JD Gyms - Harlow Reviews 

280
TrustScore 4 out of 5

4.0

Unit C, 36 Broadwalk Harvey Centre, Harvey Approach, CM20 1XR Harlow, Essex, GB


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Rated 5 out of 5 stars

I'm 60 years old, and reasonably fit regularly playing pickleball but I wanted to increase the intensity of my exercise, nothing too fancy, just more cardio to extend my stamina for an hour session th... See more

Company replied

Rated 5 out of 5 stars

Always open which is ideal! Always clean, working equipment, high quality and so much equipment I've never seen before! Even have classes through the days which is included in the membership price, ni... See more

Company replied

Rated 4 out of 5 stars

Was pleased with the amount of equipment and space of gym to allow options to train without waiting for people to finish on the equipment. Only annoying point was the weight section upstairs must have... See more

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Rated 4 out of 5 stars

Great gym well equipped with lots of classes too a nice atmosphere to be in easy to sign up too as well .Had a couple of problems with thw car park tickets though ,even though ive swiped them in the m... See more

Company replied


Company details

  1. Gym

About JD Gyms - Harlow

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Unit C, 36 Broadwalk Harvey Centre, Harvey Approach, CM20 1XR, Harlow, Essex, United Kingdom

4.0

Great

TrustScore 4 out of 5

280 reviews

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4.0

All reviews

(280)

4,574 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic gym very freindly

fantastic gym very freindly

May 16, 2025
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Reply from JD Gyms - Harlow

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Rated 4 out of 5 stars

Good, but could be better.

I’d give it a 5 stars if the gym would have seated leg curl. Otherwise than that it’s a good gym.

May 15, 2025
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Reply from JD Gyms - Harlow

Hi there – Thank you for taking the time to leave a review. We’re always looking for ways that we can improve our gym facilities so thank you for your feedback regarding equipment!
The JD Gyms Team 💚

Rated 1 out of 5 stars

lots of broken equipment

lots of broken equipment kids just treating the place like a youth center just sittting on the equipmenrt chatting up girls so we cant use it

May 6, 2025
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Reply from JD Gyms - Harlow

Hi Barry - Thanks for taking the time to leave this review. If you do notice other members are sitting on equipment, I would strongly advise approaching a member of staff on the floor who will be able to help further.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Love it here

April 23, 2025
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Reply from JD Gyms - Harlow

Hi there - Thank you for your lovely feedback!
Best wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

Poor Maintenance of Equipment

I really enjoy the JD Gym in Harlow, its in a really convenient location from work and home + the staff are very welcoming and lovely. I have also engaged a lot with other gym goers.

However the maintenance on facilities is genuinely very poor. I often find myself scavenging for attachments that no longer exist or are quite limited in quantity. Machines are left unrepaired for large periods of time, My membership started 2 months ago, and there are machines that have remained unusable throughout this time.

Almost Half the lockers in the men's locker room are unusable also.

Staff are very lovely however almost non existent when required by the members , e.g. when the QR code scanner doesn't work and people are left waiting outside the gym for 5-10mins.

May 1, 2025
Unprompted review
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Reply from JD Gyms - Harlow

Hello Brandon - Thanks for leaving us some feedback. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Decent gym

Clean, plenty of machines and weights. Good music and decent atmosphere

April 18, 2025
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Reply from JD Gyms - Harlow

Hi there - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars and see your positive comment!
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

LADIES ROOM TOO SMALL

First time at the gym. Can you please add some leg equipment to the ladies room? Its very dissapointing to see hardly any leg machines in the room. For me its difficult to work out in a mixed area. Its very packed and very small room…..

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely would recommend this gym to…

Absolutely would recommend this gym to everyone! Amazing staff, helpful, kind and friendly

March 20, 2025
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Reply from JD Gyms - Harlow

Hi there

Thank you for your wonderful review and 5-star rating! We're thrilled to hear you're enjoying our gym and appreciate your kind words about our staff.

