Needs serious improvement. The gym is cramped, the AC doesn't work, and key equipment like the boxing bags are broken or missing. The layout is inconvenient, staff are rarely visible, and new members... See more
Company replied
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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See what reviewers are saying
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more
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Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
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I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
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Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
452 reviews
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Toilet is always smelly (not clean)
March 4, 2025
Reply from JD Gyms - Birmingham
Hi there
We sincerely apologise for the unpleasant experience you had.
We understand that a clean and comfortable environment is essential, and we are committed to ensuring all our facilities meet the highest standards. We will address this issue immediately and take steps to improve our cleaning procedures. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
The showers smell nasty and the…
The showers smell nasty and the drainage system seems off, it needs better maintenance
February 21, 2025
Reply from JD Gyms - Birmingham
Hi there
We understand your concern about the shower experience. We value your feedback and will use it to improve our maintenance practices. We strive to provide a comfortable and enjoyable experience for all of our members.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
We're thrilled to hear you enjoyed our equipment selection! It's our goal to provide a variety of options for our customers.
Best wishes
The JD Gyms Team 💚
The place is busy and people are…
The place is busy and people are friendly. Sometimes too much people and you have to wait to use the facility like the treadmill for example.
February 9, 2025
Reply from JD Gyms - Birmingham
We appreciate you taking the time to share your experience. We're glad to hear you enjoyed the friendly atmosphere.
We understand that our popularity can sometimes lead to wait times for equipment. We're always working to improve our facilities and provide the best possible experience for our members.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Thank you for your wonderful review!!
Best wishes
The JD Gyms Team
(Newtown JD Gym) The gym is nice and…
(Newtown JD Gym) The gym is nice and lovely and I like that it has a female only area, however the female changing area is dirty most of the time, I have only been there two times since I have joined, but both times I didn’t get a good impression of the female changing area, I cannot go to a gym where I don’t feel comfortable having a shower or getting changed because of hygiene reasons
January 26, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your concerns about the cleanliness of the female changing area.
We strive to maintain a clean and comfortable environment for all our members, and we take your feedback seriously. We will be sure to address this with our cleaning team to ensure that the changing area is kept to a high standard of cleanliness.
Best wishes
The JD Gym Team 💚
Terrible gym
Terrible gym, dirty, nobody cleans wet floor. There is a scarcity of plates and some equipment
January 22, 2025
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration with the cleanliness and equipment availability at our gym.
We strive to provide a clean and well-equipped environment for our members, and we appreciate you bringing this to our attention. We will address these concerns and work to improve your experience.
Best wishes
the JD Gyms Team
Better machines in the women sections
Better machines in the women sections, half of the machines were broken or out of order so more would be better!
January 21, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback.
We understand your frustration with the limited availability of equipment. We strive to provide a positive experience for all our members and will take your comments into consideration as we plan for future improvements.
Best wishes
The JD Gyms Team 💚
Worst gym I’ve been to so far
First of all the changing rooms are probably the dirtiest and stinkiest I’ve ever been to, every time I need to use the restroom I try my best to avoid it since there is always pee in the floor and the tissue dispenser doesn’t even work half the time. There’s some locker that look like they’ve been damaged for a while and under the benches look like hell, if I was to ever drop something under a bench and reach for it (which I did) I’d be scared that something would bite me under there.
There isn’t any ventilation in there so expect the most humid, smelly room. And there’s the equipment they have, most machines are fine but some are rusty and aren’t sturdy enough to make you feel safe while working out.
A chest machine in particular was broken for about two months along with a couple others but don’t get me started with the rust on the sit up bench, it looks like it going to collapse any day now but it’s still helpful while quite unsafe looking to use. Since it’s a small gym the range of equipment is a bit limited so I’d recommend pure gym instead which is still near jd gym. In conclusion it’s a dirty gym with poor equipment and sometimes makes me wonder if it’s worth it to be paying £22-23 pounds a month for it, they really need to up their budget for this place.
January 16, 2025
Reply from JD Gyms - Birmingham
Hi there
We understand your concerns about the cleanliness and condition of the gym.
We strive to maintain a clean and safe environment for all our members. We appreciate you bringing these issues to our attention and will take immediate action to address them.
We are committed to improving the overall gym experience and will work to ensure that our facilities meet the standards you expect.
Best wishes
The JD Gyms Team
Dirty and most machines are out of order
January 18, 2025
Reply from JD Gyms - Birmingham
We understand your frustration with the condition of our facility.
We are committed to providing a clean and functional environment for our customers, and we apologise that your experience did not meet your expectations. We will take your feedback seriously and work to improve our services.
Best wishes
The JD Gyms Team
Compared to all the other jd gyms in…
Compared to all the other jd gyms in the region it is the poorest in quality. Equipment is old, lacks machines you'd expect at even a gym group. Showers are touch and go the stench is something else.
January 20, 2025
Unprompted review
Reply from JD Gyms - Birmingham
We understand your disappointment with the gym's condition.
We strive to maintain a high standard across all our locations, and we appreciate you bringing this to our attention. We will use your feedback to improve the experience at this gym.
