Needs serious improvement. The gym is cramped, the AC doesn't work, and key equipment like the boxing bags are broken or missing. The layout is inconvenient, staff are rarely visible, and new members... See more
Company replied
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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See what reviewers are saying
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more
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Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
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I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
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Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
452 reviews
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the gym is really nice and has nice…
the gym is really nice and has nice facilities. i feel like though closing the changing rooms after midnight kind of defeats the purpose of a 24hour gym? also the staff aren’t the best of help we had to be the one to ask questions and for them to be welcoming and show us around, tell us about the gym and how the whole system works with the app and everything. they kind of just expected you to know which i think is unfair. otherwise it’s a nice gym the girls section is nice, the changing rooms do smell a bit but wasn’t expecting anything different tbh
November 15, 2024
Reply from JD Gyms - Birmingham
Hello Natashaaa. Thanks for leaving us some feedback for our gym in Birmingham, we appreciate it.
We are a 24-hour gym in Birmingham, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
As well as this as a 24/7 gym. we do leave the gym and equipment open and available to use so you can continue to achieve your fitness goals 24 hours each day😊
We Can only apologise for the experience that you had with a member of staff during your joining process, as a bare minimum they should assess each new joiners gym history, their intended usage and what their goals are, In addition to any other questions the member may have about the facilities to ensure they are comfortable next time they come in to train.
The JD Gyms Team 💚
Faulty equipment
Faulty equipment. Out of action notices on over 5 machines in one area. Having to wait around for a turn to use equipment and others gym users waiting behind you in a queue to use the same equipment. Disappointed with facilities. Floor in changing area was wet with no notices in place. Overall not very happy with recent experience considering the gym fee has increased since the last time I was a member
November 11, 2024
Reply from JD Gyms - Birmingham
Thanks for leaving us some feedback Maya. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪
Our in gym teams do complete regular room checks to ensure the safety of each area of the gym, however if you notice anything that is out of place or a potential cause for concern, please do not hesitate to contact a member of the team so they can rectify it asap and not allow it to effect yours and other members experience. The JD Gyms Team 💚
If you have any concerns about equipment, please notify staff on site as soon as you can. The JD Gyms Team 💚
The gym needs to be cleaner
My experience was positive overall, but the gym could be a bit cleaner. Since gyms are known to be places where germs can spread easily, I would suggest more frequent cleaning of the bathrooms, along with providing additional cleaning supplies for members to wipe down equipment. More hand sanitising stations would also be helpful.
November 5, 2024
Reply from JD Gyms - Birmingham
hello Ashleigh. Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is an area specifically that they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk
We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the XXXX members to use.
Best Wishes,
The JD Gyms Team 💚
Open 24 hours a day
I love that this gym is open 24 hours a day. It is great to see separate areas designated for men and women across the three floors. I am currently having personal training sessions with Selvin Robinson which has given me an even better experience and variety at the gym because I am getting opportunities to improve my cardiovascular fitness through boxing as well as improve my muscular strength with weight training. The only reason i am not able to give the gym 5 stars is because i often see dirty tissues left all over the place even though bins are provided and the car park is full of rubbish. A little more maintenance is likely to solve this issue.
November 8, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad you're enjoying the 24-hour access and the separate areas for men and women. We're also happy to hear that you're finding your personal training sessions with Selvin beneficial.
We will take your comments about the cleanliness of the gym and car park seriously and will work to improve these areas.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hello Pegah, Thanks for leaving us some feedback. Sorry if we have some machines out of order at the moment, we're working to get them back in action as quickly as possible for the womens section in Birmingham.
Alternatively please do not hesitate in picking the brains of our Personal Trainers in Birmingham as they will no doubt have a weird/wonderful alternative for you if a piece of equipment is out of action Keeping you on track to smash your goals💪 The JD Gyms Team 💚
Rundown gym
The equipment is broken. Staff is not visible to support/help. Car park is full of trash. Women area is tiny and hardly ever all the machines working. Since past 2 years, Locker rooms ceiling has been leaking. No repair carried out instead they put a plastic bucket to collect leaking water.
November 3, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review.
We understand your frustration with the issues you've experienced. We strive to provide a clean and functional environment for all our members, and it's disappointing to hear that your experience has fallen short of our standards. We appreciate you bringing these concerns to our attention and will take them seriously as we work to improve our facilities.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
We value your feedback and will use it to improve our facilities.
Best wishes
The JD Gyms Team
I just joined the gym
I just joined the gym. But was disappointed when I saw the toilets men. You need to really do something about that.
October 26, 2024
Reply from JD Gyms - Birmingham
Hello Tanga, thank you for taking some time to leave us a review, although we are disappointed with your experience in Birmingham, we are still pleased you have told us, as we continue to strive for exceptional standards!
Staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have specific concerns about certain facilities in club, please notify staff on site as soon as you can for them to try to rectify it asap. The JD Gyms Team 💚
Very poor gym
Such a disappointing visit to the Birmingham branch. The cleanliness was horrific. Most likely lack of cleaners. Gym is not up to standard, starting using the treadmill and one part of the attachment fell apart. Cubicles smell horrible and clearly don’t get cleaned! I understand its a public gym with constant people attending but have attended other gyms and it is not as bad as this branch! Very disappointing and had to unfortunately cancel my membership the same day!
October 22, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us your feedback.
We are very sorry to hear about your experience at the Birmingham branch and that you felt the need to cancel your membership.
We understand your disappointment with the cleanliness and the condition of the equipment. We appreciate you bringing this to our attention and will be sure to address these issues.
Best wishes
The JD Gyms Team
We need more machines to hit the hidden…
We need more machines to hit the hidden muscles for body building
October 22, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Me and my man loved the tour Dev gave…
Me and my man loved the tour Dev gave us, he made us both feel very comfortable and at ease with his humour and chilled personality. Great gym with great staff 👍
October 25, 2024
Unprompted review
Reply from JD Gyms - Birmingham
😊 Hi there Atiyya. Thank you for taking the time to leave us a review - we absolutely love to hear this about our team as they strive to make your experience with us the best it can be, from signing up to assisting you on the gym floor with tips and tricks!
So we are really pleased you're enjoying your JD Gyms experience in Birmingham. 💪 The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Thank you for your feedback
We understand your frustration and apologise for the negative experience you had. We strive to provide a clean and well-maintained environment, and we will address your concerns with our team.
Best wishes
The JD Gyms Team
Gym is ok.. but..
Gym is ok.. but too much beauracracy. Gyms shouldn't be this complicated. I want to cancelled and you're saying I have to wait 14 days for you to approve??
What kind of mentally is that? If I want to cancel.. I'll cancel when I wish. I shouldn't need your approval.. and wait for it as well.
October 19, 2024
Reply from JD Gyms - Birmingham
Hello
Thank you for your feedback.
To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:
https://www.jdgyms.co.uk/general-enquiries-form/
We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.
Best wishes
The JD Gyms Team
Logged out from application and could…
Logged out from application and could not log back in.
October 11, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
JD Joy and Diversity
Great equipment, banging tunes and beautiful customers.. what more do you need??!
October 13, 2024
Reply from JD Gyms - Birmingham
Hi there Alison, thank you for leaving us a review, we are thrilled to see the 5 stars and have no doubt that the people and team of Birmingham will be loving it as well! ⭐ The JD Gyms Team 💚
Abundance of tolerance
Friendly staff, welcoming people however weights are thrown everywhere no respect to gym rules. Rules aren't enforced towards members of the gym
October 8, 2024
Reply from JD Gyms - Birmingham
Hi Fahad, thanks for the review! Glad to hear you are enjoying the gym and our team in Birmingham We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling (to find them not lift them of course) please don't hesitate to ask!
Best Wishes,
The JD Gyms Team 💚
Very good gym
Very good gym
Just be aware that it gets busy from 4pm till 9pm after 9pm best time
October 4, 2024
Reply from JD Gyms - Birmingham
Hi J. Thank you for the great review and the 5 star rating! It is true we can get busy around the 'normal' working hours but we are happy you have found a time that works for you and your training.
Best wishes,
The JD Gyms Team.
💚
The ladies section has 5 treadmills…
The ladies section has 5 treadmills there are always people queuing n waiting n some of us don't get a chance to go on them
October 7, 2024
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration with the wait times for the treadmills. We appreciate your feedback and will take it into consideration as we strive to improve our facilities.
Best wishes
The JD Gyms Team
I am disabled and I am constantly…
I am disabled and I am constantly harassed as soon as I enter the shower, I am told to hurry up and not make the area wet. I am disabled so take time and sometimes unable to fully dry myself so wait on the seats to dry myself and I am told not to sit down and dry myself. The general manager keeps giving me warnings.
September 30, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hello Sam, thank you for taking the time to leave us a review however we are truly sorry to hear about your experience in our Birmingham gym.
We value all our members and strive to create an inclusive and comfortable environment for everyone to come and achieve their goals. We understand that being told to hurry up while showering can be upsetting/uncomfortable for anyone, let alone anyone isolated in the accessible changing facility.
We will take your feedback seriously and share it with the relevant wider team to ensure that all members feel respected and supported within our gyms.
Best Wishes
The JD Gyms Team
💚
Reply from JD Gyms - Birmingham
Hi Pally, thank you for taking the time to leave us a review for our Birmingham gym. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚
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