Needs serious improvement. The gym is cramped, the AC doesn't work, and key equipment like the boxing bags are broken or missing. The layout is inconvenient, staff are rarely visible, and new members... See more
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more
Company replied
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
Company replied
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
Company replied
Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great gym, great people
Been going to this gym for a good few years now and I love it. Members and staff both very friendly. The manager I believe her name is Anna has been doing a great job since starting and really has the members best interests at heart.

Reply from JD Gyms - Birmingham
Location is perfect for me 5 minutes…
Location is perfect for me 5 minutes away from my home and the gym is very spacious with great equipment for lifting and running.

Reply from JD Gyms - Birmingham
The new equipment that was introduced…
The new equipment that was introduced has been fantastic very spacious also great gym

Reply from JD Gyms - Birmingham
The manager is the best thing about the…
The manager is the best thing about the place, if we need anything all we need to do is ask and it gets done

Reply from JD Gyms - Birmingham
There are no upper body machines in ladies area.
There are only bikes, treadmill and stairmaster in ladies area. There is no upper body machines. And majority of bikes are out of order.

Reply from JD Gyms - Birmingham
No wall ball station?
Good experience, I was having issues to get in and out took me quite a while to scan the code. Also no wall ball station? As a HYROX rock star need that wall ball station.

Reply from JD Gyms - Birmingham
Not a lot of equipment in the women’s…
Not a lot of equipment in the women’s only area. The weights aren’t heavy enough. Not a very clean environment. Wouldn’t recommend to a friend

Reply from JD Gyms - Birmingham
Experience could be made better with…
Experience could be made better with the cleanliness of the woman’s toilets and the sound system in the classes , the music cuts out throughout every class which is very frustrating.

Reply from JD Gyms - Birmingham
I like JD Gym i used to JD one year…
I like JD Gym i used to JD one year before i returned back 15/11/2025 but the only think i want to say is some of the staff are not help full when you need help or ask something.

Reply from JD Gyms - Birmingham
So much better then the other gyms
So much better then the other gyms . Pure was so smelly and JD never 5*

Reply from JD Gyms - Birmingham
I can’t access the gym I can’t log into…
I can’t access the gym I can’t log into my account to be able to use the qr code to get into the gym and whenever I call the gym nobody answers at all!

Reply from JD Gyms - Birmingham
It's ok not bad but should be better if…
It's ok not bad but should be better if women has a separate room.

Reply from JD Gyms - Birmingham
Shawer room too much smells .and dirty…
Shawer room too much smells .and dirty .
No cleaner was there.made me sick. No went any where.
. I am cancel my membership. New town Birmingham. Some machines are broke.

Reply from JD Gyms - Birmingham
Excellent equipment and very friendly…
Excellent equipment and very friendly atmosphere

Reply from JD Gyms - Birmingham
The shower place in the women only area…
The shower place in the women only area smells so so so bad that the locker room smells bad as well. Please put that into consideration. Also, the only women cardio room gets humid sometimes, please adjust the air conditioner based on that. Thank you.

Reply from JD Gyms - Birmingham
Gym is ok but could be better.
Gym is absolutely ok with a lot of variations machines but in my opinion what is the most minus for it is that nobody is putting the weights back in place and at some point is very annoying and it looks like a mess.

Reply from JD Gyms - Birmingham
I joined JD Gym Birmingham UK once…
I joined JD Gym Birmingham UK once again with the hope of a better experience.
The regular yoga classes was my main interest.
I wanted to relax by using sauna and showers.
It’s been a huge disappointment as the toilets were all unflushed. The changing rooms were very busy with clothes and belongings on all benches and hooks.
The showers were dirty and the tiles above the showers were exposed and ladies were waiting for showers and again ladies clothes were on hooks and on floor.
The sauna felt dirty and the wood was old and felt in need of a clean and refurb.
I felt dirty as I leaned against the wooden interior and came home to realise I have picked up a fungal infection on the back of my shoulder/ upper back.
A week later I’m still using anti fungal cream and antihistamines to clear the infection caused by the dirty sauna and showers and whole area for changing and toilets too.
I contacted the customer service by email as I was already having issues accessing the gym as the app wouldn’t scan me in or out of gym entrance. I’ve had no reply.
The price had risen too.
The parking is also an issue at yoga class times as most times last year I couldn’t find parking in car park or on outside road.
As I mentioned I came for the yoga classes and had issues since I joined which is still an issue.
It’s a huge gym and the whole sauna and shower area needs to be upgraded to meet the needs of the members. Have strict guidelines to maintain hygiene and also reflect the price increase.
You can’t increase the price and lower the hygiene and cleanliness.
Car park should have cctv and be available for gym members.
My car was damaged in the car park and staff said the area wasn’t covered by cctv.
The staff are friendly yet it seems like there aren’t enough members to cover all the duties. There seems to be different people and not able to manage the volume of members and queries.
There are fundamental issues in the ladies area
Cleanliness
Hygiene
Parking
Scanning

Reply from JD Gyms - Birmingham
Quite a few inconsiderate people
People in there with headphones on shouting and smashing weights down consistently

Reply from JD Gyms - Birmingham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







