I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting place to be a PT! Charging £500 pm just to work there, then you sack people for having incentive and put it down to “inappropriate use of wipes” are you for real!! Unfair dismissal right... See more
First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... See more
Company replied
It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... See more
Company replied
Company details
About JD Gyms - Hull
Written by the company
Contact info
Clough Road, HU5 1SR, Kingston upon Hull, England, United Kingdom
- 1482420365
3.8
Great
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good i guess got to go on the…
It was good i guess got to go on the machines i wanted i went late tho i dont no what its like during the day but my experience was a good one
February 26, 2025
Reply from JD Gyms - Hull
Hi there
We appreciate you taking the time to share your experience. We're glad you enjoyed your time on the machines you wanted to use.
We strive to provide a positive experience for all our customers, and we're happy to hear that you had a good one.
Best wishes
The JD Gyms Team
The only interaction
The only interaction I've had with staff the little fella was dismissive and emotional about the situation
January 6, 2025
Reply from JD Gyms - Hull
Hi there
We understand your frustration with the interaction you had with our staff member. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our training and ensure that all our staff members provide the best possible service.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
We understand your concern about hygiene. We take cleanliness very seriously and are committed to providing a safe and comfortable environment for all our customers. We appreciate you bringing this to our attention and will investigate the matter further.
Best wishes
the JD Gyms Team
The gym overall is amazing the only…
The gym overall is amazing the only problem I have is that on occasion the scanning machines to let you in and out don’t always work and customers are having to ring for assistance
January 31, 2025
Reply from JD Gyms - Hull
Hi there
We appreciate your feedback.
We strive to ensure a smooth experience for all members and are actively working to address any technical glitches. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
Thank you for your 5-star review, it means the world to us!
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Hull
Hi there
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and it's wonderful to know that our team member made a good impression on you.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Hull
Hi there
Thank you for your kind words and 5-star rating. We're delighted to hear you appreciate our equipment and staff. We strive to provide a positive and productive environment for our members.
Best wishes
The JD Gyms Team 💚
Great gym
Great gym. I go during the day when it’s much quieter. Family vibe as lots of us are regulars. Equipment is getting renewed and gym having huge refurbishment which it needed. Good that the company have listened to members.
Cleanliness can be an issue though and some members have poor gym etiquette and leave machines loaded with plates
December 10, 2024
Unprompted review
Doesn't feel safe.
Inside the gym was a generic as any other gym. Kit all looked pretty standard, no cleaners were present though.
However! From arriving in the car park it didn't feel safe at all. There was absolutely no light at all from the car park to the doors.
Absolute blackness.
November 15, 2024
Reply from JD Gyms - Hull
Hi there Paul. Thank you for taking the time to leave us a review. Although we are very sorry to read how you felt before entering our Hull gym. We are still pleased that you told us as our members experience and safety is always at the forefront of our processes. All feedback is important as it helps us to keep improving! For specific requests or feedback please do not hesitate to contact the management team at Hull as they may have a quick fix or update for you regarding the outside lighting on: Hull@jdgyms.co.uk Best wishes The JD Gyms Team 💚
The first issue is the heating and…
The first issue is the heating and cooling system of the gym. The cold airflow is directed straight downward, which, when you are sweating from exercise, can cause you to catch a cold.
The second issue is that many of gym equipment are out of service and don't get repaired.
Also, the number of commonly used equipment are not enough and most of the times it takes long time to be able to use them even when the gym is not crowded.
November 4, 2024
Reply from JD Gyms - Hull
Hi there
We understand your concerns about the gym's heating and cooling system and the availability of equipment.
We appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable workout experience for all our members. We will take your feedback into consideration as we continue to improve our facilities.
Best wishes
The JD Gyms Team
Guide choice of classes
Rejoined quickly on the app provided. I like the new spin bikes and the variety of early morning classes. Instructors are good.
October 31, 2024
Reply from JD Gyms - Hull
Hi Allan, thanks for the 5star review! It's great to have you back and hear how much your enjoying the classes at our Hull gym. Keep up the great work👍 The JD Gyms Team 💚
Poorly looked after
Toilets are always dirty, showers are cold. Don’t have many small denomination plates for the bars so can never find any. the ropes for the cable machines are all frayed to the point I’m scared to use them for fear they’ll break. The culture in the gym is poor as noone removes weights or reracks equipment when they are finished. Good level of cardio equipment.
October 28, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave us your feedback.
We appreciate your feedback and are sorry to hear about your experience. We strive to maintain a clean and safe environment for all our members. We will address your concerns regarding the cleanliness of the facilities and the availability of weights. We encourage you to bring any issues to the attention of our staff so they can be addressed promptly.
Best wishes
The JD Gyms Team
Stay motivated and stay positive
It’s fun and it keeps you motivated and more active
October 30, 2024
Reply from JD Gyms - Hull
Hi Hadeal! We are loving the 5* review, don't to forget to ask the team in Hull for any advice if you ever want to mix up your workout at all😊 💪
Best wishes,
The JD Gyms Team.
💚
decent enough vibes about the gym
decent enough vibes about the gym, good changing rooms. good machines
October 17, 2024
Reply from JD Gyms - Hull
Hi there Enriko. Thanks for the 4 star review! Glad to hear that you are enjoying the gym and the "vibes!😊 👍 Best wishes, The JD Gyms Team 💚
The setting up an account and service…
The setting up an account and service doing that was made easy & professional. Unfortunately being a mature man with a new membership on three occasions I went to the gym I found it over full & I felt intimidating to walk in so I turned away & last. This is good for the gym but not for me. I have since cancelled my new membership.
October 12, 2024
Reply from JD Gyms - Hull
Hello Kevin, thank you very much for taking the time to leave us a review.
We are loving the 5 star review but equally disappointed that you have since cancelled your membership!
We have no doubt the team in Hull would be more than happy to talk to you about thee local peak/non-peak times if it is not too late to save your membership??
Please feel free to contact the management team there via email on: Hull@jdgyms.co.uk
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Hull
Hi Keysha,thanks for the 5star review! It's great to hear your enjoying the Hull gym.
The team there will be loving the 5* rating!
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Hull
Hi there. Thanks for the 5star review of our Hull gym Ema! Glad to hear that you are enjoying the gym and we are loving the dedication, keep up the great work 👍 Best wishes, The JD Gyms Team 💚
New gym member - impressed
Really enjoy attending this gym
Offer great range of classes
Plenty of machines to use
October 9, 2024
Reply from JD Gyms - Hull
Hi Lauren, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Hull gym, especially as a new member! We will be sure to pass this onto the team! The JD Gyms Team 💚
The equipment was all good
The equipment was all good, however the Qr code scanner didn’t let me in when I tried it about 7 times
September 30, 2024
Reply from JD Gyms - Hull
Hi Amber, thank you for taking the time too leave us a review. We are happy to understand that you are finding everything you need for your workouts at our Hull gym.
We are sorry to hear that you have had troubles getting into the gym via the QR code access. We want the hard work to be on the gym floor, not on getting into the gym!
Please reach out to a member of our management team as it may be a 'animation' setting that needs adjusting.
best wishes
The JD Gyms Team
💚
Reply from JD Gyms - Hull
Hi there Aaron. Thanks for the 5star review! Glad to hear that you are enjoying the gym in Hull 😊
Best wishes, The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.