JD Gyms - Castleford Reviews 

208
TrustScore 4 out of 5

3.9

Colorado Way, Xscape Yorkshire, WF10 4TA Castleford, GB


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Rated 2 out of 5 stars

The weights are always all over the gym, there isn’t enough of the equipment people use the most and the smells from the drains is often noticeable

Company replied

Rated 5 out of 5 stars

I had previously been at the Exercise4less gym and wasnt the biggest fan but since joining in February I have really enjoyed going to JD Castleford. New management doing a great job down here. Special... See more

Company replied

Rated 4 out of 5 stars

Abundance of benches and squat racks so little need to wait for availability, Wide variety of machines, clean toilets which others gyms in the area don’t have, good music, nice views of the snow slo... See more

Rated 5 out of 5 stars

Great gym. Just need air con over the treadmills to work please. It's not easy to do this but if the temperature is closer to 16 degrees, this enables members to do high intensity aerobic /... See more

Company replied


Company details

  1. Gym

About JD Gyms - Castleford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Colorado Way, Xscape Yorkshire, WF10 4TA, Castleford, United Kingdom

  • 01977 804995

3.9

Great

TrustScore 4 out of 5

208 reviews

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3.9

All reviews

(208)

4,590 reviews in the last 12 months

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Rated 3 out of 5 stars

Great gym

Great gym, everything you need.
No cleaning stations though so equipment can't be cleaned before or after you use it which is absolutely disgusting and makes me feel ill.

April 24, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Thanks for the review. The cleaning stations in our gyms have been removed. These were first introduced during the pandemic when Government restrictions required us to do so. Since all restrictions were lifted some time ago, we have been gradually returning to our normal operations, with the cleaning stations being one of the last remaining measures. We have however, provided extra bottles of sanitiser around the gym and we do encourage our members to bring in their own towel to clean off the equipment after use.

Alongside this, we also have cleaners in the gym who frequently clean the equipment and work to ensure a high standard is maintained. If you do notice any equipment needs a wipe down, please let a member of staff know.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great

Easy application process, instructions clear.

April 22, 2024
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Reply from JD Gyms - Castleford

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great staff, equipment needs a service

Great staff, equipment needs servicing very squeaky and pff putting

April 10, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐

We appreciate your feedback and will use this to help us improve our service in the future.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

3 weeks in

Just over 3 weeks n feeling more comfortable everytime I go
Don't need to stay with my husband all the time now
Did my first spin class on Thursday was hardwork but I'm sure will pay off
The guy who did it was very kind and not judgemental which made me feel more at ease
Also a lady from the class approached me after and said I could sit next to her next time which also made me feel a lot better.
Overall loving the place

April 11, 2024
Unprompted review
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Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

At jd gym castleford in the women rooms…

At jd gym castleford in the women rooms the saune stops after a while for like half an hour then it starts again for like 40 minutes then again it s turned off… this did not happen in the past… Also the showers could use more cleaning and also the water is way too hot and there is no way to change it…

March 29, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

Classes keeps getting cancelled without…

Classes keeps getting cancelled without any notice and you'd go and stand around and nobody will turn up. I'd be nice if there was a noticed on the door or somebody came up and said that there will be no classes. Then you can at least go work out.

March 27, 2024
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Reply from JD Gyms - Castleford

Hi there

We're sorry that you have had some trouble with the class schedule.

To be sure you're looking at the latest version of our timetable, please always be sure to download it from our website rather than clicking on links direct from Google. Simply visit our website, choose your gym location and then look for the "download timetable" button.

If there have been some last-minute cancellations, we're really sorry for any inconvenience caused. If you ever want to double check that a class is 100% running, please always feel free to give the gym a quick call before you leave home.

Hope this helps! If the problem persists, please contact the Manager via email to castleford@jdgyms.co.uk

Thank you
The JD Gyms Team 💚

Rated 5 out of 5 stars

10/10 gym

I love this gym, the machines and equipment are great, clean and everyone is respectful. Changing rooms are clean and taken care of regularly.
Really sets a great standard for all the others

March 13, 2024
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Reply from JD Gyms - Castleford

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good gym

Plenty of equipment to use and good atmosphere not overly busy.

February 1, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Excellent Gym

Very good experience

January 28, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very clear emails when sign up

Very clear emails when sign up. Great equipment & set up within the gym.

January 18, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Amazing equipment

January 16, 2024
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Reply from JD Gyms - Castleford

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Mikey

Mikey, brilliant asset to your team!

January 9, 2024
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Reply from JD Gyms - Castleford

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback regarding Mikey, we'll be sure to pass this on!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

First time Gym member having my first…

First time Gym member having my first workout experience found the staff really understanding and helpful explaining all the different areas and equipment within the Gym thoroughly enjoyed using the rowers, elliptical trainer and treadmill looking forward to visiting 3 times a week to achieve my fitness goals

December 26, 2023
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Reply from JD Gyms - Castleford

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym is simple to use

The gym is simple to use, clean and orderly. No fuss, no gym staff watching you uncomfortably. Just getting on with business.

December 26, 2023
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Reply from JD Gyms - Castleford

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

You should offer shower gel and shampoo…

You should offer shower gel and shampoo for the showers.

December 20, 2023
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 2 out of 5 stars

Out of date and equipment in poor…

Out of date and equipment in poor condition compared to other jd gyms.
Opening hours could do with being longer

November 24, 2023
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Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review. We will make your gym manager aware of your review so that they can look into the issue for you

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Having only one machine per movement in…

Having only one machine per movement in a floor space to rival any independent gym is pathetic. The only shoulder press machine is horrendous in its hand placings. Free weights are fine but for the more experienced and developed trainer, 27 years, the machines could be way more better and have at least two of each movement

October 31, 2023

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