JD Gyms - Bristol Reviews 

252
TrustScore 4 out of 5

3.8

2 Channons Hill Retail Park, Whitworth St, BS16 2EA Bristol, Gloucester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Actually really impressed with the equipment. Historically most commercial gyms shy away from having proper platforms - plenty here. The strength equipment has a great balance to it and never seems to... See more

Company replied

Rated 4 out of 5 stars

I only do classes but they are really good, and a nice bunch of trainers and people around. My only issue is to get in & out of the gym with mobile app. Would be great if an authorization no.would b... See more

Company replied

Rated 3 out of 5 stars

The gym is spacious which is good, the equipment (treadmill, cross trainer, rowing machine) are quite dated, I have been to other gyms where their machines are better quality (tv, doesn’t squeak, is... See more

Company replied

Rated 5 out of 5 stars

Great welcoming service. Superb vibe, decor, lighting and music. Lots of treadmills out of action though. I’ve not been when it’s busy but lack of machines when busy would be very frustrating. Sam... See more

Company replied


Company details

  1. Gym

About JD Gyms - Bristol

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 2 Channons Hill Retail Park, Whitworth St, BS16 2EA, Bristol, Gloucester, United Kingdom

3.8

Great

TrustScore 4 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(252)

4,451 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I wish there was more of the same…

I wish there was more of the same machines, there’s only one machine for abs and it’s always busy. I also wish they had more cleaning stations around the rooms

October 24, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi Alana, thank you for taking the time to leave us a review, although we are naturally disappointed with the 3 stars, we still appreciate the feedback, as we are always looking to improve!

When it comes to an Abs workout, please do not hesitate in asking one of our personal Trainers in Bristol. We have no doubt that they would have a number of exercises up their sleeve that would have even more benefits than the Abdominal machine.

Best Wishes,
The JD Gyms Team

💚

Rated 4 out of 5 stars

This was my first experience of a gym

This was my first experience of a gym. I was anxious but found it easy to access with the app and was impressed with how spacious it was inside. I was able to use the machines I wanted. My only problem was when I went to exit I had no internet on my phone so couldn’t connect to the app to exit but luckily the person I was with informed me there was WiFi so I joined the WiFi and was able to use the app to exit but was a bit stressed for a few minutes thinking I was stuck inside the gym and there wasn’t any staff there that I had seen the whole time I was there.

October 4, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there Sarah, thank you for leaving us a review. We are thrilled to see the 4 stars ⭐But we are over the moon that you have chosen us to start your fitness journey!

As much as people love the gym, we would never keep someone trapped inside one of our facilities.
We are happy that you now know about the guest Wi-Fi. However to save anymore potential stress, we also have a 'Press For Assistance' green button which will alert the staff in the gym to come and assist you. You will find this near the entrance/turnstiles.

Keep up the great work.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Helpful service

The JD team especially in Bristol is super kind and so helpful and everyone just brings a whole vibe when walking in into JD.

September 13, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

😊 Hi there Mihaela. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience in Bristol 💪
We will be sure to pass your kind words on to the team😊
The JD Gyms Team 💚

Rated 2 out of 5 stars

I really like the gym hall for its…

I really like the gym hall for its equipment and spacious layout. However, I’ve been facing an issue with the Wi-Fi—it’s been three days without a connection. I understand that efforts are being made to fix it, but I rely on the internet to access training videos on YouTube, and using my mobile data isn’t an option due to poor signal.

Additionally, I’ve noticed that there is no trainer available in the gym, especially when new members join. For example, I had to resort to YouTube to learn proper techniques myself. This could be risky for new members who might not know the correct form or techniques, leading to potential injuries.

August 29, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for taking the time to leave us a review. We are sorry to hear the WIFI hasn't been working on your phone. For any updates or support on this matter you can speak with a member of staff in the gym or email the manager on bristol@jdgyms.co.uk

We would recommend that you book in with an instructor for an induction. This will enable you to have a full tour of the machines and areas you are particularly interested in and help you familiarise yourself with the techniques needed to use them. Anyone can book in for an induction when they join. Please speak with a member of staff who will organise this for you.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Money-sucking thieves.

To cancel, they want you to write to them. In 2024. Just another scamming gym earning money off of making it stupidly hard to cancel their services.

July 5, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hello

Thank you for your feedback.

To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:

https://www.jdgyms.co.uk/general-enquiries-form/

We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym

I go to the gym really late after midnight, it is absolutely dead which is nice for me as I am not confident and want to lose weight. I really have nothing to complain about as I really have no issues but the only thing that is a little annoying is that the changing rooms are closed during the late hours, meaning I have to get changed in the toilets. Not only that there is only one shower in the toilets that you can use but it just feels awkward as I don’t want to rush, but feel I have to just because it’s the only bathroom that people can use.

August 21, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hello! Thanks for leaving us some feedback, we appreciate it.

