JD Gyms - Castleford Reviews 

208
TrustScore 4 out of 5

3.9

Colorado Way, Xscape Yorkshire, WF10 4TA Castleford, GB


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Rated 2 out of 5 stars

The weights are always all over the gym, there isn’t enough of the equipment people use the most and the smells from the drains is often noticeable

Company replied

Rated 5 out of 5 stars

I had previously been at the Exercise4less gym and wasnt the biggest fan but since joining in February I have really enjoyed going to JD Castleford. New management doing a great job down here. Special... See more

Company replied

Rated 4 out of 5 stars

Abundance of benches and squat racks so little need to wait for availability, Wide variety of machines, clean toilets which others gyms in the area don’t have, good music, nice views of the snow slo... See more

Rated 5 out of 5 stars

Great gym. Just need air con over the treadmills to work please. It's not easy to do this but if the temperature is closer to 16 degrees, this enables members to do high intensity aerobic /... See more

Company replied


Company details

  1. Gym

About JD Gyms - Castleford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Colorado Way, Xscape Yorkshire, WF10 4TA, Castleford, United Kingdom

  • 01977 804995

3.9

Great

TrustScore 4 out of 5

208 reviews

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3.9

All reviews

(208)

4,626 reviews in the last 12 months

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Rated 2 out of 5 stars

got my membership canceled for no reason

they are slow to reply to issue and arent helpful for the person on the receiving end of the issue

May 26, 2022
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hello Leland, thank you for reviewing JD Gyms.
We are sorry that you have had issues with your membership. Please email us on reviews@jdgyms.co.uk so that we can discuss this with you further and try and resolve the issue.
Thank you
The JD Gyms Team 💚

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff , ready to help if you have any questions , how to get my app to work, or how to use a specific piece of equipment

May 23, 2022
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Reply from JD Gyms - Castleford

Hello Nicola, thanks for taking the time to leave this review! We are delighted to see this is 5 stars and are so pleased to hear that our team have been able to assist you! Keep up the hard work on your fitness journey.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very clean

Very clean , lots of equipment, loved the classes hiit , body pump and finished with a sauna

May 21, 2022
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Reply from JD Gyms - Castleford

Hello Leanne, thank you for reviewing JD Gyms! We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Bad and very busy

Bad , internet no work
Very busy
You don’t have space for work out
I don’t come back any more

May 21, 2022
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Reply from JD Gyms - Castleford

Hello Robert, thank you for reviewing JD Gyms.
We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
We would suggest trying another time before cancelling!
Kind regards,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Only just joined but so far all good…

Only just joined but so far all good 👍🏻

Staff helpful and polite, place lovely and clean and plenty of equipment all good.

Just need to stop feeling like the newbie but that’s on me. 😁

May 19, 2022
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Reply from JD Gyms - Castleford

Hi Kelly, thanks for the 5 star review!

Glad to hear that you are enjoying the gym, keep up the great work 👍  

The JD Gyms Team 💚  

Rated 5 out of 5 stars

Excellent facilities

Excellent facilities. Very friendly and helpful staff.

May 14, 2022
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Reply from JD Gyms - Castleford

Hello Jon, thanks for the review! It's great to hear your enjoying your fitness journey with JD Gyms 💪

The JD Gyms Team💚

Rated 5 out of 5 stars

Great Gym with nice atmosphere.Lots of…

Great Gym with nice atmosphere.Lots of equipment.Superb classes.Easy access and the sauna it's just what You need after a long,hard workout.Would highly recommend to anybody who's looking for Gym.

May 14, 2022
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Reply from JD Gyms - Castleford

Hi, thanks for the 5star review!

Glad to hear that you are enjoying the gym, keep up the great work 👍 

The JD Gyms Team 💚  

Rated 1 out of 5 stars

Gym for beginers, hidden fees

To many people and not nearly enough weight plates and dumbells. Basicly gym for beginers.
Edit: i have “no contract” and when i try to cancel my membership they ask aditional 30€ for canceling plus i chose 20£ monthly while i being charged 31£ every month…. Avoid this gym unless you don’t care about splashing money.

