requests, such as providing financial details just to view a house, were unnecessary and intrusive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the professional... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

Excellent and very professional real estate agency. Highly recommended. Senior professionals only, who know the business and work closely together. Great experience from reception to sales to manageme... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional service in a difficult market

We are grateful to the agents at Woburn who sold our family home. They were professional and tenacious in finding us a buyer and then managing a plethora of queries from him. Although the experience was protracted and the outcome not quite all that we hoped for, in a difficult market we appreciated the advice we were given and consider the experience a success.

May 23, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Claire, thank you for your review of our Woburn estate agents. We are pleased that you were happy with the service you received. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Lovely team

Our experience with Siobhan from the maintenance team has been great. She’s always very quick to respond and handles our concerns with great efficiency. Very much appreciated!

May 20, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Aby, so pleased to hear you had a positive experience with Jackson-Stops - thank you for leaving a review.

Rated 5 out of 5 stars

My partner and I had an incredibly…

My partner and I had an incredibly smooth experience with Jackson Stops and their Teddington team. Easy, clear and regular communication making our tenancy stress free! A big thankyou to Jess Lynagh and the rest of the Teddington branch for helping us move in and out and sorting any issue we had pretty much immediately. Would definitely recommend!

May 15, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Marcus, thank you for leaving a five-star review for Jackson-Stops and specifically Jess, and we are pleased that your experience was positive and that you would recommend Jackson-Stops.

Rated 5 out of 5 stars

Excellent and very professional real…

Excellent and very professional real estate agency. Highly recommended. Senior professionals only, who know the business and work closely together. Great experience from reception to sales to management. A huge thank you to Toby and his team. We live now abroad but would love to buy or sell our next property with you…

April 28, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Thank you DH for leaving a five-star review about your experience with Jackson-Stops. We are delighted to read that you found Toby and his team to be professional, and that you would recommend us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

We reported a fault with a plug in the…

We reported a fault with a plug in the downstairs loo and Rhian dealt with the matter quickly and efficiently. The plumber attended at our convenience and Rhian ensured we were kept in the loop.
Thank you.

April 16, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Ros, so pleased to hear any issues have been dealt with quickly and efficiently, and thank you for leaving a five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Loren Pogue at Jackson-Stops is a star ⭐

Loren Pogue at Jackson-Stops has been incredibly helpful and always willing to help.
Both she and her entire team have demonstrated thorough professionalism and always been supportive.

Well done Loren at JS Weybridge.

April 17, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Vineet, thank you for your five-star review, and we are delighted that Loren was incredibly helpful and always willing to help. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent and friendly communication…

Excellent and friendly communication from Loren as always, nothing is too much trouble, very approachable and very helpful and supportive!

April 16, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Jem, a wonderful five-star review - thank you - and we will pass on your kind words to Loren. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Outstanding Property Manager

Hi Jess

Jess Lynagh, Senior Property Manager has used her professional expertese, people skills and sense of humour to deal with a very challenging set of circumstances in managing my flat rental,change of tenancy, subsequent refurbishment and relet over a four month period. She has dealt with numerous emails, telephone calls and trades persons. Thank you.

April 16, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Gwen, thank you for your review, and for giving your experience with Jess five stars. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Five stars for Jess Lynagh

Five stars for Jess Lynagh, Property Manager of Jackson Stops. Always responsive and problems solved promptly.

April 14, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Simon, hurray for five-stars for Jess! Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Five stars for Alice Creighton

Five stars for Alice Creighton, property manager at Jackson-Stops. Whenever I’ve contacted Alice, she replied and acted on the request diligently and professionally. I realise the difficulty of keeping the tenant happy and finding an appropriate company for the task. Alice deals with this demanding job very efficiently. She’s a lovely person and the best I’ve seen over 40 years. She’s a gem.

April 14, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Hi Ghislaine, what a great review - thank you. We are delighted that your experience with Alice was such a positive one. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the service I receive from Loren Pogue at JS.She is incredibly efficient and always so helpful whenever any issues arise-nothing is ever too much trouble for her. She handles everything promptly and professionally, and she's an absolute delight to deal with. It's rare to find someone so reliable and pleasant in this industry. A real asset to the team!

