JD Gyms - Darlington Reviews 

194
TrustScore 4 out of 5

4.1

John Street, Darlington, DL1 1LG Newcastle, County Durham, GB


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Rated 2 out of 5 stars

Myself and other members are fed up with the aircon always broke. Its freezing in winter and boiling in summer, surprised no-one has passed out, myself and other's sick of seeing people train in jean... See more

Company replied

Rated 3 out of 5 stars

When I first moved to JD Darlington it was the best! I’ve noticed over the years it’s gone down standard wise. Turning more into a youth club with children clearly underage to be training causing nuis... See more

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Rated 5 out of 5 stars

Great start to my fitness journey Just had my first session at JD Gym Darlington and it set the bar high. Solid workout, friendly faces all round, and a really supportive environment. It’s not alway... See more

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Rated 5 out of 5 stars

Ease of registration. Friendly welcome. User friendly app. Great range of equipment. Haven’t been attending gym for a long while and felt comfortable going along and being eased back into things. Exce... See more

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Company details

  1. Gym

About JD Gyms - Darlington

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • John Street, Darlington, DL1 1LG, Newcastle, County Durham, United Kingdom

  • 01325 527621

4.1

Great

TrustScore 4 out of 5

194 reviews

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4.1

All reviews

(194)

4,590 reviews in the last 12 months

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Rated 4 out of 5 stars

Some niggles with equipment missing…

Some niggles with equipment missing parts but overall happy

January 10, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hello, thank you for your review!

There are some issues with supply of certain parts at the moment and it's out of our hands, but we're working very hard behind the scenes to get back to our exceptional turnaround times.
We hope you can continue to enjoy your fitness journey at our Darlington gym!

The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly

Nice welcome and shown round by Adam, explained where things were and how classes work. Lee showed me a few exercises to do. Both friendly and nice members of staff

January 9, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hello, thanks for the review! It's great to hear your enjoying your fitness journey with JD Gyms and that the staff are offering you a top class service! 💪💚

Rated 3 out of 5 stars

Lots of fluff.

You've dimmed the lights and expanded the free weights. Plus some other stuff I don't use. Looks nice, but most of the stuff I use still has x4l on it and hasn't been replaced. There are cracks and holes in the leather on the dip apparatus, which are also from x4l. It's still very cold also.

January 8, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Thanks for leaving us some feedback.

Staff do undertake regular maintenance checks and work hard with our equipment providers but if you have any concerns about equipment, please notify staff on site as soon as you can.

The JD Gyms Team 💚

Rated 3 out of 5 stars

Good gym with a range of equipment

Good gym with a range of equipment, though missing some key pieces: t-bar row, tricep press down, and additional pec decs. Heating has been a constant issue in that building and it really needs to be sorted. I was assured when I rejoined the gym (following JD taking over) that the heating problems had been addressed. It has improved somewhat but it’s still cold in there during the winter unless you’re under a vent (which is likely a challenge of heating such a large space). It’s one of the better gyms in the area and good value for money but could implement some key improvements.

January 8, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hi Matthew, thanks for leaving a review!

It's great to hear that you like the gym and we're always happy to find out what our members think, so if you'd like to tell us what equipment you'd like to see at our Darlington gym, please send an email to the Manager on darlington@jdgyms.co.uk

The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising. It might feel cool when you're standing still, but once you start your workout it'll feel different.

The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym worth the money not expensive…

Great gym worth the money not expensive
Staff are great and great equipment

January 8, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Take care, The JD Gyms Team 💚

Rated 5 out of 5 stars

Joined on Boxing Day sale £5 BARGAIN…

Joined on Boxing Day sale £5 BARGAIN for the first month!
The gym is in very good condition and very clean, the changing rooms are always clean and plenty of lockers.
On the gym floor there is plenty of equipment and the right equipment all to a good standard. So overall a very good gym with a good atmosphere to smash your training. Only downside I would say is, I am a new member & staff don’t recognise this (maybe a hello & goodbye, how are you & a smile) wouldn’t go a miss! But this comes with experience!
But JD well done for a 5* GYM :)

January 4, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hello, thank you very much for your review. We are pleased to hear that your gym experience involves so many different aspects of our service. Please do not hesitate to reach out to us through social media if you wish to ask any questions or share any experiences. Thanks.

Rated 1 out of 5 stars

To dark

To dark
No one was there to ask questions
To cold

January 4, 2022
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

We're sorry that you didn't find anyone on hand to help. Our Managers or Personal Trainers could have been busy helping other people at the time. We will pass your feedback on to the gym Manager so that they can ensure their team is circulating the gym and making themselves available to members.

The temperature can fluctuate with the seasons, but we always do our best to maintain a temperature which is comfortable for exercising.

It might feel cool when you're standing still, but once you start your workout it'll feel different.

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