May 11, 2022
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Reply from JD Gyms - Castleford

Hello, thank you for reviewing JD Gyms.
We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get.
The JD Gyms Team💚

Rated 5 out of 5 stars

Love the gym

Love the gym, very spacious very friendly staff.
Great for working out....I recommend this place to everyone

May 10, 2022
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Reply from JD Gyms - Castleford

Hello
Thank you for taking the time to leave us a review - we absolutely love to hear this.

Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience. 💚 

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars
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Reply from JD Gyms - Castleford

Thank you for leaving us a review, we’re delighted to see the 5 stars ⭐

The JD Gyms Team 💚  

Rated 5 out of 5 stars

Lots of equipment and even though it…

Lots of equipment and even though it gets busy there’s that much stuff you’re not doing waiting around. Fab value for money.

May 3, 2022
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Reply from JD Gyms - Castleford

Hello Georgina. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 4 out of 5 stars

Good, but think the staff should walk round the floor more

I like this gym a lot - only downside is I don't know if they're a rule about how long you can spend on a particular machine but everytime I've been in there's the same guy hogging the lateral pull down machine for at least an hour, meaning no one else can use it. I go in at different times of day too throughout the week, so gosh knows how long he is on it. It would be nice if the gym staff would put up a sign for how long you should spend on a machine to be polite to others, or just get a 2nd lateral pull down machine.

April 24, 2022
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Reply from JD Gyms - Castleford

Hello Kat. Thank you for reviewing JD Gyms, it means so much to us that you are enjoying your experience!

if you notice other members are sitting on equipment, I would strongly advise approaching a member of staff on the floor who will be able to help further.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Many facilities and a clean place

Many facilities and a clean place . I like it very much ! 😍😍

April 22, 2022
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Reply from JD Gyms - Castleford

Hello Nicoleta. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good facilities

Good facilities, tidy gym. Staff are friendly and helpful. Classes are tough but enjoyable and rewarding.

April 5, 2022
Unprompted review
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Reply from JD Gyms - Castleford

Hi, thanks for the 5star review!

It's great to hear your enjoying the classes at our Castleford gym. Keep up the great work👍

The JD Gyms Team 💚  

Rated 4 out of 5 stars

The gym is good and gives you…

The gym is good and gives you everything you need the only thing I’d say is when it’s your first day in the gym I think someone should show you around so your comfortable in your surroundings and where everything is

April 4, 2022
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Reply from JD Gyms - Castleford

Hello, thank you for taking some time to leave us a review!

If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch. All contact information can be found on our website.

The JD Gyms Team 💚  

Rated 4 out of 5 stars

Funny smells that aren’t gym smells…

Funny smells that aren’t gym smells while in the free weight area. Apart from that it’s a great gym.

March 23, 2022
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Reply from JD Gyms - Castleford

Hello Adam. Thank you for your feedback it is greatly appreciated. Please know we will use this feedback to improve as much as possible going forward. Please don't hesitate to reach out to our General Manager at Castleford on castleford@jdgyms.co.uk regarding this query and they will look to resolve this where possible. 💚

Rated 3 out of 5 stars

Lots of machines not many plates for…

Lots of machines not many plates for said machines

March 22, 2022
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Reply from JD Gyms - Castleford

Hello Dan, thank you for your review.
It's great to hear that you like the gym and we'd be keen to find out what equipment you feel the gym is lacking. We're always happy to find out what our members think, so if you'd like to tell us what equipment you'd like to see at our Castleford gym, please send an email to the Manager on castleford@jdgyms.co.uk The JD Gyms Team 💚

Rated 3 out of 5 stars

Good equipment all round

Good equipment all round. Weights cannot be dropped, which defeats the object of having top-end Eleiko olympic weightlifting equipment and platforms, which is specifically designed to be dropped from overhead height. Catching heavy weights from overhead also increases risk of unneccesary injury. Clearly whoever designed and organised the gym has no experience of weightlifting practices.

March 10, 2022
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Reply from JD Gyms - Castleford

Hello Niall. Thank you for your feedback it is greatly appreciated. Please know we will use this feedback to improve as much as possible going forward. 😀

Rated 5 out of 5 stars

Very good gym

Very good gym , can be very busy but good

March 7, 2022
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Reply from JD Gyms - Castleford

Hello Mr Harris. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

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