JBR Capital Reviews 507

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, easy, and swift process from beginning to end. Reviewers are particularly impressed with the quick response times and the overall positive user experience. However, some customers also noted issues with pricing, describing interest rates as ridiculous. A few other people also felt that customer service was lacking, mentioning slow responses and a lack of effort to confirm agreements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the seamless, swift, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently highlight the speed and... See more

Price

Customers had ambiguous experiences with price. While some reviewers praised the company for achieving the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the professionalism and attention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb company to deal with ! Our point of contact Gabriel ‘Gabe’ has been absolutely fantastic. He kept us informed at every stage and was always at hand if needed. JBR and their team are highly skil... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with JBR. I was going to make a large cash payment for a vehicle due to the complexity of my business structure and other things, however, I thought I would reach out to J... See more

Company replied

Rated 5 out of 5 stars

I recently re-financed one of my vehicles. I initially was attracted by JBR because they offered the most competitive rates and flexibility in terms of the deal's structure. Tje service they offer is... See more

Company replied

Rated 5 out of 5 stars

My second time usingJBR and I chose them over the dealer’s recommendation as their offers were better plus I was an existing customer and knew they would take care of me. Furkan went above and bey... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

JBR Capital is the UK’s only independent finance provider dedicated solely to high end vehicle finance. JBR Capital offers bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.

TAILORED FINANCE FOR LUXURY CLASSIC & SUPERCARS

Written by the company

Flexible Bespoke Finance
We offer flexible and competitive finance from £50k to £750k+. Each finance deal is designed to suit you, your financial needs and put you in control.
Great Customer Service
We are petrol-heads ourselves and work with the best car dealerships in UK, which enables us to know the market inside out and have the expertise to put together realistic financing offers.
Fast Decision Making
Most of our customers get the go-ahead on their supercar finance package within a week so we can make your dream of owning a high-performance car reality sooner then you might think.

WHY FINANCE WITH US?

Dedicated solely to high-end vehicle finance

JBR Capital is the UK’s only independent finance lender dedicated solely to high-end vehicle finance, offering specialist classic, prestige, racing & supercar finance. We offer tailored finance options to private individuals and businesses, lending anything from £50,000 and to date we have loaned over £1 Billion. Our personalised approach means that we may, depending on your circumstances, be able to offer finance to clients who do not fit the traditional computer-driven models of other companies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

I was absolutely gobsmacked at this…

I was absolutely gobsmacked at this company quotation for an Aston Martin I wanted to purchase; I recently requested a quote and found the proposed terms to be significantly uncompetitive. The quote carried a 12.9% APR, resulting in a total cost of credit exceeding £20,000—over 34% of the vehicle's purchase price.

Furthermore, the agreement was structured with a balloon payment representing over 67% of the car's current value. For a decade-old asset, this strikes me as a high-risk financial strategy for the consumer, with a strong likelihood of negative equity at the end of the term. While the service was prompt, the financial product itself does not represent a sensible or competitive option for serious buyers.I will have to look elsewhere.

February 1, 2026
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Dan, thank you for your feedback. We apologise for any dissatisfaction with the quote you received. If you would like to discuss this further, please visit: https://jbrcapital.com/contact/.

Rated 5 out of 5 stars

Clear and straightforward process

I dealt with Gabe - who made the whole process so easy. He was very quick to respond on emails and the phone, the credit checking process was straightforward, and he dealt seamlessly and directly with the dealer. It’s hugely refreshing having a direct contact who can answer your questions and help with the process.

January 31, 2026
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Reply from JBR Capital

We really appreciate your feedback, Michael. We want to ensure that every step of the process feels personal, and it’s great to know we succeeded in doing so for you.

Rated 5 out of 5 stars

Will be back for all my finance

Easy to deal with and all done in 3 days

January 29, 2026
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Reply from JBR Capital

Thanks for sharing your feedback, Jon! We know how important speed is in this process, and we’re glad we could make things run as smoothly as possible for you.

Rated 5 out of 5 stars

Gabriel has been Amazing

Gabriel has been Amazing help
From start to finish. Quick quotations. Easy to deal with and got me the result I wanted. Really happy with the service.

January 29, 2026
Unprompted review
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Reply from JBR Capital

Glad to hear it, Karl! Our goal is to keep things moving quickly and without hassle, and it’s fantastic to know we hit the mark for you.

Rated 5 out of 5 stars

Furkan was very helpful and easy to…

Furkan was very helpful and easy to deal with. My situation wasn’t simple, but he worked through it and helped me get finance for my new car. I appreciate the help.

January 23, 2026
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Reply from JBR Capital

Thank you for the positive feedback Lewis, we really appreciate your review! Providing a personal experience is key for us, and it’s great to hear you felt that attention to detail.

Rated 5 out of 5 stars

Direct contact

Direct contact, easy to generate multiple quotes on different cars. Without the need to have to liaise with several dealers.
Effectively knowing your budget and options on several cars.

January 14, 2026
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Reply from JBR Capital

We appreciate your review! We’re pleased to hear you found our service easy and effective. Thank you for your feedback.

Rated 5 out of 5 stars

Process was easy

From start to finish the process was made easy

January 9, 2026
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Reply from JBR Capital

Thank you for your 5 star review Peter! We’re delighted you’re happy with our service.

