I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... See more
Company replied
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See what reviewers are saying
Disgusting place to be a PT! Charging £500 pm just to work there, then you sack people for having incentive and put it down to “inappropriate use of wipes” are you for real!! Unfair dismissal right... See more
First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... See more
Company replied
It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... See more
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Company details
About JD Gyms - Hull
Written by the company
Contact info
Clough Road, HU5 1SR, Kingston upon Hull, England, United Kingdom
- 1482420365
3.8
Great
409 reviews
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Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Not very clean
There’s a good amount of equipment like treadmills and free weights but not enough of the weights machines (e.g leg pres shoulder press etc) there’s only one of each which for a massive busy gym is not enough. What I really don’t like is the lack of cleanliness, there’s no paper or spray to wipe down equipment and no hand gel, so you go on something and it’s covered with someone else’s sweat which is gross. It’s the only gym I’ve been to with no cleaning facilities.
June 3, 2024
Reply from JD Gyms - Hull
Hi there
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on hull@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Great experience
Great experience, the machines and staff are above what I was expecting
June 1, 2024
Reply from JD Gyms - Hull
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Reply from JD Gyms - Hull
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Unfair
Wrote an a email to cancel membership due health issues, got back email will take up to 21 day to confirm. Waited 28 days until ive been charged 25£, wrote email again, said we charged you , so you can come to gym another month, even i mention i have health issues
May 17, 2024
Unprompted review
Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like.
We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
A great experience last time it was 12…
A great experience last time it was 12 yrs ago since I weight lifting iam so glad I have gone back to fitness
May 10, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
very busy
The gym is very well equipped, clean and friendly. But it's so busy it can be difficult to do any exercise
May 10, 2024
Reply from JD Gyms - Hull
Hi there
Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
Best wishes
The JD Gyms Team 💚
Very helpful staff
May 8, 2024
Reply from JD Gyms - Hull
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
The toilet roll dispenser in the femal…
The toilet roll dispenser in the femal toilets is very irritating. Sometimes it gets stuck in the little hole that it’s supposed to come out from.
April 30, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Hull jd gym very busy
Hull jd gym very busy, waiting too much to work out, and when a machine break is no interest to get it fixed for months even if mentioned to the staff. Biceps Scott bench not straight, bolts missing.
09/06/2024 Thank you for your answer from 14th of may 2024, but today 9th of june the machine still not fixed. Is this conform with your quality standards? Can you explain please why still not fixed?
March 29, 2024
Unprompted review
Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
I just love the gym all together
I love the amount of machines, easy access in and out, clean changing rooms. No one makes you feel insecure whist working out.
April 29, 2024
Reply from JD Gyms - Hull
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Gym Review
Very clean, well equipped gym. Only downside is I don’t know where to find my pin if I want to go during the night.
April 21, 2024
Reply from JD Gyms - Hull
Hi there
You can simply download the JD Gyms app and this will act as your way of entry. The app generates a QR code each time you visit and you scan this on your way in.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
You can simply download the JD Gyms app and this will act as your way of entry. The app generates a QR code each time you visit and you scan this on your way in.
Best wishes
The JD Gyms Team
Awesome place with standard facilities
Awesome place with standard facilities and friendly staff. I love it.
April 19, 2024
Reply from JD Gyms - Hull
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Good equipment with very friendly…
Good equipment with very friendly staff,the environment is so beautiful.I love JD gyms.
April 12, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
You get what you can afford
The gym is well equipped and reasonably priced but it's a haven for tiktok users who just stand at the equipment taking photos of themselves and not using anything.
The ground is littered with plastic bottles and sweet wrappers, not a single weight seems to be put back where it belongs and the roidheads skulk around staring everyone down and making noises like they're struggling to pass a bowel movement.
But it's half the price of my last gym and money is tight so you grin and bear it and write a passive aggressive review on trustpilot
*Shrugs*
April 8, 2024
Reply from JD Gyms - Hull
Hi Paul
Thank you for taking the time to leave this review and for sharing your experience.
We are sorry to hear the gym isn't as tidy as you'd expect. We will pass this onto the gym staff for you so that they can ensure things are being kept on top of.
We want you to enjoy your experience so if there is any further feedback you can give us please do. You can also email the General Manager with information to help with improvements. Their email address is hull@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there,
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Great gym
Love this gym as all trainers are approachable but thay don't help unless asked
After having heart surgery I just needed to keep moving so come and do treadmill bikes n stairs n if I feel OK I do extra on treadmill
I will do weights but not for another 5 months
March 28, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
Staff friendly and engaging and pointed…
Staff friendly and engaging and pointed you in the right direction
March 31, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
Keep up the great work 💚
First time at the gym for years
First time at the gym for several years. Was well maintained, clean and tidy.
Good assortment of machines, free weights and cardio equipment. Lots of staff around to offer help if needed.
March 20, 2024
Reply from JD Gyms - Hull
Hi there
Thank you for leaving a 5 star review! It's great to hear you're enjoying the facilities at our Hull gym, we will be sure to pass this onto the team!
Best wishes
The JD Gyms Team
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