February 5, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Hi, a wonderful review about your experience with Loren and Jackson-Stops - thank you for your five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent managing agents

Jackson Stops managed a property I was renting and Jess was my main contact. I have rented for a number of years and they were the best agents I have had in a rental by a longshot. Always responsive, happy to help and it felt like Jess really went above and beyond to sort out any issues that came up. Count yourself lucky if Jess is your managing agent!

February 28, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Hi and thank you for your five-star review - we are delighted you received such a positive service. We will pass on your kind words to Jess. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Property Management.

Ihave dealt with many estate agents in my time regarding Property Management if you are looking for someone to look after your property I cannot recommend Alice Creighton of Jackson Stopps Property Manager.
She is a super young lady attending to any jobs or repairs needed in a very professional manner. She goes well beyond her duties. Alice shows you so much interest in what you have to report to her and acts upon it immediately. The experience I have had many other people feel the same. Alice gets jobs done extremely very quickly. She is an asset to any company. She is helpful in every respect, Property Management is not an easy job but she carries everything efficiently and professionally. It’s very rare you can find someone so diligent and hard working as Alice.

April 9, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Julia, a wonderful review - thank you! We are very pleased to read your words about Alice, and that you had such a positive experience. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Successful sale of family home

Huge thanks to Freddie and the team at Jackson-Stops for their professional, personal and considerate handling of the sale of our family home. Every effort was made to find the right buyer at the right price in a timescale that worked for all, in a friendly manner. Information was passed on quickly and reliably and Freddie was always available to answer our numerous questions. We would have no hesitation in recommending the team in Lindfield.

April 11, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Richard, thank you for your five-star review about our team in Mid Sussex, and we are very pleased to hear about your positive experience, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops have managed the letting…

Jackson Stops have managed the letting of my flat beautifully and efficiently. Nothing has been too much trouble and I would highly recommend them

April 9, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Hi Celia, we are very happy to read that you would highly recommend Jackson-Stops, and that the letting of your flat has been efficient. Thank you for taking the time to leave a five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Good experience so far

We are on a fully managed contract with Jackson Stops. Jess Lynagh is our property manager and she is simply brilliant. Always willing to answer our questions and all tasks are diligently completed. She is the main reason why we have stayed with Jackson Stops.

April 8, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Hi Chih-Chao Pai, we are delighted to read your review, and thank you for leaving five stars about your experience with Jess! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Teddington Thoughts

We had a great experience with Teddington Jackson-Stops – the entire team was professional, helpful, and efficient, but a special thank you goes to Jess Lynagh, who goes above and beyond throughout the process of property management.

Jess was incredibly responsive, and always available to answer questions and help. Highly recommend Jackson-Stops Teddington, especially if you have the pleasure of working with Jess!

April 7, 2025
Jackson-Stops logo

Reply from Jackson-Stops

Dear Marijan, a wonderful five-star review - thank you, and we will pass on your kind words to Jess. It is pleasing hear that you had such a positive experience and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops sale, over the line, and in time

Emma Eddy and the JS back up team and management managed my recent property sale with courtesy and expertise one expects from a first division agency. I have used Jackson Stops consistently since 1976. They come highly recommended and I will use them again

March 28, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Ian, it is heartening to hear that the service you received during your recent property sale was a "first division" one, and that you would highly recommend working with us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Loren has looked after us in our rental…

Loren has looked after us in our rental property for the past 3 years. She’s lovely, efficient, and always responds promptly to our concerns and requests. A pleasure to deal with. Visited us on Wednesday for the annual inspection, was a joy to see her

April 2, 2025
Unprompted review
Jackson-Stops logo

Reply from Jackson-Stops

Dear Charity, a wonderful review about your experience of Jackson-Stops, particularly Loren, and we will pass on your kind words. With best wishes from everyone at Jackson-Stops.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look