We are a 24-hour gym in Bristol, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Hope this helps!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Love coming to JD just feel comfortable…

Love coming to JD just feel comfortable in here!! Friendly staff, clean gym and not waiting to use the machines as there is plenty of equipment for everyone! I will keep coming to this gym ❤️🫶🏽

August 16, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Thank you Jess for taking the time to leave us a review. Firstly, we are loving your kind words about our Bristol gym. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚

Rated 4 out of 5 stars

Bristolian experience

A lot of equipment, only need some more for Abs. Crowdy ,but good place to work out

August 12, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Wow! Thanks for the 4 star review and comments. It's really made our day 😀

We appreciate your feedback and will take this on board to help us improve your experience!

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Amazing classes and clean

Amazing classes and clean, modern equipments

July 31, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Excellent gym and lots of equipment

Excellent gym and lots of equipment

August 3, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi Simon, thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪 💚

Rated 1 out of 5 stars

Re: Group Exercise

Hi there,

Been looking for a group exercise there is always a schedule in board but when you actually go to the gym there was no group exercise happening. Im wondering why is that?This happened twice already and even stayed there for an hour to wait if there will be a next schedule for exercise but nothing happens 😊

Hope you can look into this.

July 30, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you'd like to speak with the General Manager at your club, you can email them on bristol@jdgyms.co.uk

Best wishes

The JD Gyms Team

Rated 4 out of 5 stars

For the price it's a good gym, but not perfect

For the price it's a good gym, but not perfect. There are a lot of types of machines and a lot of free weights, but for most of the machines there are just 1 of each kind. Some of the machines it's hard to know how to use it and there are no instructions and gym instructors are rarely seen. The gym is kept a good temperature and music isn't too loud. Phone signal doesn't work in the gym which might cause an issue using the gym's app. There is free WiFi, but it's slow. Some areas of the gym are dark and I need to use another light to see the numbers. It's definitely worth it for the price and it's nice that there is no long term contract.

July 29, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Wow! Thanks for the 4 star review and comments. It's really made our day 😀

Thank you for your feedback, it really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

So much to chose from everyone is…

So much to chose from everyone is friendly like home from home . And if help needed it’s all around thanks for letting me in !!!

July 23, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great experience

Great experience.

Not a fan of QR Code or bust approach as my gym partner's code wasn't working and only one of us could enter. Thankfully there was a cleaner on shift to open but if it were 2am or so for exqmple, I'm not confident the issue may have turned out so smoothly

July 1, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

We are sorry to hear that your gym partner's QR code isn't working. It can sometimes help to delete the APP and re-download it. We hope that helps.

Best Wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Unimpressed

Unimpressed. First time, couldn't even get into the gym with the barcode, and there were no staff members at that time to offer support. App is very poor interface.

June 24, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 4 out of 5 stars

Bristol

Bristol - I'm so glad there are multiple glute bridge/hip thrust stations now!! Saves so much work setting it up. Friendly staff and clean. Could do with another leg press.

June 20, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for leaving a review! It's great to hear you’re enjoying the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

If you are not at JD gyms, Fishpond, Bristol, you are missing a lot!

If you are not at JD gyms, Fishpond in Bristol, you do not know what you are missing. Recently I have been having a lil bit of high blood pressure and a high pulse rate. I have been consistent with the regular gym activities daily having registered with JD gyms. I am proud to say here my blood pressure which was high and unstable and the pulse rate, has normalised. Secondly, I usually snore each time I slept. Just last weekend, my wife asked me to remind her of a gist while we were enjoying our gym session, and after the gym sessions, to my surprise she told me I used to snore most times whenever I was asleep, and affirmed the snoring has completely stopped, with a smooth, crisp breathe, as she has been monitoring my general wellness, being a healthcare professional. I give God all the glory. Visit JD gyms today! If you haven't signed up, please do so. This is a sincere review, and not a make up or paid review, but a genuine one.
JD gyms (Fishpond Bristol) leads, others follow!!!

May 31, 2024
Unprompted review
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

Better equipment than PureGym

Better equipment than PureGym , Clean , lights are not too bright and good atmosphere the only negative loud music please can you lower the music volume so we can listen to our own music or podcasts

May 11, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

I rejoined after travelling for six…

I rejoined after travelling for six months and it’s still just as easy as before - no judgement, a great variety of classes and straightforward access

May 5, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 3 out of 5 stars

Well equipped but not beginner or anxious friendly

The gym itself is well equipped with plenty of machines and space. However, the staff were extremely unhelpful and robotic. I tried to enquire about personal training but the person I spoke to wasn't interested and wasn't helpful. I asked if there was a page to look up the personal trainers and there availability but was told there wasn't, I would just have to approach them. I asked if any of them had specialities as I have an injury and am disabled, but again wasn't given any helpful information. The main room you walk into is very loud and intense, as a neurodiverse person I really struggled, but the freeweight room at the back was a lot brighter and quieter. I'm anxious about returning but the people using the gym we nice and welcoming, shame about the staff.

April 24, 2024
JD Gyms - Bristol logo

Reply from JD Gyms - Bristol

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you would like to speak to the General Manager about arranging PT sessions or an induction, you can email them on bristol@jdgyms.co.uk and they will be able to assist with this.

Best wishes

The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look