JD Gyms - Hull Reviews 

409
TrustScore 4 out of 5

3.8

Clough Road, HU5 1SR Kingston upon Hull, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... See more

Company replied

Rated 1 out of 5 stars

Disgusting place to be a PT! Charging £500 pm just to work there, then you sack people for having incentive and put it down to “inappropriate use of wipes” are you for real!! Unfair dismissal right... See more

Rated 5 out of 5 stars

First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... See more

Company replied

Rated 5 out of 5 stars

It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... See more

Company replied


Company details

  1. Gym

About JD Gyms - Hull

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Clough Road, HU5 1SR, Kingston upon Hull, England, United Kingdom

  • 1482420365

3.8

Great

TrustScore 4 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(409)

4,547 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great gym the best in my area except

Great gym the best in my area. Could do with maybe log and axle for more strength training as strongman had become more popular now and I know some people have left to joint gyms with these implements in.
Changing rooms are too dark and showers not that good and smell bad. Also toilets are always a mess and smell bad. Sort out the changing and wash facilities and get a couple more strength implements and Thai would be just about as good as you can get. To be the best you need Atals stones :)

January 6, 2024
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on hull@jdgyms.co.uk

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

I made a simple phone call when signing…

I made a simple phone call when signing up to join the Hull Gym ! The young lady talked me through everything I needed to know and do and was extremely helpful! She even met me at the gym for my first training session and walked me through all the exercises and equipment available , she was extremely professional and helpful ! I’m looking forward to my future visits .

December 31, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 1 out of 5 stars

What a mess

Weights all over the place, nothing put back and broken equipment

December 30, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Rated 2 out of 5 stars

Access problems

Gym has plenty of equipment and space.
Only issue is gym access and aggress and always having to call a member of staff to enter and exit the gym due to qr code and access pin not working.

December 31, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull



Hi there

Thank you for leaving us a review. We will make your gym manager aware of your review so that they can look into the issue for you

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Best gym in Hull

Best gym in Hull. Open 24 hours a day. The environment is great and very clean, variety of gym equipment.

December 16, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly team that showed me around on…

Friendly team that showed me around on the first day. The equipment is good and plenty of space for everyone to do what they want to do, I was impressed

December 15, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym but some scruffy patrons

Really like the gym and the staff and atmosphere are friendly. However there are some seriously selfish and disgusting patrons who leave the shower areas a total mess. Especially the animal who took a dump in the showers last week. You should be ashamed

November 9, 2023
Unprompted review
Rated 3 out of 5 stars

It’s okay

It’s okay. I feel like there’s nobody to help, and the equipment is a little dirty. It does the job, but it’s honestly not amazing

October 31, 2023
Rated 5 out of 5 stars

This gym has all the equipment to suit…

This gym has all the equipment to suit my needs and everybody else's needs with a good atmosphere and the layout being open plan is spot on.
A vast array of equipment means your not waiting to exercise.

October 18, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly

Good friendly environment and very helpfull

October 18, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 5 out of 5 stars

Everyone is so friendly and welcoming

Everyone is so friendly and welcoming, lots of space to do your own thing 😊

October 22, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 1 out of 5 stars

Toilets are disgusting

Gym area itself is decent, but the toilets are disgusting.
Signed up, went twice and couldnt use the toilets as the floor was covered in urine (not just puddles, absolutely soaked). Smell is really bad and bogeys wiped all over the walls.. both days the same.
Worst thing is people were walking in it and then walking back into the gym. It's a shame because the game area is decent.
Emailed the manager and he failed to acknowledge the problem.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Nice environment

Nice equipments, the environment is clean and conducive

September 28, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 1 out of 5 stars

Wouldn’t recommend due to poor customer service.

Been coming to this Gym for a bit over a year the facilities are good but JD Gyms have borderline non existent customer service. I have been having an ongoing issue with them failing to take payment so for the last 5 months. I have been having to call them and pay manually over the phone which can take 20-30 minutes each time and i have to do this during my work hours. I have raised tickets via their website, emailed a customer service manager, and even reached out to the CEO and so far have had no response other than automated acknowledgement emails. The gyms themselves are okay but if anything goes wrong you can’t get through to anyone so if this isn’t sorted in the next few days I’ll just jump ship and go elsewhere. Wouldn’t recommend due to poor customer service.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Fitness Classes

The instructors are very nice and friendly. The facilities are really good including the changing rooms. There's always a parking spaces even on busy hours, after work. I'm a barely new membership but so far so good.

September 27, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 3 out of 5 stars

I like the gym ,

I like the gym ,, good equipment, I think it’s missing a decline bench for ab work, and I feel it is very very busy it’s hard to get on the things you want .. the app should tell you how many people are in the gym that would be good idea. But other wise very good gym and facilities.

September 24, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hello, thank you for taking some time to leave us a review!

We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on hull@jdgyms.co.uk

The JD Gyms Team 💚

Rated 5 out of 5 stars

I’m loving JD gym because my old gym…

I’m loving JD gym because my old gym didn’t have all the machines for me to have a proper workout, so I’m really enjoying my time here.

September 19, 2023
JD Gyms - Hull logo

Reply from JD Gyms - Hull

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look