JD Gyms - Birmingham Reviews 

452
•
TrustScore 3 out of 5

2.9

Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Needs serious improvement. The gym is cramped, the AC doesn't work, and key equipment like the boxing bags are broken or missing. The layout is inconvenient, staff are rarely visible, and new members... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more

Company replied

Rated 5 out of 5 stars

I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more

Company replied


Company details

  1. Gym

About JD Gyms - Birmingham

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom

  • 1212706921

2.9

Average

TrustScore 3 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(452)

4,691 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

great gym great facilities but only…

great gym great facilities but only issue i have are the toilets and shower. the showers are not blocking the whole person (95% privacy). toilets be stinking and blocked up by people.not enough cleaners.

September 28, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 2 out of 5 stars

The showers and sauna are unhygienic…

The showers and sauna are unhygienic and poorly maintained

September 19, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello – Thank you for the review. We understand the importance of cleanliness when in our gyms and our gym teams do undertake regular maintenance checks. We will ensure your feedback is passed on.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Corrina is very helpful and always…

Corrina is very helpful and always smiling 😁
The new refit is also really good and I was very impressed with how quickly they extended the ceiling so we could continue to use the stepper on 3rd floor.
Great gym, great vibe
Keep up the good work 💪🏾

September 24, 2025
Unprompted review
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ The JD Gyms Team 💚

Rated 2 out of 5 stars

Nothing special

Nothing
Special the place stinks, especially the changing rooms and the sauna room. the roof of the ladies on the ground floor is damaged. The toilets stink everytime I come.

The gym itself is alright

It’s okay if you are on a budget or if you live closer to the gym.

September 11, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I am a doctor

I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far reaching underlying health benefits than even she could imagine (especially blood pressure sufferers). The findings are backed by research papers on 16000 sufferers papers and it is well documented (e.g bbc news website). Well done staff. Keep up the great work.

September 11, 2025
Unprompted review
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for the 5star review! It's great to hear your enjoying the classes at our gym. Keep up the great work👍
The JD Gyms Team 💚

Rated 5 out of 5 stars

New class and women’s area

Edem is a fabulous addition to the team. It was my first time going to his Step and Dance Fit class yesterday and just wanted to mention how great the class was.

With the new women’s area and Edem’s new classes it’s a breath of fresh air to JD GYM. Combined with friendly staff such as Yasmin who is always on hand to help and Hannah’s amazing Body Pump classes, the recent changes have made this a better gym.

September 4, 2025
Unprompted review
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

Rated 1 out of 5 stars

increased the monthly charge but close…

increased the monthly charge but close certain parts of the gym at different times meaning some workouts have to be cancelled. new machines come in and a week later they are out of order?? this is what im paying 30 a month for.

August 25, 2025
Unprompted review
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Love the new ladies section

Love the new ladies section, so clean and organised !

August 14, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Great Gym however…

It’s a really nice gym, although it can get very busy. I use the women’s only section and I find it unfair the fact that we don’t have all the equipment there to use and that we have to wait long periods of time to use a certain piece of equipment because someone else is using it.

August 2, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi Cindy - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Unprofessional

Unprofessional, no response to their email, they don’t want me to cancel my membership so they don’t respond to my email but expect to give 30 days notice. Even though I sent them several emails, I haven’t had any response as to whether my membership is cancelled or not.

June 29, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi there - Thanks for taking the time to leave this review. I can see that you've raised a request today and a member of the team will be in touch via email.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Lack of privacy in women’s

Honestly, I regret joining JD Gym in Birmingham Newtown. The women’s only section was the main reason I signed up, thinking it would be a safe place where we can take our hijabs off and work out in peace.

Instead, one of the female PTs has been recording and on TikTok live in there! This is so wrong and so disrespectful. We go in there because we think it’s private – and now we have to worry about being filmed? It’s completely unacceptable.

Also they have multiple female staff, however they always feel the need to make the male staff come into the women’s only area section and toilets to do checks.

