Jasmineholidays Reviews 115

I told Ian at Jasmine Holidays what we wanted and what our budget was. Within a couple of days, he replied with a near perfect itinerary within budget. After a couple of calls that itinerary became perfect with superb accommodation and still within budget. Ian remained very helpful and courteous despite me and my wife chopping and changing our minds. The presentation of the itinerary sent as a link in an email is really well designed with everything we could possibly want to know about our travel, destinations and other information. We also have a very useful app for use in Namibia when are in the middle of nowhere with no internet access.
I cannot recommend Ian and Jasmine Holidays highly enough.

No question about it, a 5-star experience all the way. We’d been recommended to look at booking our intended southern India tour with Jasmine by friends, and how right they were.

From the outset, it was clear that Ian would do his utmost to tailor the trip that we were considering (loosely inspired by BBC’s Race Across the World) to our exact wishes. The plan came together easily and the price quoted was very competitive.

What was really striking was the degree of organisation at a local level in India. The agency out there had everything down to a tee and at every destination on our tour, our activities ran like clockwork. All meetings with driver etc was always on time and sightseeing excursions went smoothly.

The only hiccup occurred on our way home as there was a problem with our Air India flight, but unlike the airline (who were singularly unhelpful), Ian took immediate action to rectify the situation.

So all in all, we can heartily recommend Jasmine. From the excellent communication through the lead-up to the holiday, the choice of superb (mostly ‘boutique’) hotels and to the very useful App that gave comprehensive rolling information about our fairly involved itinerary, first class all round.

Luke arranged an amazing holiday for us in Thailand. He organised the flights and transfers, which all went very smoothly. We told Luke what we wanted to do on holiday and he tailored the holiday to meet our needs. We saw and did things we wouldn’t have thought of on our own. I would thoroughly recommend Luke and his team.

The Pandaw cruise was super- great staff looking after us and interesting places to visit. The guide was knowledgable and attentive. Jasmine holidays organised all our travel connections which went without a hitch.

The whole booking experience has been excellent and full credit to Josh for his professionalism, attention to detail and perseverance. when creating a personalised itinerary for us, for a visit to Malaysia Borneo, it was always going to be challenging trying to align availability and accommodation in all the lodges. From the outset and my initial emails to the Company, Josh has been super helpful, listening to what we wanted to do and where we were hoping to go and based on his persistence, we finally managed to land on a finalised itinerary which incorporates the bucket list lodge, the Borneo Rainforest Lodge, as well as a stay on Gaya Island at the end of the holiday.

Pros
- Really helpful, knowledgeable staff
- All information required is provided online. The different tabs provide all the trip's information from travel, to accommodation to details of the itinerary. This is really useful, although, it does require some cross-referencing to pull together a complete picture of where you stay/what you do on a particular day, so maybe they could include Day xx, with the line item on the different tabs.
- The app. All details/information for your itinerary are available offline (really important in the jungle).

Cons
- the Website did NOT appear for me when searching independently for travel to Malaysia Borneo (I use multiple web browsers). I found it by chance, when using ChatGPT. The website developers may therefore want to look at enhancing their searching/indexing/meta data so that the Company actually appears in search results.
- The prices in the sample itineraries for the Borneo explorer holidays appear to be unrealistically cheap(?), so maybe these could be reviewed?

We have used Jasmine Holidays 3 times in the past few years and Luke has helped us plan fantastic trips to Vietnam, Antigua and last year Jordan. They will make great suggestions for hotel choices and things to do or you can give them the itinerary you want and they will arrange all of the details at a very competitive price. We are now working with Tom for a trip to Japan later this year and really looking forward to another fantastic adventure. We would not hesitate to book with them again and recommend them to anyone.

An excellent independent travel agent who takes real care to ensure each itinerary is thoughtfully personalised. The advice given is well-judged and helpful, offering guidance on what is possible without spoiling the fun of planning a holiday adventure. The result was a well-balanced and thoroughly enjoyable trip, and I would happily recommend them.

Fantastic experience with Jasmine Holidays. Ian organised a seamless trip through Thailand, Laos, Vietnam and Cambodia. Initial itinerary set up was efficient and patient with our changing ideas. All hotels suggested by Ian were wonderful (with a special mention for Maison Polanka in Siem Reap). All connections went smoothly. Guides were great and extremely knowledgable, flexing sightseeing itineraries around their knowledge of when places would be busy. Ian also offered great support throughout the trip. A wonderful holiday, organised expertly and delivered with great efficiency.

