Needs serious improvement. The gym is cramped, the AC doesn't work, and key equipment like the boxing bags are broken or missing. The layout is inconvenient, staff are rarely visible, and new members... See more
Company replied
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more
Company replied
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
Company replied
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
Company replied
Company details
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shower room and toilet are in very bad…
Shower room and toilet are in very bad condition need reverberation water al over changing rooms need a cleaner
September 19, 2024
Reply from JD Gyms - Birmingham
Hi Saqab.Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk The JD Gyms Team 💚
Not worth it
No one would come to the front door when I wanted to sign up. I asked for a taster session and one of the staff is too busy watching a football game on his phone. People are just standing around socialising around machines it’s difficult to get access to anything. And then I requested a cancellation and have had no email back. This is really poor, I want a refund for the first month as I didn’t even go to the gym and never will. I have heard other branches are better but this Birmingham city centre one is really poor
September 17, 2024
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration and apologise for the negative experience you had.
We appreciate you taking the time to share your feedback, as it helps us identify areas for improvement. We will certainly take your comments into consideration and strive to ensure a better experience for all our members.
Best wishes
The JD Gyms Team
I love it
I was surprised to see the changes made in the ladies' section recently! More classes, old machines are swapped for new ones, and facilities are clean and open 24/7. I love it
September 13, 2024
Reply from JD Gyms - Birmingham
Hi Dina, thank you for leaving a review! It's great to hear you’re enjoying the new changes and improvements at our Birmingham gym! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚
good equipment in the gym and friendly…
good equipment in the gym and friendly staff unfortunately the cleanliness of the changing rooms lets the gym down
September 11, 2024
Reply from JD Gyms - Birmingham
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym and changing rooms keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Birmingham@jdgyms.co.uk as I know they would not want this effecting your experience after having a great workout.
The JD Gyms Team 💚
The ladies gym is subpar compared to the unisex gym
You charge the same for the ladies gym as the unisex/males gym but both do not have the same facilities and equipment in ladies area I have to wait for equipment and the small area for ladies you decide to market your gym as a ladies area but there is not enough space. when I complain that there is no equipment free they inform me to go upstairs but i only joined for the ladies area and so the membership price is very expensive. It would be helpful if we got an entire floor for only ladies instead of just the corner on the ground floor. If that cannot be done then provide a separate membership for only the ladies area so that the price matches the facilities given.
Also sauna room is very small so I am never able to go there always is full no space- it only fits about 6/7 people and that’s if we squish together
September 3, 2024
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the limited space and equipment availability in the ladies' area. We strive to provide a comfortable and enjoyable experience for all our members, and we are always looking for ways to improve our facilities.
We hear your suggestion about dedicating an entire floor for ladies or offering a separate membership for the ladies' area. We will consider your feedback as we continue to evaluate our services and make improvements.
Best wishes
The JD Gyms Team
I am loving the classes 👌🏼
September 5, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for your feedback.
We are so pleased to hear that you are enjoying the classes, keep up the great work!
Best wishes
The JD Gyms Team
Needs updating - is tired & run down, broken machines
Recently joined, is £29.99 per month which is expensive so had high expectations. It has old machines and equipment, which is surprising for the high price, it's run down and dated. Numerous machines are broken down and need repair. Please get this sort JD Gym.
Been advised this has been open for 10 years, so that does explain things.
I will probably try The Gym Group as is £20.99 and they have multiple sites in Birmingham and better value for money, will be saving £9 per month.
September 4, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
Good gym just lacks variety of equipment
The gym is cheap has good deals lots of benches and treadmills but lacks a multiple machines theres only one leg extension machine in the whole gym also there is no stair master machine if the gym was expanded they should definitely add them to the gym and get some air filter in the boys changing room because the smell is very bad
August 20, 2024
Reply from JD Gyms - Birmingham
Hello Jonathan , thank you for taking some time to leave us a review!
We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have regarding equipment and the changing rooms, please send an email to the Manager on Birmingham@jdgyms.co.uk
The JD Gyms Team 💚
the staff gave the members the best…
the staff gave the members the best support, the gym overall was good, the staff are also very friendly.
August 20, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Train here 5x a week and Dev really…
Train here 5x a week and Dev really helps, he helped me correct my technique with lifting and helped me build a lot of muscle. He’s hilarious friendly and overall a great man
August 19, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto Dev!
Best Wishes
The JD Gyms Team 💚
I love the this gym as it has…
I love the this gym as it has everything you need to train hard and stay motivated to achieve ur goals and dreams, the staff are amazing aswell and help everyone around and one staff member named dev helped me the most and is honest and kind to everyone
August 19, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto the team!
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Staff blocking disabled spaces again
Staff are still blocking disabled parking spaces despite feedback.
As my name is listed here and I have nothing to hide, I can advise it's that Selvin chap and hope other staff can resolve this.
There are new disabled parking signs, but staff still ignoring, is disgraceful.
August 8, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
We are very sorry to read this and will reach out to the staff members at your gym regarding your feedback.
If you would like to speak to them directly you can email birmingham@jdgyms.co.uk
Best wishes
The JD Gyms Team
Is Ignorance bliss?
This JD Gym Birmingham will ignore constructive feedback. Is a shame - seems poorly run and poorly managed.
Have a look at the negative feedback, this is ignored and I have noticed my previous negative feedback has still not been responded to - please do respond as is food for thought. I am making effort to give good honest feedback and criticism in the hope to make improvements for all gym users.
Anything seen as positive feedback appears to be responded to and state: "It's really made our day" - seems very shallow to be honest with selective responses.
August 13, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
If there are specific points you'd like to discuss with regards to your gym, you can do so by reaching out to the General Manager at your gym. Their email address is birmingham@jdgyms.co.uk and they would be happy to schedule some time to go through constrictive feedback with you.
Best wishes
The JD Gyms Team
Very crowded with zero hygiene
Very crowded with zero hygiene. Smells so so bad honestly! No enough equipment as people wait for machines to use. I do not encourage anyone to subscribe with this gym.
August 4, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Very nice and good gym
Very nice and good gym. I joined because there is a ladies section and classes. But if they provide a lady to check on or clean the ladies section will be helpful instead of a man doing this . Overall it is excellent gym.
August 8, 2024
Unprompted review
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Thank you for your feedback, it really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
The toilet and shower rooms are so…
The toilet and shower rooms are so dirty and smell so bad that you need to meet the modern gym standard for hygiene.
Maintaining high standards of hygiene is not only crucial for ensuring safety, but it also plays a significant role in enhancing member satisfaction and retention rates.
July 31, 2024
Reply from JD Gyms - Birmingham
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on birmingham@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
No respect for the gym and other customers
People need to put their weights back on the rack and any equipment back from where they got it.
July 25, 2024
Reply from JD Gyms - Birmingham
Hi there
Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.