Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
Company replied
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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See what reviewers are saying
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
Company replied
The women’s area really needs an upgrade; more weights, barbells, and benches would make a huge difference. Right now it’s mostly cardio equipment, which can easily be done in the park if we’re being... See more
Company replied
your hygiene is poor cleaning services are pathetic, toilets never been clean changing area along with bath side of that floor is wet all the time, you can't even step in there without having a boat.... See more
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Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
441 reviews
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Compared to all the other jd gyms in…
Compared to all the other jd gyms in the region it is the poorest in quality. Equipment is old, lacks machines you'd expect at even a gym group. Showers are touch and go the stench is something else.
January 20, 2025
Unprompted review
Reply from JD Gyms - Birmingham
We understand your disappointment with the gym's condition.
We strive to maintain a high standard across all our locations, and we appreciate you bringing this to our attention. We will use your feedback to improve the experience at this gym.
Best wishes
The JD Gyms Team
It’s nice and clean however it’s hard…
It’s nice and clean however it’s hard to get on the treadmill as the users takes too long on it there should be a limit so someone else gets the chance to go on it
January 7, 2025
Reply from JD Gyms - Birmingham
We appreciate your feedback and understand your frustration with the wait times for the treadmill.
We strive to provide a positive experience for all our members and are always looking for ways to improve.
Best wishes
The JD Gyms Team
Update equipment
The gym equipment needs to be serviced and updated. Gym area would benefit from a good clean.
January 4, 2025
Reply from JD Gyms - Birmingham
We appreciate you taking the time to share your feedback. We understand your concerns about the gym equipment and cleanliness. We are always striving to improve our facilities and will take your comments into consideration.
Best wishes
The JD Gyms Team
Good gym very clean and good equipment…
Good gym very clean and good equipment but the ladies only area is not ok, it is always very busy and most days that I have been I have been unable to get a tred mill, if this continues I will have to join else where
January 4, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate your feedback and understand your frustration with the ladies-only area.
We strive to provide a comfortable and accessible environment for all our members. We will take your concerns into consideration as we continue to improve our facilities.
Best wishes
The JD Gyms Team
Overall a decent gym but I believe the…
Overall a decent gym but I believe the gym is a bit overcrowded at times and the wait times for equipment is a bit discouraging as there are not many multiple weight training equipment or many multiple targeted cardio equipment such as the stair master. Women’s section is always crowded when I go and not seeing clearly on a wall what classes are on does not help when trying to join.
January 6, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the occasional crowding and wait times for equipment.
We strive to provide a positive and efficient workout experience for all members. We're always looking for ways to improve our facilities and services.
We value your input and will take your suggestions into consideration as we continue to enhance our gym.
Best wishes
The JD Gym Team 💚
Poor
I’ve been a member of this gym for a few months now, and I am seriously disappointed. The machines are always broken—good luck trying to find a treadmill that actually works. It’s frustrating to pay a membership fee for equipment that is constantly out of order. Clearly, maintenance is not a priority here.
Don’t even get me started on the bathrooms. The toilets are consistently dirty, and the smell is unbearable at times. It’s obvious they’re not cleaned regularly, which is unacceptable for a place where hygiene should matter.
This gym has so much potential, but the lack of upkeep and basic cleanliness ruins it.
December 6, 2024
Unprompted review
The sauna smells of urine
The gym is great has everything you need the main problem is the men's changing rooms and sauna smell of urine and it's very strong everytime I go there it makes me feel sick. I am thinking to cancel my membership at the end of this month I just joined a few days ago but the other members tell me it's like this everyday
November 22, 2024
Reply from JD Gyms - Birmingham
hello Imran, thank you for taking the time to leave us a review. It is great to hear that you enjoy the gym and it has all you need for your workouts. However we are naturally disappointed to receive the 2 star rating due to the cleanliness of the changing area and specifically the sauna. We understand that the rest & relaxation side of the gym is just as important as your workouts and the atmosphere does not seem relaxing or rewarding.
For something that is effecting your JD Gyms experience as much as this, we would recommend that you contact the management team whilst you are in the gym next time for them to look at rectifying this asap for it not to effect yours and other members overall experience. If you can not find a member of the management team on your next visit, please contact them on: Birmingham@jdgyms.co.uk
Best Wishes,
The JD Gyms Team 💚
Great features, not worth the price point
The gym itself has many great features, however, there is much room for improvements. Half the machines in the woman’s only section do not work, the weights are too low and mismatched. It is also incredibly hot in the woman’s section and there’s aren’t a lot of machines to use. The changing rooms and bathroom have a weird odour and the app is incredibly basic compared to their competitors apps (PureGym). The app doesn’t even enable you to see how many people are in the gym and theirs is no interactiveness with consumers.
November 16, 2024
Reply from JD Gyms - Birmingham
Hi there Demmy. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving the member experience.
We do have plans to develop our app further in the future, but for now we're just using it to allow contactless entry for our members and it does that wonderfully well.
if any equipment should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Best wishes The JD Gyms Team 💚
More than half of the treadmill…
More than half of the treadmill machines are not working in the ladies only section.
People literally queue up for the machine which is really annoying. They can clearly be fixed hence why I don’t understand why they don’t fix it!!!!
November 13, 2024
Reply from JD Gyms - Birmingham
Hi there
We appreciate you bringing this to our attention. We understand your frustration with the limited availability of treadmills in the ladies-only section. We are committed to providing a positive experience for all our members and will look into this issue further.
