Jawda Reviews 

249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the excellent fabric, tailoring, and unique designs that are both modest and comfortable. Many people highlight the outstanding customer service, describing it as helpful, responsive, and professional. Consumers appreciate the smooth ordering process and the overall positive experience, often recommending the brand for its reliable service and beautiful items. However, some customers also noted issues with delivery times, experiencing significant delays beyond initial expectations for their orders. These instances included prolonged waiting periods for international shipments and domestic orders not arriving within the promised timeframe.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the use of natural fibers like linen and... See more

Quality

People report positive experiences with quality, consistently praising the high-quality materials like linen... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers expressing satisfaction with... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the quality of items and the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 5 pieces from their summer 2026 linen collection and I can’t believe how good the quality of the linen is. I got all the colors in the linen abaya and the weight of the fabric is great. It’s... See more

Rated 5 out of 5 stars

I have ordered from Jawda multiple times and they always delivered my packages on time, communicated with me and fixed my orders, and provided a smooth and pleasant customer experience. One of the a... See more

Rated 5 out of 5 stars

I've brought items from jawda more than a few occasions from their abayas to their new range of modest wear and I can honestly say you can tell the love poured into these items , quality in every pr... See more

Rated 5 out of 5 stars

I’ve purchased so many different abayas from Jawda and every single time, my orders have been perfect. The quality of the abayas are impeccable. They always have so many sales too which I love, especi... See more


Company details

  1. Clothing Store

Written by the company

Jawda is a London-based modest fashion brand specialising in thoughtfully designed, handmade pieces. We produce everything in-house using carefully sourced fabrics, prioritising quality, ethical craftsmanship, and modest styles you can wear with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(249)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

I was looking for a modest clothing brand with affordable pricing and this is the place to shop if you are looking for the same. The quality does will not disappoint and the factor that makes this company worth supporting is definitely the people behind it. The communication I had with the customer service team -namely Abeera went above and beyond sorting my queries and the response time especially from a small business was outstanding. You can tell from the people behind the brand how much care and respect goes into the customer experience and how much thought goes into each piece so will definitely be buying and recommending

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time buying with…

This was my first time buying with Jawda, and I have to say that the customer service was hands down top tier. I always get size 54 abayas, and they tend to always be shorter on me, so this time I decided to size up and get 56. When the two abayas arrived, I hadn’t realized how much significantly longer the abayas were. I reached out to Jawda for an exchange, and they were so accommodating and understanding. I reside in the states, and the back and forth of shipping and the costs was just going to end up being a lot, and they were so considerate about that without me even mentioning. They took the step to offer donating the two items rather than shipping it back, and that they would send me the items in my correct size. I have never seen a brand, let alone a Muslim brand do something like this. Jawda has definitely become my favorite brand to shop from, not only because of this generous gesture, but also the quality was amazing and exactly what I was looking for to wear during this winter Ramadan. Thank you jawda!

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

Lack of communication and falsely selling items not in stock!!!

I ordered 3 abayas 24days ago, didn’t hear or receive anything until 5days later only to be told one of the items wasn’t in stock, they said we can either refund or give another item, I said I wanted a refund and to send my other items. Again they didn’t issue a refund or communicate with me, despite me chasing for another 7days.

Then another 5days went by and again no items sent and no communication, I emailed and sent messages on Instagram to which I finally got a response saying they were looking into my order, but still I had to chase for responses and kept getting told to email - even though they wouldn’t respond to emails!

I finally get a response on Friday (this is now three weeks after my order) that they will send out items, so I responded asking for the tracking number. They also claim the reason for this is because of Black Friday sales, but I ordered two weeks before Black Friday so it makes no sense!

I then get an email on Monday saying another of the items I brought is out of stock!

As you can see this shows they have been absolutely shocking to deal with, wasted my time chasing them and they are selling items they don’t even have in stock, and giving poor excuses!

FURTHER UPDATE: Finally just got my refund after 4 weeks, and they tried to report me on trust pilot for this review marking it as ‘defamatory’, says it all really. I wish I never ordered from them in the first place, it’s been 4 weeks of back and forth wasting my time, and they tried to offer me a measly 15% discount if I order from them again!

December 10, 2025
Unprompted review
Jawda logo

Reply from Jawda

Assalaamualaikum Tabz,

Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and inconvenience you faced.

During the period your order was placed, we experienced *exceptionally* high order volumes linked to our Black Friday promotions. While your order was placed before Black Friday itself, the items purchased were part of the promotional period. As a small team, we were dealing with volumes far, far higher than normal, and despite the entire team working extended hours, this did significantly impact our operations in several areas.

That said, we fully acknowledge that this was not the level of service we aim to provide. We take responsibility for the shortcomings in this experience and have since made improvements to both our inventory systems and customer support processes to help ensure this does not happen again. We would also like to reassure you that we would never intentionally sell items that are out of stock.

We would like to clarify that we made multiple attempts to contact you prior to this review in order to resolve the situation and understand how best to support you, though we appreciate that your initial experience felt short. Once the cancellation was confirmed, your refund was processed promptly and successfully.