A very efficient service from start to finish - our original enquiry with Tom as we have travelled with Jasmine previously. Amy is the Canada specialist who handled our enquiry and booking. Amy could not have been more professional, helpful and knowledgeable. Really excellent service and we feel we are in good hands and any problems will be supported. Thanks!

Jasmine holidays are just an AMAZING company- specific thanks to Josh who expertly helped us plan our Vietnam & Cambodia holiday. Our first time of using Jasmine holidays and we would definitely use again & can highly recommend Jasmine holidays to anyone.
Our trip included a river cruise on the Mekong delta with Heritage lines. Josh at Jasmine very efficiently helped us shape an itinerary & when we actually did the holiday (Nov 5th- 20th 2025)- every detail of the trip went so smoothly. Jasmine gave us access to an app with all our trip details & we were given an ATOL certificate.
We’ve been fortunate to have travelled to quite a few places in the world- but this trip was easily in our top three holidays ever. Sincerest thanks to Josh, Jasmine holidays & the wonderful staff on our Heritage river cruise.

Jasmine Holidays delivered for us again. From the initial email through discussing different options and all the bookings, the team were very helpful and knowledgable. All the arrangements went like clockwork and all Jasmine's recommendations were excellent.

From the very beginning, I felt total confidence in Jasmine to deliver our holiday of a lifetime to Japan and Hong Kong. Ian was incredibly helpful and flexible in coordinating our two families so we could travel together and make all the necessary changes.

Everything went exactly as planned, supported by the detailed itinerary information available through both the app and web packages, which made everything easy to follow. The expert selection of hotels, locations, and tours created a truly unforgettable experience for our families.

Thank you so much, Ian and Philippa at Jasmine Holidays. We will definitely be booking with you again in the future.

From the start of the booking process all the way through the departure and handling of any issues while travelling Josh Parry was very efficient and helpful. The itinerary offered was matched in terms of Hotels and Cruise Ship as well as the excursions provided.

Joshua at Jasmine Holidays was very easy to communicate with. He replied to emails really quickly, answering every question. I had a couple of quotes, and found Jasmine to be extremely competitive. I would certainly recommend Jasmine Holidays, and would definitely use them again. Thank you.

Just booked another holiday with Jasmine.
Once again a first class experience. Prompt, courteous and knowledgeable guidance through the booking process (from Tom). All queries and adjustments handled very professionally.
Highly recommended.

Our second and equally excellent holiday with Jasmine, which was so successful for a number of reasons. First Tom at Jasmine knew our destinations in detail and was able to offer crucial help and advice as to where to go and how long to stay in each place. Tom is also very relaxed and was extremely helpful in answering all our questions and we had lots! We loved all the hotels which Jasmine offered and found their locations to be perfect. As Jasmine organized all our transport, we found we had smooth hassle free journeys. Also, with an organized private guide in each new place, we were then able to enjoy exploring on our own the following days. For first timers in Cambodia and Vietnam and most recently in Japan, Jasmine made our holidays so easy and so successful.

This was my firth Safari but the first time I have used Jasmine Holidays. The whole experience was fantastic, we saw all the big five on Safari then had a week chilling out in Zanzibar. The holiday was made even special when my daughter was proposed to in Zanzibar. Luke at Jasmine holidays was so helpful & nothing was too much trouble I would definitely use him again. Many thanks John & Tarnya

Irina and the Jasmine team not only managed to take all the hassle out of booking our dream trip to Costa Rica - they organised so many unforgettable experiences. Truly incredible and only once we got there did we realise there was a bamboozling array of choices on offer. Clearly we could have wasted huge amounts of time and money if we had done it ourselves. All the tours and experiences were superb, high quality and we didn't have to worry about a thing as the different teams arrive on time to take us to the next experience.

For full transparency some things didn't go right on the holiday. But despite the time difference both the in country team and Irina were there to resolve them quickly and without fuss. For me that is the difference between a good and great travel company and I would book with them again without hesitation.

Tom at Jasmine Holidays listened to exactly what I wanted and arranged the perfect trip to Cambodia and Vietnam for a great price. The hotels were all of excellent quality especially the Borei Angkor and the Boutique hotel and spa in Hoi An. The day trips arranged were perfect allowing us to really experience both countries with a special thanks to Bun in Cambodia who really showed us true Cambodian hospitality. I will definitely be looking at Jasmine Holidays for future trips

We have just returned from another great holiday organised by Tom at Jasmine. Everything went smoothly ,and I especially liked the app ,used by them, which coordinates everything in one place.