Rated 5 out of 5 stars

Professional and super efficient

From start to finish, Furkan from the JBR team was excellent. Knowledgeable, professional and super efficient from the first call to completion. Thankyou JBR.

January 9, 2026
JBR Capital logo

Reply from JBR Capital

Thank you for your feedback, Nick! We aim to ensure every interaction is excellent, efficient, and catered to your needs, and we’re glad to hear that we delivered on this for you.

Rated 5 out of 5 stars

Great experience

Efficient, friendly, professional all the way through the process. This is the second time I have used JBR for a large capital asset and again been an exceptional experience.

January 9, 2026
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Reply from JBR Capital

Hi Peter, thank you for your 5 star review! We’re thrilled to hear we kept things friendly, professional and efficient!

Rated 1 out of 5 stars

You think Labour are bad!

JBR called me up as my car was near a track to ask me if I had track insurance. If you do not know, they install a tracker on YOUR car YOU pay for, and act like it is theirs. Avoid avoid avoid

December 10, 2025
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hello, we appreciate you taking the time to let us know about your experience. We’ve just sent you an email via Trustpilot asking for some more information. Please can you respond to this request so we can investigate this further and assist you.

Rated 5 out of 5 stars

Highly professional

Highly professional, responsive, knowledgeable team who guided and supported me on the acquisition of my long term dream car!

December 24, 2025
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Reply from JBR Capital

Thank you for your feedback, Zoe! We aim to make sure every interaction feels effortless and catered to your needs, and we’re glad to hear we delivered that for you.

Rated 5 out of 5 stars

Excellent.

Friendly, prompt and professional service.
Furkan is a pleasure to deal with.

December 18, 2025
JBR Capital logo

Reply from JBR Capital

Thank you for taking the time to share your feedback and for choosing JBR Capital.

Rated 5 out of 5 stars

Gabe from JBR was great

Gabe from JBR was great, really helpful and made sorting the finance straight forward ! He even met me at the office out of out of hours so I could sign the paperwork. Thanks again.

December 9, 2025
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Reply from JBR Capital

Thanks for the review Liam! We’re really glad to hear you felt well taken care of. We strive to make every client feel like a priority.

Rated 5 out of 5 stars

Gabriel was excellent!

Gabriel was amazing from start to finish, the third time I’ve used JBR and they always go above and beyond

Highly recommend

December 5, 2025
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Steve, thanks for the recommendation! It’s fantastic to hear Gabriel made the process smooth from start to finish, and we really appreciate you choosing us again. We look forward to working with you next time.

Rated 1 out of 5 stars

How would you rate my exp? See description

Hi JBR,

There are several matters that require your immediate attention:

You have taken possession of the car as agreed, yet you have made no effort to confirm this with me.

You have still not released me from the associated credit agreement.

You have not issued the refund you committed to in writing.

Your continued lack of communication and follow-through is unacceptable. I am not prepared to keep waiting for basic responses.

Please resolve all of the above by tomorrow. If you fail to do so, I will escalate this as a formal complaint once again and proceed with a small-claims action for the outstanding refund. I will also consider advancing my concerns outlined previously regarding your conduct.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gabe was very helpful and efficient…

Gabe was very helpful and efficient communication was great and all dealt with perfectly

November 26, 2025
Unprompted review
JBR Capital logo

Reply from JBR Capital

We appreciate the review, Neil. It’s great to know we made your experience as efficient and helpful as possible. We’re always here to deliver results without the wait!

Rated 3 out of 5 stars

JBR have had serious financial…

JBR have had serious financial difficulties, they've new owners and now they want you to pay the cost of past mistakes.

Ridiculous interest rates, zero customer service, intrusive tracking devices. They like to constantly remind you that they own the car not you. Horrible company from a horrible city. Car finance is in freefall thanks to rotten operators like JBR.

October 6, 2025
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks for taking the time to leave a review, and we're sorry to hear this. We've sent an email via Trustpilot asking for a couple more details to allow us to look into this further and assist you.

Rated 5 out of 5 stars

Great service quick and informative…

Great service quick and informative Furkan is excellent with updates and making sure things run smoothly

November 5, 2025
JBR Capital logo

Reply from JBR Capital

Thank you for your 5 star review, Shakeel! We’re thrilled to hear we kept things quick, smooth and informative!

Rated 5 out of 5 stars

I recently financed my vehicle through…

I recently financed my vehicle through JBR Capital and had an outstanding experience from start to finish. Gabriel handled my application and was overall exceptional. As Gabriel was knowledgeable, transparent, and genuinely committed to finding the best solution for me. He walked me through the options clearly, secured competitive terms, and kept me updated at every stage. The process was smooth, fast, and completely stress-free. What really stood out was Gabriel’s professionalism and the personal attention he gave as nothing felt generic or rushed. If you’re considering vehicle finance, I highly recommend JBR Capital, and especially Gabriel for his first-class service.

October 31, 2025
JBR Capital logo

Reply from JBR Capital

We really appreciate you taking the time to recommend us, Benjamin! Our team is dedicated to making sure things are seamless from start to finish, and we’re happy to hear we’ve succeeded in doing that for you.

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