Best wishes
The JD Gyms Team
I have returned back to jd after 5…
I have returned back to jd after 5 years and it’s still the same! had the worst experience training and its only been a week of joining back. The ladies cardio section - 3x treadmill is out of order. I tried using the treadmill upstairs where half way throughout my workout the treadmill stopped working which distracted my workout. And let me not start on the hygiene- it has a damp urine odour everywhere.
November 16, 2024
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration with your recent experience. We strive to provide a clean and functional environment for all our members. We appreciate you bringing these issues to our attention and will address them with our team.
Best wishes
The JD Gyms Team
the gym is really nice and has nice…
the gym is really nice and has nice facilities. i feel like though closing the changing rooms after midnight kind of defeats the purpose of a 24hour gym? also the staff aren’t the best of help we had to be the one to ask questions and for them to be welcoming and show us around, tell us about the gym and how the whole system works with the app and everything. they kind of just expected you to know which i think is unfair. otherwise it’s a nice gym the girls section is nice, the changing rooms do smell a bit but wasn’t expecting anything different tbh
November 15, 2024
Reply from JD Gyms - Birmingham
Hello Natashaaa. Thanks for leaving us some feedback for our gym in Birmingham, we appreciate it.
We are a 24-hour gym in Birmingham, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
As well as this as a 24/7 gym. we do leave the gym and equipment open and available to use so you can continue to achieve your fitness goals 24 hours each day😊
We Can only apologise for the experience that you had with a member of staff during your joining process, as a bare minimum they should assess each new joiners gym history, their intended usage and what their goals are, In addition to any other questions the member may have about the facilities to ensure they are comfortable next time they come in to train.
The JD Gyms Team 💚
Faulty equipment
Faulty equipment. Out of action notices on over 5 machines in one area. Having to wait around for a turn to use equipment and others gym users waiting behind you in a queue to use the same equipment. Disappointed with facilities. Floor in changing area was wet with no notices in place. Overall not very happy with recent experience considering the gym fee has increased since the last time I was a member
November 11, 2024
Reply from JD Gyms - Birmingham
Thanks for leaving us some feedback Maya. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Our in gym teams do complete regular room checks to ensure the safety of each area of the gym, however if you notice anything that is out of place or a potential cause for concern, please do not hesitate to contact a member of the team so they can rectify it asap and not allow it to effect yours and other members experience. The JD Gyms Team 💚
If you have any concerns about equipment, please notify staff on site as soon as you can. The JD Gyms Team 💚
The gym needs to be cleaner
My experience was positive overall, but the gym could be a bit cleaner. Since gyms are known to be places where germs can spread easily, I would suggest more frequent cleaning of the bathrooms, along with providing additional cleaning supplies for members to wipe down equipment. More hand sanitising stations would also be helpful.
November 5, 2024
Reply from JD Gyms - Birmingham
hello Ashleigh. Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is an area specifically that they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk
We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the XXXX members to use.
Best Wishes,
The JD Gyms Team 💚
Open 24 hours a day
I love that this gym is open 24 hours a day. It is great to see separate areas designated for men and women across the three floors. I am currently having personal training sessions with Selvin Robinson which has given me an even better experience and variety at the gym because I am getting opportunities to improve my cardiovascular fitness through boxing as well as improve my muscular strength with weight training. The only reason i am not able to give the gym 5 stars is because i often see dirty tissues left all over the place even though bins are provided and the car park is full of rubbish. A little more maintenance is likely to solve this issue.
November 8, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad you're enjoying the 24-hour access and the separate areas for men and women. We're also happy to hear that you're finding your personal training sessions with Selvin beneficial.
We will take your comments about the cleanliness of the gym and car park seriously and will work to improve these areas.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hello Pegah, Thanks for leaving us some feedback. Sorry if we have some machines out of order at the moment, we're working to get them back in action as quickly as possible for the womens section in Birmingham.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪 The JD Gyms Team 💚
Rundown gym
The equipment is broken. Staff is not visible to support/help. Car park is full of trash. Women area is tiny and hardly ever all the machines working. Since past 2 years, Locker rooms ceiling has been leaking. No repair carried out instead they put a plastic bucket to collect leaking water.
November 3, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review.
We understand your frustration with the issues you've experienced. We strive to provide a clean and functional environment for all our members, and it's disappointing to hear that your experience has fallen short of our standards. We appreciate you bringing these concerns to our attention and will take them seriously as we work to improve our facilities.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
We value your feedback and will use it to improve our facilities.
Best wishes
The JD Gyms Team
I just joined the gym
I just joined the gym. But was disappointed when I saw the toilets men. You need to really do something about that.
October 26, 2024
Reply from JD Gyms - Birmingham
Hello Tanga, thank you for taking some time to leave us a review, although we are disappointed with your experience in Birmingham, we are still pleased you have told us, as we continue to strive for exceptional standards!
Staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have specific concerns about certain facilities in club, please notify staff on site as soon as you can for them to try to rectify it asap. The JD Gyms Team 💚
Very poor gym
Such a disappointing visit to the Birmingham branch. The cleanliness was horrific. Most likely lack of cleaners. Gym is not up to standard, starting using the treadmill and one part of the attachment fell apart. Cubicles smell horrible and clearly don’t get cleaned! I understand its a public gym with constant people attending but have attended other gyms and it is not as bad as this branch! Very disappointing and had to unfortunately cancel my membership the same day!
October 22, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us your feedback.
We are very sorry to hear about your experience at the Birmingham branch and that you felt the need to cancel your membership.
We understand your disappointment with the cleanliness and the condition of the equipment. We appreciate you bringing this to our attention and will be sure to address these issues.
Best wishes
The JD Gyms Team
We need more machines to hit the hidden…
We need more machines to hit the hidden muscles for body building
October 22, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
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