I felt so uncomfortable and unsafe after seeing this happen. Management doesn’t seem to take it seriously either. If you’re a Muslim woman or just want a safe, private environment, this is not the place.

Sort it out JD Gym – your members deserve basic respect and privacy.

July 25, 2025
Unprompted review
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello - Thank you for your review. We appreciate you bringing this to our attention and are sorry to hear about your experience. We are committed to ensuring a respectful and comfortable environment for all our members.
The JD Gyms Team 💚

Rated 1 out of 5 stars

I don’t recommend this gym

I don’t recommend this gym at all. It’s dirty, smelly, equipment all over the place. I’m lucky I only paid £10 for the first month and no contract.

July 21, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi – Thank you for taking the time to leave us a review. If you have any concerns about the cleanliness in the gym, please notify staff on site as soon as you can.
The JD Gyms Team 💚

Rated 2 out of 5 stars

A lot more machines

A lot more machines. In comparison to other gyms it lacks in number of machines. Tare no duplicates but seems too prioritise Cardio when they are not all in use nor are people waiting for them.

July 3, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 2 out of 5 stars

The gym membership is a lot of money…

The gym membership is a lot of money compared to the practicality of the gym as there is not much machinery and the women section is so unbelievably small

June 19, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi Haleema – Thank you for your review. We think our prices are incredible value. We provide a wide range of equipment so that members have a variety of ways to workout, aswell as our Birmingham gym being open 24hours!
The JD Gyms Team 💚

Rated 1 out of 5 stars

Absolutely Filthy

I joined the gym on Friday, went to the gym on Friday, cancalled membership on Friday. Or atleast put in a request to cancel because i got an automated reponse saying it takes 21 days. What a joke. It was a very hot day, treadmills next to the window on higher floor, AC in treadmill area switched off. It gets worse, shower area absolutely filthy dirty and to top it off there was excrement in the shower cubicle. Can't be dealing with that.

June 20, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello, thanks for leaving a review! We're doing everything we can to keep Birmingham and all of our other gyms cool. Thankfully, hot weather is pretty rare in the UK 😉
As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Really bad not value for money

Jd gym Birmingham charge extra for nothing other Jd gym are cheaper an better. No AC working in summer no Fresh air in Gym when busy im asthmatic which is really bad. Smell rotten in showers an sauna. No cleaning equipment 1 spray for the whole gym. 1 tissue roll for the whole gym 3 floors. Staff dnt clean up just sign off every hour an full of rude staff. Men gym falling apart.

May 24, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello, thanks for leaving a review! We're doing everything we can to keep Birmingham and all of our other gyms cool. If you have any concerns about the cleanliness in the gym, please notify staff on site as soon as you can.
Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym is great however there appears…

The gym is great however there appears to be no aircon and the ladies toilets are in a state. 2 cubicle doors you are unable to lock. The toilet tissue dispenser is jamed so you are unable to get tissue out. Its a pity as it lets the gym down.

June 7, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 3 out of 5 stars

Expensive

Expensive, it was affordable before,

June 8, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hello Mohammad - Thank you for leaving a review! With 24/7 access, 250+ Machines, saunas and free parking we think our Birmingham gym has a lot to offer for the monthly price.
The JD Gyms Team 💚 

Rated 2 out of 5 stars

Keeps getting worse...

The women section in the gym is small, cramped and always missing weights. There is always atleast 1 machine that is broken and as time goea on more and more equipment is being removes.
The showers are dingy and dark, and have a strange smell.

There are no classes during the day only at peak time, when there is bi parking. And the classes are too full if you do come at peak time making it hard to actually take part in vlasses. All the good classes have been removed only leaving the same few that are repeated daily with no variety.

June 2, 2025
JD Gyms - Birmingham logo

Reply from JD Gyms - Birmingham

Hi – Thanks for leaving us some feedback. Our gym teams do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should become broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have equipment in working order as soon as is safely possible. If you do have any concerns about the equipment, please notify staff on site as soon as you can.
Thank you, The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look