We strive to create a welcoming and supportive environment for all our members, so we're delighted you're having a positive experience.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Great Gym only thing I would recommend…

Great Gym only thing I would recommend is to ensure that soap is frequently topped up in changing rooms. Also, if there were more handle attachments, possibly even different types of handles.

February 3, 2025
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Reply from JD Gyms - Harlow

Hi there

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad you enjoy our gym. We'll definitely take your suggestions into consideration as we strive to improve our facilities.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Need to fix the lockers

Need to fix the lockers, but otherwise great place to train

March 1, 2025
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Reply from JD Gyms - Harlow

Hi there

We appreciate your feedback and understand your concern about the lockers. We're always striving to improve our facilities and will take your comments into consideration. Thank you for recognising the positive aspects of our gym.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

I think more equipments a required and…

I think more equipments a required and I do think the gym is over subscribed and too many people attend at one time. So end up with no availability of equipments. Need to be a bit more regulated. A bit more clean for sure, maybe sanitising wipes to wipe equipments so no germs or other contagious conditions can be caught prior to touching equipments.

February 28, 2025
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Reply from JD Gyms - Harlow

Hi there

We appreciate you taking the time to share your feedback.

We strive to provide a comfortable and safe environment for all our members and are always working to improve our facilities. We value your input and will take it into consideration as we continue to enhance our services.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great job

Straightforward joining, friendly and clean

February 21, 2025
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Reply from JD Gyms - Harlow

Hi there

We appreciate your kind words. We strive to provide a positive experience for our members.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Lots of equipment faulty

Lots of equipment faulty
Especially the concept 2 rower
Won’t be rejoining

February 12, 2025
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Reply from JD Gyms - Harlow

Hi there

We understand your frustration with the equipment. We appreciate your feedback and will use it to improve our facilities.

Best wishes
The JD Gym Team 💚

Rated 4 out of 5 stars

great gym

great gym, lots of equipment, lovely staff

just needs more cleaning equipment to wipe machines after use

January 17, 2025
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Reply from JD Gyms - Harlow

Hi there

Thank you for your kind words about our gym and staff. We appreciate your feedback regarding the cleaning equipment.

We strive to provide a clean and comfortable environment for all our members and will take your suggestion into consideration as we continue to improve our facilities.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Outdated, broken and messy

Lockers are mostly broken, gym is a constant mess with the staff just sitting in the office on their phones and not maintaining the place. The locker rooms smell and the equipment is in bad condition. Needs a huge overhaul.

It is a 24 hour gym but the changing rooms are only open during staff'ed hours.

There is an age limit yet kids in school uniforms hog up the machines and treat the place like a playground and management do not intervene.

February 9, 2025
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Reply from JD Gyms - Harlow

Thank you for your feedback. We understand your concerns about the condition of the gym and the behavior of some members. We take all feedback seriously and are committed to providing a clean and safe environment for all our members.

We will investigate your concerns and take appropriate action to address them.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very convenient

Very well equipped.

February 3, 2025
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Reply from JD Gyms - Harlow

Thank you for your review and kind words!

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Brilliant classes the teachers are…

Brilliant classes the teachers are amazing and so helpful
I look forward to the classes every day I'm so glad I've joined

January 26, 2025
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Reply from JD Gyms - Harlow

Hi there

We're thrilled to hear you're enjoying our classes! It's wonderful to know our teachers are making a positive impact. We're so glad you've joined our community and look forward to seeing you in class.

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Extremely cheap and cheerful.

Extremely cheap and cheerful.
All machines working and in good clean order.
Only issue, the guys chucking free weights onto the floor.
I suppose, the louder the bang, the 'arder the user?!

January 15, 2025
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Reply from JD Gyms - Harlow

Hi there

We appreciate your feedback and are glad you found our gym to be clean and well-equipped.

We understand your concern about the noise from the free weights. We strive to maintain a respectful and safe environment for all our members and will address this issue with our staff. Thank you for bringing it to our attention.

Best wishes
The JD Gyms Team 💚

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