Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more
Company replied
First time back to a gym in a year, instructor was lovely, personable and made me feel at ease. Spinning Class was brilliant, really enjoyed it and felt great afterwards. Main gym and facilities... See more
Company replied
Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free... See more
Company replied
My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio.. A youg fit genrleman took us in and allowed... See more
Company replied
Written by the company
Triumph Way, L24 9GQ, Liverpool, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The gym is fine, what I would expect for the money. It's always clean and plenty of equipment.
Some of the equipment is quite tired, metal is rusty for example. Some of it could do with updating.
The music they play at 7am is a bit much sometimes. I understand it's a gym but at 7am I don't need to be hearing club/rave music - they could perhaps have an early morning and after 10am playlist for example.
People often leave weights around the gym, which isn't the gym's fault but they could have staff putting it back more regularly and more signs telling people to put it back/ penalties if people are caught not putting weights away. Sometimes they're in the middle of the floor which could cause an accident. Seems more of a problem here than at other gyms I've been to.

Reply from JD Gyms - Liverpool South
Really good for fitness and cardio. Little lack of weights but a good atmosphere. Can get really busy but overall a good clean gym.

Reply from JD Gyms - Liverpool South
I have been a member before, so it was pretty much the same. Nice and relaxing plenty of different stuff to go on

Reply from JD Gyms - Liverpool South
I was so nervous to join and then even attend but I pushed myself and I am so glad I did! Honestly the staff here are incredible and honestly make you feel like part of the community. The classes are great, the instructors are great and the equipment is all in excellent condition and there is always someone around if you need help, in hours. Even the majority of the other customers I have encountered are so kind!

Reply from JD Gyms - Liverpool South
No security on bike gate, many people have asked for better security with bikes constantly getting robbed, jd won't do anything about it, just put a sign up saying at your own risk, the gym is getting alot of money in, gym is always over crowded, but won't look after the security for there customers.

Reply from JD Gyms - Liverpool South
It’s unacceptable that the lady’s and gentle’s room/toilet are locked after 10pm if the gym is 24/7 hours. Honestly for this price per month it’s ridiculous. I’m very disappointed and no doubt this can make me cancel my subscription

Reply from JD Gyms - Liverpool South
Great range of machine and free weight equipment to use. Always use the sauna on every visit (massive part of my recovery routine and overall mental health)

Reply from JD Gyms - Liverpool South
I've been at this gym a few years now and it's really busy, the staff are great and the facility has got a lot of potential unfortunately the machines are dated you are constantly looking for handles pins and accessories for various machines. I would have thought that for such a high member number JD would invest in the facility at the very least with the accessories, there are lots of free weights benches etc but considering the industry has moved forward in the last 20 years the machines are lacking in this area I sometimes struggle to understand that a major sporting brand of this magnitude with such a large member bass cannot meet the needs for its members with regards to even the little items yet alone updating old and tired machines, maybe investing a little more and taking a little less dividend could be the answer who knows and to be honest who cares 🫣
I like the look and feel of the gyms. Seems clean. On trend. I dislike the lack of leg exercise machines, especially for a gym so big and so busy. Also seemed to be a lack of grips for the exercise machines, I mentioned this to staff and they said more have been ordered.

Reply from JD Gyms - Liverpool South
Clean and welcoming gym friendly staff
Issue with some weight machines having no pins. Have to remove from other machines which increases the issue
Other than that all good

Reply from JD Gyms - Liverpool South
I left this gym after suggesting they raise the rent and improve the cleanliness of the bathrooms. The price has gone up, but unfortunately, the beards in the locker room stayed the same. Sad.

Reply from JD Gyms - Liverpool South
I go because it’s convenient to my house however they could do with updating the equipment such as more up to date hip thrust machines, kick back machines etc….. the place feels a little dated

Reply from JD Gyms - Liverpool South
I've been a member of JD gym Liverpool South for a few years now and can honestly say that there's been a massive improvement since Rochelle has managed the club.
There are lots more varieties of Gym classes that I can attend to with a busy working schedule.
I also really enjoy Kellies classes and 1-2-1 sessions as she motivates you to push yourself further and offers fantastic support.

Reply from JD Gyms - Liverpool South
Well ran with equipment and spaces clean and in good condition! Great range of classes to choose from and I've been with Kelly for my PT sessions the past few months and she has been a breathe of fresh air! So knowledgeable and always on hand to help, seeing some great results already!

Reply from JD Gyms - Liverpool South
Clean gym with all the equipment needed. At the time I go there’s always enough equipment to use. The sauna is a massive plus too, and great after a hard sweaty workout.

Reply from JD Gyms - Liverpool South
Been a member of quite a few gyms over the years and I have been very impressed with everything so far at JD Gyms.

Reply from JD Gyms - Liverpool South
Gym equipment is old, tried cancelling but they still taken the money out my account

Reply from JD Gyms - Liverpool South
Great apparatus but where is the cafe, machines areno good if you want to sit down for a rest

Reply from JD Gyms - Liverpool South
I like the gym itself but it seems to be busy no matter what time you go, with people sitting on machines playing on their phones. This slows down your workout. Plus I feel 30 pound a month is a bit steep. Maybe offer peak and off peak memberships too. Local gyms offer gym and swim memberships for 17 pound a month. The only reason I don't use them is because of timing issues.

Reply from JD Gyms - Liverpool South
Needs better wifi and more Pilates classes with Amy she is fab

Reply from JD Gyms - Liverpool South
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.