As a way of apologising and acknowledging the inconvenience caused, we offered a discount, yes, but also multiple complimentary items from our latest collection that were not available in our Black Friday promotion. We completely respect your decision if you felt you did not wish to continue with us.

Regarding the Trustpilot report, evidence was submitted solely to clarify factual points, not to undermine or dismiss your experience, which we take seriously and fully understand.

We are truly sorry that your experience fell short and that this has left such a negative impression. Feedback like yours is taken seriously and helps us improve moving forward.

I do sincerely hope that one day we may have the opportunity to welcome you back and provide the experience you should have had.

If so, feel free to reach out to me on my personal email and I will ensure to make things right :).

Warm regards,
Anisah
Founder, Jawda

Rated 5 out of 5 stars

Exactly what I was looking for

I recently bought the elasticated skirt in black by Jawda and it was the perfect length I have long legs so it can be hard to find skirts. But was super easy with jawda the material is also so nice defo recommend. I work an office job so it’s perfect for work outfits.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable Modestwear

I have ordered from Jawda multiple times and they always delivered my packages on time, communicated with me and fixed my orders, and provided a smooth and pleasant customer experience.
One of the abayas I got had a small undone stitch but that’s the only one that had this issue. Having more neutral and colors on the darker side would be amazing! Looking forward for what’s coming next!

August 11, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent

Things always come quickly. Customer service is great and the quality is beautiful. The only improvement I can think of is to add a phone line

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible stuff 😍

-Fast delivery
-incredible customer service
-really high quality and good stitches, modest and not tight, breathable, elegant.
Good value for money, definitely shopping again!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality abayas

I’ve purchased so many different abayas from Jawda and every single time, my orders have been perfect. The quality of the abayas are impeccable. They always have so many sales too which I love, especially the free shipping ones. I will always purchase from this brand In’shaa’Allah.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing abayas

Amazing abayas, I’ve bought so many and they’re all comfortable. Customer service responds super fast and is always helpful.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer for good reason.

I've brought items from jawda more than a few occasions from their abayas to their new range of modest wear and I can honestly say you can tell the love poured into these items , quality in every product. I was unsure on sizes on some of the modest wear and the sister via Instagram very kindly helped me out with measurements and told me which items would be which size
One of my favourite modest wear brands for sure.
My favourite is the milenge bow abaya, if you are going to invest in quality items which will last a long time I would definitely purchase from jawda.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

My fave clothing company!

Amazing clothes- I wear them every day to work and constantly get compliments. Perfect modest, beautiful basics to mix and match. But what really sets this company apart is the amazing customer service and attention to detail. I had a few sizing issues and the owner of the brand herself responded and went above and beyond to make sure I was satisfied and had the right clothes every time. Absolute top notch customer service.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting prices

Quality does not match the price at all, last time I bought a abaya the sleeves were so small compared to my previous one and they offered nothing no discount no code only an excuse as to why, they claim it’s hand made so there’s error bound to happen.. Not only that but my favourite abaya has gone up from $80 AUD to now $96 I don’t know how they think that’s right and claiming to be targeting Muslim girls and then upping your prices like that is so wrong and makrooh. Their slogan included the word “affordable” how misleading. They’re selling a basic shirt for $110 and the abaya for $150 how is this even considered an Islamic business I don’t know. You’ve lost a faithful customer I bought many times from here but seeing how the prices keep increasing has driven me away!

June 28, 2025
Jawda logo

Reply from Jawda

Hi Zayneb,

Sorry to hear about your most recent experience and I am sad to hear we have lost a loyal customer due to our prices, especially on your favourite piece.

Firstly, I tried to search for your details in our database so I could contact you directly, investigate what happened, and resolve things properly, but I wasn’t able to find an order or customer record. We always try to go above and beyond with our customers to ensure they're 110% happy. In your case, that would have involved either a free replacement or a refund if there was a defect. This has always been the case since our inception. If you wish, you are welcome to contact us and I would be happy to see what we can do for you!

Next, it saddens me to hear you now find our prices disgusting. I think it's important for me to be as transparent as possible here.

Since we launched in 2022, the Australian Dollar has depreciated by around 25-30% against the Pound. As we’re a UK-based brand, prices in AUD rise when the exchange rate shifts. This is something that is unfortunately out of our control. This would explain why your favourite piece has increased in price in Australia.

Secondly, we handmake all of our garments here in London, UK, where wages are 5-15x more expensive than in cheaper labour countries. We also source our fabric locally. We refuse to outsource production abroad or mass-produce. Naturally, that makes our costs much higher than fast fashion brands, but it also means we remain ethical and sustainable in how we operate.

This is very important to us and we would rather opt to have slightly higher prices than to change what we stand for. However, despite all this, we’ve worked hard to keep many of our core pieces under $95 AUD.

I'm genuinely sorry you feel let down. We never take that lightly. But if you ever do feel open to giving us another try, we would be honoured to make it right. Just drop us an email :).

Warm regards,
Anisah
Founder, Jawda

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