Dirty gym, weights all over the place, changing rooms are a mess and the floor is always flooded by the sauna. The gym is understaffed which results in it running its self and ends up the way it has.... See more
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
Company replied
The women’s area really needs an upgrade; more weights, barbells, and benches would make a huge difference. Right now it’s mostly cardio equipment, which can easily be done in the park if we’re being... See more
Company replied
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
Company replied
Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
442 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the staff gave the members the best…
the staff gave the members the best support, the gym overall was good, the staff are also very friendly.
August 20, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Train here 5x a week and Dev really…
Train here 5x a week and Dev really helps, he helped me correct my technique with lifting and helped me build a lot of muscle. He’s hilarious friendly and overall a great man
August 19, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto Dev!
Best Wishes
The JD Gyms Team 💚
I love the this gym as it has…
I love the this gym as it has everything you need to train hard and stay motivated to achieve ur goals and dreams, the staff are amazing aswell and help everyone around and one staff member named dev helped me the most and is honest and kind to everyone
August 19, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto the team!
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Staff blocking disabled spaces again
Staff are still blocking disabled parking spaces despite feedback.
As my name is listed here and I have nothing to hide, I can advise it's that Selvin chap and hope other staff can resolve this.
There are new disabled parking signs, but staff still ignoring, is disgraceful.
August 8, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
We are very sorry to read this and will reach out to the staff members at your gym regarding your feedback.
If you would like to speak to them directly you can email birmingham@jdgyms.co.uk
Best wishes
The JD Gyms Team
Is Ignorance bliss?
This JD Gym Birmingham will ignore constructive feedback. Is a shame - seems poorly run and poorly managed.
Have a look at the negative feedback, this is ignored and I have noticed my previous negative feedback has still not been responded to - please do respond as is food for thought. I am making effort to give good honest feedback and criticism in the hope to make improvements for all gym users.
Anything seen as positive feedback appears to be responded to and state: "It's really made our day" - seems very shallow to be honest with selective responses.
August 13, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
If there are specific points you'd like to discuss with regards to your gym, you can do so by reaching out to the General Manager at your gym. Their email address is birmingham@jdgyms.co.uk and they would be happy to schedule some time to go through constrictive feedback with you.
Best wishes
The JD Gyms Team
Very crowded with zero hygiene
Very crowded with zero hygiene. Smells so so bad honestly! No enough equipment as people wait for machines to use. I do not encourage anyone to subscribe with this gym.
August 4, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Very nice and good gym
Very nice and good gym. I joined because there is a ladies section and classes. But if they provide a lady to check on or clean the ladies section will be helpful instead of a man doing this . Overall it is excellent gym.
August 8, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Thank you for your feedback, it really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
The toilet and shower rooms are so…
The toilet and shower rooms are so dirty and smell so bad that you need to meet the modern gym standard for hygiene.
Maintaining high standards of hygiene is not only crucial for ensuring safety, but it also plays a significant role in enhancing member satisfaction and retention rates.
July 31, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on birmingham@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
No respect for the gym and other customers
People need to put their weights back on the rack and any equipment back from where they got it.
July 25, 2024
Reply from JD Gyms - Birmingham
Hi there
Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on birmingham@jdgyms.co.uk
Best wishes
The JD Gyms Team
Great spinning classes …
Great spinning classes instructors are so friendly and helpful the motivation from them is amazing 👏
July 14, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Too crowded
Too crowded, always has a weird smell, car park isnt big enough for the amount of people they accommodate, only 1 staff member has been polite
June 29, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.