Best wishes
The JD Gyms Team
It’s nice and clean however it’s hard…
It’s nice and clean however it’s hard to get on the treadmill as the users takes too long on it there should be a limit so someone else gets the chance to go on it
January 7, 2025
Reply from JD Gyms - Birmingham
We appreciate your feedback and understand your frustration with the wait times for the treadmill.
We strive to provide a positive experience for all our members and are always looking for ways to improve.
Best wishes
The JD Gyms Team
Update equipment
The gym equipment needs to be serviced and updated. Gym area would benefit from a good clean.
January 4, 2025
Reply from JD Gyms - Birmingham
We appreciate you taking the time to share your feedback. We understand your concerns about the gym equipment and cleanliness. We are always striving to improve our facilities and will take your comments into consideration.
Best wishes
The JD Gyms Team
Good gym very clean and good equipment…
Good gym very clean and good equipment but the ladies only area is not ok, it is always very busy and most days that I have been I have been unable to get a tred mill, if this continues I will have to join else where
January 4, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate your feedback and understand your frustration with the ladies-only area.
We strive to provide a comfortable and accessible environment for all our members. We will take your concerns into consideration as we continue to improve our facilities.
Best wishes
The JD Gyms Team
Overall a decent gym but I believe the…
Overall a decent gym but I believe the gym is a bit overcrowded at times and the wait times for equipment is a bit discouraging as there are not many multiple weight training equipment or many multiple targeted cardio equipment such as the stair master. Women’s section is always crowded when I go and not seeing clearly on a wall what classes are on does not help when trying to join.
January 6, 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the occasional crowding and wait times for equipment.
We strive to provide a positive and efficient workout experience for all members. We're always looking for ways to improve our facilities and services.
We value your input and will take your suggestions into consideration as we continue to enhance our gym.
Best wishes
The JD Gym Team 💚
Poor
I’ve been a member of this gym for a few months now, and I am seriously disappointed. The machines are always broken—good luck trying to find a treadmill that actually works. It’s frustrating to pay a membership fee for equipment that is constantly out of order. Clearly, maintenance is not a priority here.
Don’t even get me started on the bathrooms. The toilets are consistently dirty, and the smell is unbearable at times. It’s obvious they’re not cleaned regularly, which is unacceptable for a place where hygiene should matter.
This gym has so much potential, but the lack of upkeep and basic cleanliness ruins it.
December 6, 2024
Unprompted review
The sauna smells of urine
The gym is great has everything you need the main problem is the men's changing rooms and sauna smell of urine and it's very strong everytime I go there it makes me feel sick. I am thinking to cancel my membership at the end of this month I just joined a few days ago but the other members tell me it's like this everyday
November 22, 2024
Reply from JD Gyms - Birmingham
hello Imran, thank you for taking the time to leave us a review. It is great to hear that you enjoy the gym and it has all you need for your workouts. However we are naturally disappointed to receive the 2 star rating due to the cleanliness of the changing area and specifically the sauna. We understand that the rest & relaxation side of the gym is just as important as your workouts and the atmosphere does not seem relaxing or rewarding.
For something that is effecting your JD Gyms experience as much as this, we would recommend that you contact the management team whilst you are in the gym next time for them to look at rectifying this asap for it not to effect yours and other members overall experience. If you can not find a member of the management team on your next visit, please contact them on: Birmingham@jdgyms.co.uk
Best Wishes,
The JD Gyms Team 💚
Great features, not worth the price point
The gym itself has many great features, however, there is much room for improvements. Half the machines in the woman’s only section do not work, the weights are too low and mismatched. It is also incredibly hot in the woman’s section and there’s aren’t a lot of machines to use. The changing rooms and bathroom have a weird odour and the app is incredibly basic compared to their competitors apps (PureGym). The app doesn’t even enable you to see how many people are in the gym and theirs is no interactiveness with consumers.
November 16, 2024
Reply from JD Gyms - Birmingham
Hi there Demmy. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving the member experience.
We do have plans to develop our app further in the future, but for now we're just using it to allow contactless entry for our members and it does that wonderfully well.
if any equipment should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Best wishes The JD Gyms Team 💚
More than half of the treadmill…
More than half of the treadmill machines are not working in the ladies only section.
People literally queue up for the machine which is really annoying. They can clearly be fixed hence why I don’t understand why they don’t fix it!!!!
November 13, 2024
Reply from JD Gyms - Birmingham
Hi there
We appreciate you bringing this to our attention. We understand your frustration with the limited availability of treadmills in the ladies-only section. We are committed to providing a positive experience for all our members and will look into this issue further.
Best wishes
The JD Gyms Team
I have returned back to jd after 5…
I have returned back to jd after 5 years and it’s still the same! had the worst experience training and its only been a week of joining back. The ladies cardio section - 3x treadmill is out of order. I tried using the treadmill upstairs where half way throughout my workout the treadmill stopped working which distracted my workout. And let me not start on the hygiene- it has a damp urine odour everywhere.
November 16, 2024
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration with your recent experience. We strive to provide a clean and functional environment for all our members. We appreciate you bringing these issues to our attention and will address them with our team.
Best wishes
The JD Gyms Team
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